Rugs USA

My experience with Rugs USA was very great start to finish. I had previously ordered a lamp from Amazon, it took 2 weeks to get and it looked nothing like the picture or description (said it was off white, really it was beige almost brown) when I received it and it was damaged. I found another lamp I liked and found it on a few sites. Rugs USA had the best price, so I purchased. My order arrived very quickly and the lamp was perfect!

Had to call you to get promotion code into the site. My computer was not accepting it. Your representative was very helpful and walked me through it, Thank you.

Rug is fine, but I ordered the navy blue. The problem is, the backing is White. So when you move the rug "loops", the white shows through. I should have ordered the white or light gray. Or the rug should be manufactured on a dark colored backing. It is really a shame. Nice blue color, but I'm always seeing whit pop thru. Not enough thread / loop count to conceal it.

I've been shopping for the "right" rug for sometime and the price I found on the rug I purchased was unreal, too good to pass up. Shipping took a while, but the wait was worth it! Its perfect for my space!

I wanted to return it but shipping it back was 5 dollars less than the purchase. Very disappointed in the color so I would never purchase one on line again
Can not use it so will donate it

We love this rug. We bought it for the bathroom because it's washable. We still haven't tried washing it yet but the rug is thin and soft, just like we wanted. The pattern looks great in our bathroom. It did take a while to ship and arrive but the rug was worth the wait.

The mats are lovely but they come rolled up and are really tough to get to lay flat. If they were rolled in the opposite way (with the main surface side showing) this would help a lot. The mats were the wrong size. Package was labeled with the correct size but mats were too big. Had to cut.

The prices are amazing! But I've tried twice this year to buy from them and both times, the website would not let me purchase. The website was down, wouldn't process my order, etc. I've emailed them multiple times asking why I cannot purchase from them and they say it's my computer? Um, no, it's not my computer. I can buy from other companies just fine. After seeing these reviews on here, I'll go ahead and just unsubscribe from their tempting price tags.

The rug is fine except for the marks in the rug from the way it was packaged and folded. I have had the rug for about 3 weeks now and the creases are still there. Have tried sitting heavy objects on it but does not get them out. Not sure I will purchase another rug from this company if they continue to ship it all folded up.

It was fun to look for an appropriate rug. The site is excellent helping to narrow one's preferences and then to make the selection. Shipping was timely and rug was well wrapped. Overall a great experience. Thank you!

The colour of the area rug is great. I'm not sure that it will ever be completely flat because of how tightly it was packaged and there's one edge that seems to be permanently altered because of packaging.

I recently ordered a rug that came in poor condition. A very helpful customer service agent helped me return and re-order rug. Although the experience was not perfect, I am very happy with the outcome. The new rug showed up in great condition.

My rep was great!!!

I chatted with Mark G from customer service on June 15 and found him to be very helpful. We wanted to exchange a rug we bought for another rug but were worried about the return cost with shipping, which was a lot. He was able to quickly help us with the return and offered us free shipping, which took a huge weight off our back! Nothing was wrong with the first rug. We just thought the colors would match our house better and couldn't shop in person because of COVID. We are very happy with our second rug and feel that the price on both were great deals.

Easy website to use, but I am a designer buying for a client and it would not let me send the shopping cart to him for review and approval.
He would have also liked to purchase them directly, but I could not send the active cart to him. I called customer service and they did not have a suggestion on how to do it.

Shipping was pretty quick given that a lot of shipments are delayed in the US right now. I had to return one rug because it was a different color than what I expected (more yellow than cream/white). I had to pay for packaging on the return as well as the return shipment cost, which was unfortunate. Another rug I received was more yellow than cream/white, but I kept it anyways because I liked the pattern.

I mean if you need a rug it's a good site to go to. I got my rug within like 5 days too, delivered into my apartment real nicely. But yea it's a rug site and I got my rug so, can't complain. Just pick out a rug you like, you're always obviously gonna be getting what you pay for so I don't think anyone can really complain.

I purchased this rug thinking that the color was gray white orange and BLACK but the black turned out to be navy blue. A simple description of the colors with product ID would have aided me in making my selection. I was not happy with how expensive it was to return the rug so I just sold it on Facebook marketplace to someone else.

Very expensive to return this rug

I love the rug. I will change up my spaces by using it as an accent. I didn't expect it to shed so much already but I love it so much, it's not even that big of a deal. It was definitely worth the wait.

Rugs arrived literally the day after ordering them. But the quality was questionable. They weren't the exact length that was specified on the website, all of them were a couple inches shorter. They were also not cut straight in the edges. You get what you pay for I guess.

Website is easy to use and you can see the rug in your room. The rug delivered was of great quality however, the color was completely off from any of my devices that I used in choosing a rug and had to return which was super easy.

Overall experience was good but product is very cheap I hope the rug will last a year the pad that goes under rug will last longer than the carpet. So I am not satisfied with product not sure if I will order anymore product from this company.

The shopping experience and price of products were great. I took away one star because the lamp shade arrived dented and no information was in the box to amend the problem. Overall, the product is beautiful but I was a bit disappointed about the dented lamp shade.

Love the rug. The rug pad came a few days later which is super annoying…I would have rather waited a few extra days for the rug because I don't have space to store that while waiting for the pad which takes up a ton less room. So I didn't even end up using the pad and I wasted $50 (I think that's how much it was).

They told me the item was on its way and I could just refuse the shipment but that isn’t how it works since I live in an apt building and they didn’t contact me when it was delivered.