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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
Love the in room view. It was a great choice for our livingroom! Overall very happy with the purchase
Date of experience: March 17, 2024
Lamps came extremely well boxed. One shade had a stain/flaw on it... under the protective plastic! So shocked to see that. They are replacing it! Such great service.
Date of experience: October 31, 2021
The colors on this beauty are lovely. My husband complained that it feels a little too thin, which I think is partly due to it being washable. Nothing a rug of didn't fix.
Washable rug, fast delivery, great prices
Washable and affordable
Date of experience: August 31, 2021
Rugs USA was great. It was my first time using their website and items arrived in good order and quickly. The only downside is that they do not returns for shipments to Canada.
Date of experience: February 21, 2022
I assumed that there would be an additional 10% off of the current price when adding my e-mail address but that did not occur. It's just misleading...
You had the rug that I wanted..
Date of experience: September 3, 2021
Hi Robert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so sorry to hear about the issue you had with your promo code. Please be on the lookout for a message from me so we can take care of this for you.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Found what I needed easy to use website. Rug is very nice quality and affordable price. Received the rug in a few days.
Google search
Date of experience: September 3, 2023
Love this rug for my bedroom floor. The size is smaller than I'd like, so I'm planning to return it and buy a bigger one in the same style. Hope that is as easy!
Found a rug I loved
Exactly what I was looking for
Date of experience: October 6, 2021
Hi Danielle,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Light Gray Veronica Wool Braided Area Rug! It's one of our Customer Favorites!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It's been a few weeks and the rug still won't lay flat. I've tried everything. Slightly better now I'm good enough for a guest bedroom but I would not recommend this rug
He was nice but you could tell reading from a script
I've ordered from you before it's always been a good experience
Price and color were right
Date of experience: December 4, 2021
Rug very thin not at all what I expected. Will never purchase from them again. Rug pad was very delayed and no one communicated to me or answered any of my inquiries
Date of experience: November 13, 2021
Love the rug I chose! It brightened up my office and added a pop of color. I will buy from Rugs USA again.
Date of experience: August 16, 2023
Shipping bit longer than expected otherwise no complaints. Rug does have a strong smell which i hope disappears over time. I have been putting it outside to air out before actually using.
Instagram posts and reviews seemed positive. Price reasonable.
Like that it is made from natural fibres and that it will give my home a natural, relaxed cozy look. The material seems sturdy-time will tell.
Date of experience: March 6, 2022
Easy purchase process and quick shipment. Love the machine-washable rug - it looks perfect in our baby's nursery. You definitely need a squishy rug pad under it, though, because it's very thin.
Quality rugs at an affordable price point.
Machine washable and modern looking
Date of experience: November 28, 2021
Great deals. I have owned a couple of their rugs and they are holding up nicely being their in high traffic areas.
Date of experience: June 30, 2023
The rug is very nice and comfortable to sit on. I also love that is all natural fibers. Shipping was really fast.
Date of experience: January 18, 2023
Pictures helped me so much in choosing which rug would be perfect for under our bed. Seeing how they look in a room setting, made my choice much easier to make.
You had what I wanted and the price was great.
Date of experience: August 6, 2022
Easy to navigate site, great deals, great reviews, and delivery was shockingly fast. Next time I need a rug I'll be back!
Found through article
Date of experience: September 14, 2023
After looking at numerous area rugs on Rugs USA, I decided on the one I liked and placed the order. Everything about this order was wonderful and it's my second purchase on Rugs USA. I highly recommend them!
Previously ordered an area rug from Rugs USA
Date of experience: October 15, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Do not like to receive rugs folded. It takes weeks/months for the creases to flatten. Initially started using this site because I preferred rugs rolled. Now may choose another vendor.
Date of experience: April 16, 2022
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We understand creases and bunching can be a pain when receiving a new area rug. We fold our larger rugs in order to make the shipping process easier and quicker! These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to affected areas to heat up the creases. Always hold the hairdryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause the backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
This is the second Rugs USA rug I've purchased and love both of them. The deals are great. Always recommend! Thank you for having such greet discounts throughout the year.
Great prices, design options, fast free shipping
Nice design, good price and discount
Date of experience: November 15, 2021
One of the easiest sites I've ever used. I'm definitely not very tech savvy, and often have problems navigating, but your site, photos, and information were so clear and precise.
Just happened to look at your site when a great sale was going on.
Date of experience: March 13, 2022
This is my second rug purchase. I'm very happy with it. It's exactly what I expected. It has a rubber backing so it doesn't slide at all. Fast delivery too.
You ship to Canada
Design and colour. I bought this rug in 2 different colours because I loved it.
Date of experience: September 9, 2021
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Poor quality. Pulls extremely easy and sheds. Stopped up my vacuum cleaner hose. Very heavy and hard to handle. Wish I had looked at these reviews before I ordered.
Products used:
Rug
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2021
Hi Darlene,
Thank you for your review on your Rugs USA order. We are sorry to hear that you're experiencing quality issues with your rug. Here at Rugs USA we pride ourselves on providing superior products at a reasonable price. We'd love to take a look at the issue you are experiencing to see what we can do to make this right for you. We will be sending you a private message to dig into this situation further with you.
Best,
Rugs USA Customer Service
It's been a month and still no rug. Sent them an email asking about my purchase and it was immediately blocked from being able to contact them. Wow. Unbelievable.
Products used:
Never received product
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2021
Hi Brandy,
Thank you so much for your Rugs USA review. Firstly, we want to apologize if there was any misunderstanding in regards to a lack of response from our Customer Service team. We would never block or purposely ignore any of our customers or prospective customers. In the event your email was not answered it would be due to a technical issue on our end and I apologize in any event as you should have been responded to. We have gone ahead and privately messaged you to ensure that at this time you have received your order and are fully satisfied.
Best,
Rugs USA Customer Service
The carpet was perfect color but is fraying all over. I have no small children or pets and just from vacuuming and walking across occasionally it is pulling everywhere.
Heard good things
Matched my decor
Date of experience: October 8, 2021
Hi Joanne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. I see you contacted Customer Service on 09/23/2021 and we were able to assist with your concern. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is great quality and looks amazing! I had to use customer service to resolve an issue with my address and it was resolved quickly without any problems!
My issue was resolved quickly and I didn’t have to wait long at all
I’ve always loved your products
The quality for the price is amazing
Date of experience: October 15, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Nicole,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect washable rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support