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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
A beautiful rug that is so soft to touch. It was definitely was a great pick for my dining room. The colors don't overwhelm you.
I needed a rug.
Date of experience: November 18, 2021
Rugs USA has fabulous rugs to choose from. I love the rug we purchased. Its perfect in our den. Will definitely buy from here again.
Date of experience: February 16, 2022
I have been looking for quite some time for the perfect rug for our bedroom. Cannot wait until it arrives. And your prices are great.
My daughter in law has bought several rugs from your company and loves them.
Date of experience: October 31, 2021
Rug arrived sooner than the estimated delivery date and it is beautiful. More light pink than some of the photos show. Rugs USA never disappoints.
Return customer. Great product. And prices.
Needed a runner for my bathroom.
Date of experience: October 15, 2021
So far it's been good. I'll update more when I receive my rug. My daughter told me her friends have been happy with there purchase
I like the variety that I look at I have two other rooms I need rug for so if I’m happy I’ll be a return customer
Date of experience: February 20, 2022
Needs more consistency in pics. Some rugs have 2 pics and others 5. I ordered and they are better than expected. Delivery was incredibly quick.
Quality and price
Date of experience: September 6, 2021
Hi Vicki,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to navigate; large selection; great sale with a great coupon; having reviews is a help. Hoping this purchase will be the first of many!
SALE and COUPON
Date of experience: September 13, 2021
Hi Shelley,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the view in room prior to purchase. That's what helped me decide.
Saw I rug runner on Facebook that looks like what I needed.
Date of experience: April 19, 2024
There were delays on the delivery, it was during the holiday and the weather Rugs U S A did continuously keep me informed about the delivery, my experience was very good!
Beautiful Rugs excellent prices
The product was what I was looking for
Date of experience: February 5, 2022
Easy to use web site and easy check out. Good communication about delivery. Very happy with products.
Found online and good selection of product.
Date of experience: June 14, 2022
So far online ordering was easy; search engine was responsive and accurate which made shopping a pleasure.
Customer service was responsive and fast to resolve my issue. Completely satisfied.
Found a great rug that works perfect for my office.
Date of experience: August 5, 2021
Hi Leanne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
We are so glad you found the perfect rug for your office!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So far online ordering was easy; search engine was responsive and accurate which made shopping a pleasure.
Found a great rug that works perfect for my office.
Date of experience: July 13, 2021
I'm super happy with this rug! It's soft and looks amazing. Would definitely buy another rug here.
It was the top hit on google
Date of experience: January 23, 2023
Received rug, resembled pictures very well. Packaging had a hole; luckily no stains were on the rug.
Style and look
Date of experience: October 16, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
First time buying rugs. They shipped really fast and arrived just as described. Really happy with them.
Both looked like they would fit well in my house and go with my current setup
Date of experience: August 26, 2021
Hi David,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick delivery. Product as described on the website. Looks like the photos online. Happy with my purchase
Variety and pricing
Pricing and quality
Date of experience: August 25, 2021
Hi Apporva,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I like the website and thank you for offering free shipping. It makes the ordering process enjoyable!
RugUsa has unique rugs that I cannot find in the store.
Date of experience: March 29, 2022
Great it was easy. Found it online, ordered with ease. Notified of shipping process and received quickly.
Found exact size and color
Just what wanted
Date of experience: September 12, 2021
Hi Debbie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Printed Persian Overdyed Vintage Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Found exact size and color
Date of experience: August 23, 2021
The rug is nice and good quality but still hasn't totally flattened out yet, not sure how to get it to flatten out completely
Date of experience: November 11, 2021
Customer service was lacking when part of my shipment was lost and I could not get anyone to actually reach out to the carrier's
Poor……….
Date of experience: January 22, 2022
Got my rug super fast which was great - the only problem is that there are red paint marks on the rug itself. Very strange?
Great price, free shipping
It's a high traffic area so felt jute would be best!
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Hi Emily,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great price, free shipping
Date of experience: July 13, 2021
Good deal and easy to use website. We wanted to grab a new rug for the nursery we're building and it worked out great!
Big sale on rug we need for nursery
Date of experience: September 10, 2021
Hi Nicholas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Big sale on rug we need for nursery
Date of experience: August 21, 2021
Love shopping with you. Awesome selection. Wish I had more rooms!
Best selection
Date of experience: April 13, 2024
The rug didn't work well for me but I felt like they bent over backwards to make it right. Thanks for having great costumer service!
Date of experience: May 19, 2022
As pictured the only issue was the rug wasn't rolled so lots of wrinkles other than that I am happy with my purchase
My sister recommended
Colors in rug
Date of experience: August 2, 2021
Hi Pamela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support