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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
The shipping experience was a breeze. It came earlier than expected and the quality of the product was excellent.
It had good selection
It looked nice
Date of experience: January 26, 2022
Shopping was easy and delivery was super quick but the quality of the rug for the price is terrible.
Seemingly nice washable rugs.
Same as above.
Date of experience: November 15, 2021
It was easy to find exactly what I was looking for!
Price and the unique look I wanted.
I wanted a large area rug for my outdoor porch with a specific color and look that was unique but within my price range. I found the perfect one at Rugs USA.com. I absolutely LOVE my rug! Thank you Rugs USA.
Date of experience: August 14, 2023
Date of experience: June 25, 2023
Easy ordering. I was happy with the timely and easy delivery
Date of experience: August 16, 2023
Great site with great prices. I love the feature that allows you to zoom in on the rug to see the color.
Date of experience: October 2, 2021
The website said the rug was ‘ready for shipment' but then the rug arrived that day. Not a problem but just weird.
Prices andvdesigns
Date of experience: August 26, 2021
Hi Andrew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The only thing to complain about is it costs to return
Sale and reviews
Date of experience: August 24, 2023
Easy to navigate website, great customer service. Fast shipping. Great product.
I have bought one rug 2 years ago and had a good experience
Date of experience: March 30, 2023
Just as described. Perfect color and perfect material for outdoors. Has been rained on and looks good as new
Date of experience: September 10, 2021
Hi Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Moroccan Diamonds Indoor/Outdoor Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the patterns; that was the primary motivation to purchase 4 of the same
First one I purchased is beautiful!
Date of experience: November 27, 2023
The ability to see my option within the layout of my room was what sold it... Loved the "see it in your room" option!
The discount
The right colors, the right size, the right price.
Date of experience: August 13, 2021
Hi Christina,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The discount
Date of experience: July 23, 2021
A good variety of styles to choose from than any other companies
Date of experience: December 27, 2023
I have called, tried the live chat, and emailed for iver a week. I am still unable to return carpets! And I have to pay for return shipping.
Date of experience: May 20, 2020
I like the option to see the rug in my space. Unfortunately the rug I chose didn't look as good in person so I will return.
Date of experience: December 16, 2021
The rug I ordered was in stock and delivery was very quick. Ordered the rug for my daughters room and she is very pleased with it.
They had what I was looking for at a good price.
Pulled the room together
Date of experience: February 22, 2022
The shipping was great and my lamps are perfect. The price was the best part. Perfectly in my budget. Thank you!
Pricing for the lamps I purchased was half of what other places were charging
Style, design.
Date of experience: April 6, 2022
Easy to order; ability to photo room and see rug in it in advance was helpful to selecting size and color
My daughter uses Rugs USA
Date of experience: November 2, 2021
The rug is exactly what I expected. My only issue is that the rug pad is slightly larger than the rug. Nothing a little trim can't fix.
Style, material
Date of experience: September 24, 2021
Hi Kate,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My rug came perfectly packaged and it's beautiful! Just what I wanted and I love that it's washable.
I found a great deal
I read the reviews! They all sounded great
Date of experience: September 23, 2021
Hi Michelle,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Beige Hazy Heraldry Washable Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Prompt answer to questions
It went well. Seemed to take along time to get it, but it was worth the wait
Date of experience: September 18, 2021
Hi Georgianne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The site was super easy to navigate and I love the selection. I'd purchase again and I love my new rug.
Many options and fast shipping
I needed a new rug for my living room
Date of experience: December 15, 2021
Easy website to use.Easy to use. Great prices and selection
Selection and price
Date of experience: October 15, 2023
I was very disappointed when I received the area rug. It was nothing like the picture and was not a nice looking rug.
Looked good online.
Date of experience: March 19, 2022
The rug more than met my expectations. I spent much more than I normally would and was very pleased with the quality of the rug.
I didn't hear back from rugs usa
No special reason. I just liked the rug I saw
Date of experience: November 17, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Gail,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support