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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
I had a pad that did not arrive with the rugs, but customer service was able to track it down and I am a happy customer now.
I told them my problem and in less than 1 minute they gave me a satisfactory answer
A friend told me
Meet my needs and size of the location
Date of experience: August 22, 2021
A friend told ne
Date of experience: August 2, 2021
The rug I ordered does not look like the picture, so that was deeply disappointing. But I suppose, that's what you face when you order rugs online.
Date of experience: March 30, 2022
I think this is the sixth rug I've ordered from Rugs USA. I've loved every one of them! Great rugs and great company to do business with.
I’ve bought multiple rugs here and always satisfied
Date of experience: September 6, 2021
Hi Matsha,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
This is my 7th order with Ruga USA. Always easy and always satisfied
Date of experience: August 15, 2021
User friendly site. Easy to find products. Love the deals!
Website search
Date of experience: March 19, 2024
I was not able to access my 10% coupon at checkout. I could not get in touch with someone via live chat
Date of experience: October 9, 2021
Hi Steph,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so sorry to hear about the issue you had with your promo code. Please be on the lookout for a message from me so we can take care of this for you.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always good service. Quality is excellent. I find Rugs USA to be better quality than others I have used in the past.
Good prices, good quality.
Date of experience: December 11, 2022
Good prices
Date of experience: October 22, 2022
Didn't love the rugs I ordered so I returned them. It took a while to get my refund. Overall, a good experience.
Ease of order and selection!
Date of experience: December 4, 2021
I'm very happy with the two rugs I bought; they are both just as they were pictured and they showed up quickly!
Date of experience: October 22, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received the same rug in the runner. Loved it so much, I decided to get one for under my kitchen table.
Date of experience: December 7, 2021
The runners were just as they were pictured. The communication was exact and let me know shipping details right up to delivery.
Liked what I saw.
Was what I was looking for.
Date of experience: July 30, 2021
Hi Judith,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The quality is not as good as I expected. The tide started to fall apart even though we don't step on it
Recommended by a friend
I like it when I saw on line
Date of experience: May 10, 2022
Except on web site when you are looking to compare rugs it will send you back to page 1 automatically. Very aggravating.
Saw a friend mention she liked them on Facebook.
Date of experience: March 19, 2022
I'm very happy with my purchase. The rug is just like the picture it shows, and I was able to wash it.
Affordable and beautiful designs
Date of experience: February 2, 2022
Ordered two rugs, only one arrived and now they have nothing but excuses, no thats not true, they have my money too!
Date of experience: December 6, 2019
Beautiful rugs at a great price + quick delivery. Have ordered from Rugs USA before and will order from the company again.
New house demand new beautiful rugs.
Date of experience: September 26, 2021
Hi Becky,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs! You made some great choices!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug came in a timely manner and at a good price. Still working on getting kinks out and corners to lay flat.
Daughter suggested this site.
Liked the look and prayed it was what I wanted as far as color
Date of experience: August 21, 2021
Hi Beverly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The shopping user experience with simple with great filters. My rug was delivered earlier than expected, and it is beautiful and soft.
To be honest, I was on a major retailers website and found almost the exact same rug, and one of the people who had bought the rug and left a review stated that the same exact rug could be found on rugs USA for about half the price. They were right.
I chose this rug because the colors and style fits the room that I needed it for.
Date of experience: September 7, 2021
Hi Chiara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordering was easy, last minute find out it's usd on a. Ca site. Not a big deal but no reason to make a Canadian. Erosion of your site and keep usd.
Selection was good
Liked the look, still doesn’t really lay flat
Date of experience: December 13, 2021
The rug was just what I ordered. I was hoping it would have a little more plush to it but it is pretty one-layered type of fur and not as fluffy.
Could not beat the sale.
The white rug matched my room theme.
Date of experience: February 15, 2022
So many rugs to choose from but found the 1 I liked!
Date of experience: March 17, 2024
Love my items once I received them. It just takes a really long time to get. I have another item on backorder and I don't know when I'll receive them
Price and quality
Date of experience: February 25, 2022
So far it's so good. If you can provide free returns that would be great.
Affordable prices
Date of experience: November 26, 2023
Easy peasey to use! Thank you! I received the rug almost instantly and the service was great.
Saw the rug, had to buy.
Date of experience: January 30, 2023
Website was easy to navigateThe rug looked exactly like the picture.
Perfect rug for our living room.
Like what the rugs looked like
Date of experience: February 9, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Mayra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support