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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
Although the in-stock date kept getting pushed back, the customer service was great in trying to make it right.
Took 2 months to get the rug because it was backordered and the date kept getting pushed back. They refunded me a percentage of the price.
Washable rugs and discounts
It's washable
Date of experience: March 7, 2022
Easy to find what I wanted and at a great price. My rugs are perfect.
Looking for a great price
Date of experience: April 26, 2024
Enjoyed using the camera view in my room of the rugs.
Great quality for the money.
Date of experience: April 23, 2024
Rug was called "distressed" in description but is actually a shiny material. Price was good so we kept it. Looks much better after a few days.
Price and incessant amount of pushed ads
Replacement rug
Date of experience: November 29, 2021
Pictures of the rugs could be larger. They are clear and are easy to see and when we got our rug, it was exactly as pictured.
Product and price
Looked like, and was, exactly what we wanted and at a great price.
Date of experience: December 2, 2021
Product and price
Date of experience: November 11, 2021
My daughter has bought several rugs from you and highly recommended your services. I was pleased to see the variety that you have on the website.
My daughter has shopped with you before and was always pleased.
Date of experience: May 27, 2022
You have a very nice rug selection and prices. It just takes me a longtime to makeup my mind. The site was easy to work around..
My daughter wants to try the washable rugs so i was trying to find one she might like. I hope the rug works out for her and last a little while anyway.
Date of experience: December 5, 2022
Rug is great quality and colors are what was expected. Biggest plus was the I received in timely in this time of mail being so delayed
Good prices and promotional discount
Date of experience: October 12, 2021
I attempted to contact someone via email however, it was unanswered. Seems to me like you are only interested in your rating and mot your services
Poor
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2021
Hi Kathryn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very easy. I entered "grey shag" & it came right up.
The rug I am replacing was from Rugs America. The label is still on the rug so it was easy to find. We love that rug so much but it was starting to shed after 10 years. It’s so soft under your feet. Thank you.
Date of experience: April 22, 2024
Great texture and just what I needed. Snagged two rugs during President's Day sale and more than pleased.
Date of experience: April 10, 2022
I found the perfect rug, order went smoothly, it came when promised and the quality was as expected.
Found the rug I wanted on there.
Date of experience: October 17, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Online shopping was easy, shipping and delivery pretty fast and my rug looks great on the living room.
Date of experience: January 17, 2022
Very easy experience, beautiful rug! Did have a chemical smell for a few days but eventually wore off!
Good prices
Needed nursery rug for baby’s room!
Date of experience: September 27, 2021
Hi Anna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug in your baby's room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love my new rug, quality is great and the colors match the images online which doesn't always happen
Matched my decor, good price, good reviews
Date of experience: October 14, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Color and description as noted online. Very soft material and perfect neutral tones. We love our area rug
I wanted to exchange the first rug I ordered as it did not go with the look I was going for. I got a quick response with a return label and off to fedex I was
My mother recommended Rugs USA
Pricing and options! Lots and lots of options which I always love
Date of experience: February 17, 2022
Good selection, good quality and price
Shipping was no problem. Happy with my choice
In selecting this co.
I had prior dealings with Rugs USA
Updating the room
Date of experience: September 11, 2021
Hi Albert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Blue Distressed Persian Area Rug is a great choice! It's one of our Customer Favorites!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: August 22, 2021
I ordered two rugs to freshen up my house for fall and they are both beautiful! Great quality for the price and shipped super fast!
I saw it a rug I had to have on@cloe. Thomson instagram and I ended up buying that one and another!
Date of experience: October 18, 2021
Very happy with rug. It does have one place that's not stitched correctly but not worth effort to return. I'll try to repair stitch myself.
You had the rug i wanted in stock.
Like the colors
Date of experience: September 29, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to use web site. Great selection. The rug coordinates well will
The rug my new tile and goes with other rugs I have purchased.
You had the rug I wanted
Date of experience: January 4, 2022
Shipping was extremely quick and easy. The rug I ordered didn't end up fitting the space well however I would absolutely order from here again
Good reputation
Color/style
Date of experience: November 8, 2021
Very easy to look for rugs, I liked how you styled rugs in different rooms it helped me make a decision while purchasing my rugs.
I've seen it on instagram before so I thought I would give these rugs a try.
Date of experience: September 3, 2022
Not really what I wanted. Missed the return window (my fault) and now have to figure out what to do with these weird ugly rugs
Date of experience: January 18, 2022
My discount code said it was expired and I had just gotten it. Customer service was able to apply the coupon! Thank you so much!
I appreciate that they actually read the issue and fixed it. They already had my money but still wanted to make it right. Wow! Thank you!
Date of experience: February 7, 2022
My discount code said it was expired and I had just gotten it.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Kim,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support