Rugs USA

The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.

Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.

I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.

Very easy process and shipment arrived a few days earlier than expected. Great service and even better product. My rug is so pretty in person and fits my space perfectly. I recommend Rugs USA to family, friends and coworkers!

Easy to browse, affordable deals, easy checkout and I like the tool where you can view the rug in your living room. I will say that the rug texture and color was different in person than online, but I don't think that was anyone's fault other than there's details and color shades you can't quite accurately capture in a photo. Overall, for the ridiculously affordable price I paid I have no complaints. I'll definitely be using them again for my rug needs!

Love the product and the price!
It was delivered quickly and packed easily to just rolled it. The material great quality.

Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!

Thanks for extending the discount code. This Shag rug is so soft and matched with the rug pad stays safely in the desired spot. Perfect for our baby nursery as we can just throw it in the washer as needed!

I believe there needed to be a little more communication about my order. I ordered it in April and never heard a word a out what was going on.I called and received a date and I said I was going to cancel if it didn't show up and the next day I received an email that my rugs were on the way

I liked the ease in which I made a return. I misjudged the size of my room initially and returned the first rug I ordered. I re-ordered the rug I chose in the correct size and I am happy to have it laying under my kitchen table now!

I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order.

Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.

Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.

Was kicked out of order 4 times, called customer service waited for 20 minutes, they said discount offered does not apply to vendor rugs... so apparently they are not just selling their brand rugs. Very frustrating and deceptive! Gonna go buy locally.
Did enjoy the view the rug in your room feature. But if you can't buy it? Wasted an hour of my life.

I have been a happy customer of rugs USA for several years. In the past I've been very pleased with both the quality and beauty. That being said, I purchased an outdoor rug halfway thru last season. It was starting to separate, but I thought I'd just have my daughter mend it. It was put in the garage for the winter and taken out again mid May. This is what it looks like on June 1st. We are all adults in this house. There is no reason other than poor quality. I wrote to the company and they offered a $25 credit. Totally unacceptable in my book. No further response, so I'm left to write reviews and let other consumers know not to order this rug. I'm very disappointed and won't be ordering again, as pretty as the rugs look they can't be counted on for quality.

Easy returns is a misleading statement. When you are dealing with rugs and materials you should be able to have at least samples or actual easy returns! Its crazy to think that I have to pay 1/4 of the price paid for a shipping label. Reason for return is that this shag looks cheap and I am not happy with the product. Very unfortunate to have online stores with this sort of surprise policy! Not buying anything here again and will probably try sell this rug rather than throwing away my money on shipping.

Ordered the rug over two months ago — I really love the pattern and colour. It's exactly as described. The only thing I absolutely hate is that I can't get the rug to lay flat, even after two months. Ive tried so many things. Laying down a coffee table, the kitchen table, and other heavy objects — still no luck. It drives me nuts that it's bubbly when you walk on it

I emailed to ask about dimensions and was answered within the hour, very helpful! So customer service was great
The product itself though looks used, as if it's been walked on for a year or two already, a little dirty/dusty looking

Well built site. I really appreciate it :) Easy to keep track of previously viewed rugs and does a good job suggesting similar rugs/patterns based on the one I'm currently viewing. Made me feel confident I was getting the right rug for the best price without missing out on something buried deep in the website.

Rugs arrived on time and well packaged. It takes a while for them to lie flat (~2 weeks) but after that they are fine. The quality is decent. Definitely not high end looking. You get what you pay for!

My mat was lost during shipping ( not Rugs USA's fault at all!). I called Customer Support and they shipped a replacement within hours. Great experience overall and I'm very happy with my rug, thanks!

Excellent, very helpful and replacement item arrived fast

Easy website to select rug from various criteria
The packaging was just plastic wrap so felt a bit less protective of the product.
Product is nice but it's not completely flattened yet after about 3 weeks.

There are so many choices, which is a good and a bad thing. Look lots of searching to find what I wanted. Would be cool to have more ways to search by decor type (farmhouse, etc) or primary vs secondary color or brightness. Overall very happy. Also awesome that you put the thickness into the pics. Thanks!

Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again