Rugs USA

Shipping was a nightmare it took a long time for the deliverers to find my address. Upon arrival it was left out side the building for any one to have taken. I found it when I went out to walk my dog. No one bothered to ring my bell. I hesitate to order again due to delivery practices

Being able to put the rug in my room with a picture is what made me decide quickly. I didn't want to have to shop around at more stores and bring the rug home to see if I liked it in the space, and then have to return it if I didn't. It saved me time and money and it is shipped directly to me so I didn't have to haul it around myself either:-)

No update, nothing. Apparently the rug I ordered was back ordered but they didn't notify me until after I ordered. Plus the other rug I ordered in the same order had already shipped. Been waiting almost two months now and no communication, no updates, no rug.

So far so good, now we wait! The pads are crappy and not the size to be effective to hold the rugs in place. The rugs are of good quality, should have gone bigger.

I ordered the rug. I called the very next day to cancel it. The person I spoke to said it would cancelled. No refund and the rug was delivered. There is nothing wrong with the rug I just wanted to go another direction. I ended up buying another rug from another site.

Cancelled order and still received it.

Shopping for this rug was simple and the pattern was beautiful, but the quality was terrible. The rug was like cardboard, would not flatten out, slid all over because it was so lightweight even with a rug pad. When I tried to return, I discovered I had to pay for returns and for a box to put it in making the cost to return almost the same amount as I paid.

I asked for help with returns and with finding a similar rug of better quality. Response was not prompt. I was sent a copy of return instructions with no answer about a similar rug.

I ordered the wrong color of rug. I returned it right away. I am still waiting for my refund. I think I have called about it 3 times now. As I said previously, I am still waiting. I finally received the refund on my account 7/29/21.

After calling and emailing 3 times, I am still waiting for my refund.

When I added the rug pad to my order, it did not automatically give me the same size as my chosen rug. It was really frustrating trying to figure out how to change the size. I eventually figured it out.

When the rug arrived it was the right product it was just very delayed. I was updated when i reached out to customer service and was informed of supply and shipping delays. I was offered a discount for the delay but never received the refund.

I was updated when i reached. I was offered a discount for the delivery delay but never received it.

This rug is really great! I feel like the quality is the best. Love the color, love the feel, love the size. The flat weave makes it feel old fashioned. It was very clean, and I do mean clean. I've bought rugs online and they come dirty!

Do not order from them, the return policy is a scam. Be aware that they say "easy returns" on the site, not "free returns". When you try to return they charge you $50 for a return fee. $50 to return a $150 rug, ridiculous!

Like I said, when looking at different patterns, when I would go back from checking one out, I would be sent to the top of the page. It would've been much nicer to go back to the location on the page but I had to flag it.

I am a first year teacher this year and I needed a rug to fit into my first classroom. I purchased a rug from Rugs USA that matched my classroom perfectly. It shipped quickly and looked just like the picture. It's beautiful and it's the first thing you see when you enter my classroom! It brightens the room!

Simple, quick ordering process. The original delivery date was not met but I did not receive any notification about the delay until the date had passed. I was given a second delivery date which was met.

Ordered a 6×9 and runner. The size for the runner was not what I expected but there was no other size for the runner. I wanted a longer, more narrow type of runner. But for the one I got to match the larger rug was no other size available.

I called to return my rug and I told them it was falling apart. They gave me free shipping return and were really nice. They even had fed ex pick it up from my house. Maybe I got lucky in that aspect. The rug had potential but it was unweaving horrible (berta native rug). I really wish it didn't, I loved the pattern.

Rugs USA has a lot to choose from, and I found exactly what I was looking for in the size I wanted. The downside was the item was on back order, so I had to wait 30 days for it to ship. I know there are shipping issues, so once it was shipped it took a couple of weeks to receive it.

I followed up with customer service to find out when my rug was going to be back in stock (it was back ordered). The customer service advisor was able to let me know it was back in stock and was going to ship out in a couple of days.

Good experience. Received the rug, then several days later received the rug pad. Then received a second rug. Called customer service and they arranged for ups to pick it up. Good customer service I'll buy again

Good experience. Thanked me for being honest and letting them know I got two rugs They sent fed x to pick up and I didn’t have to do anything.

Bought a rug. Received the wrong one (wrong size, wrong style). Contacted them vial email, didnt hear back after a day so I called. They sent Fedex to pick up the wrong rug, which was picked up a day later than they told me. The correct rug did not come on the day they promised. I called again and this time the line said that due to technical issues they can not receive calls and i need to email. So I did, it has been 3 days, i still haven't heard from anyone and still haven't recieved my rug!

Large selection of rugs. Took a while to find what we were looking for. That was okay since a large selection gave us more chance of finding what we were looking for.

Ordered two 8 x 10 outdoor rugs on 2/16/20. Company stated immediate ship date. Today is 2/25/20 and the company has no explanation on why the rugs have not shipped. I have written 2x and called 2x and they still don't know... laughable...

I ordered the rug after reading positive reviews on the plushness and quality. What I received was a thin, cheap quality, poorly constructed rug. So so are you can see through to the 'base' of the rung. This product was not worth purchasing.

I ordered and paid for a rug and pad. I received the rug but not the pad. The pad they sent after I called was not the one I ordered. The rug didn't work in my room. I returned both. I received a refund for the rug but have not received the refund for the pad. They confirm that they received the pad and keep telling me the refund takes 24-48 hours. It's now 16 days.