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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Great rug, just was expecting a more vibrant pattern, but that's on me
Date of experience: August 23, 2021
Delivery was fast
Quality of rugs outstanding
Great options to choose from
Loved the colors and prices
Mostly the colors
Date of experience: February 15, 2022
Wonderful experience.
From ordering to quick delivery.
Date of experience: August 23, 2021
Hi Amy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Overall great experience and an even better quality rug!
Date of experience: August 23, 2021
Hi Jordan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We hope you love your new Gray Moroccan Trellis Area Rug! It's one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything was wonderful! Easy experience and delivery.
Have used before!
Have same rug in different color. It’s so soft!
Date of experience: August 22, 2021
Hi Lauren,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It's absolutely perfect and shipped extremely fast!
Heard good things
Date of experience: August 21, 2021
Hi Katelynn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Vivid photos, large assortment of sizes and patterns available. Easy to navigate
Price, selection, free shipping and reviews of product
Pattern, color and size
Date of experience: August 22, 2021
Hi Cheryl,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection and that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Vivid photos, large assortment of sizes and patterns available. Easy to navigate
Price, selection, free shipping and reviews of product
Date of experience: August 2, 2021
Great rugs and very helpful team members. Beautiful colors.
Previous order
Date of experience: August 21, 2021
Hi Patricia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Previous order
Date of experience: August 1, 2021
Rug was more beautiful then expected. Arrived on time as well.
Date of experience: August 21, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Lots to choose from, like the options for all sizes
Liked the rugs
Date of experience: February 14, 2022
Easy experience shopping and browsing for the exact product I wanted.
Best prices for the style I'm looking for
Date of experience: October 10, 2022
Fast shipping and product was as described, I will order through this website again!
Date of experience: August 25, 2021
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! Thank you for being a repeat customer!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast and quick, I thought it would take longer to ship.
Past purchase
It matches the other rug we order for our dinning room.
Date of experience: August 22, 2021
Hi Michael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! The Natural Jute Braided Area Rug is one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Past purchase
Date of experience: August 2, 2021
Great Value and easy website to navigate. Good selection
Great Value
Date of experience: November 22, 2021
Good quality product for the price. Would buy from USA Rugs again.
Date of experience: April 13, 2022
Fast shipping
Love the area rug. Now my dog is slip free
Thank you!
Ease of website
Quality
Fast shipping
Date of experience: April 11, 2022
I absolutely love this rug, it's perfect for I'm my living room.
Heard about it through Instagram from an influencer I follow
Date of experience: October 4, 2021
Hi Claire,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your living room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Arrived within two days and came just as in picture!
Date of experience: September 23, 2021
Hi Madison,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that you are loving your new Ivory Solid Braided Indoor/Outdoor Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Super excited to receive the new lamps. Fits perfect with my current decor.
Date of experience: September 16, 2021
Hi Cindy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect lamps for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: August 27, 2021
Fixed, but rather not have to deal with the confusion.
Date of experience: August 27, 2021
Hi Peggy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Weaved rugs arrived fraying, and a big chunk missing
Good response, emailed me right away but the rug that they sent to replace was worse than the first rug I received.
Online reviews, good prices
I liked the design and price
Date of experience: February 19, 2022
Nice selection and easy to navigate website. Thank you!
Size, selection and price. Thank you!
Date of experience: February 17, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Ayana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support