- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Cheaper prices than any other website i was looking at. Easy and found exactly what i wanted
Found the rug that i loved
Perfectly went with my decor
Date of experience: September 29, 2021
Good shipping time and everything was correct on my order. Good place to shop for inexpensive rugs.
High ratings online
Bcuz I wanted them
Date of experience: April 1, 2022
Love the "see it in your room" feature and the many ways of examining color, pile, etc
Found the right rug - after a LOT of looking
Date of experience: July 24, 2021
Hi Jan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space! The Olive Faded Persian Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the "see it in your room" feature and the many ways of examining color, pile, etc
Found the right rug - after a LOT of looking
Date of experience: July 3, 2021
I love Rugs USA. The price and quality are unbeatable. Great products at an affordable price point!
It was for a previous order and happy with the result and service.
Affordable - great customer service
Loved the design.
Date of experience: November 19, 2021
I was expecting the color to be a little whiter. There are still wrinkles in the carpet.
I have been getting e-mails from Rugs USA, but my daughter found this rug and sent me the link. I am hoping the color works well.
Date of experience: August 3, 2022
It was a fast delivery and easy setup. The quality of the rug is great as well.
Date of experience: September 21, 2021
Hi Seyi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Gray Moroccan Trellis Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I found a really pretty & unusual rug that is the best addition to the room decor.
Satisfaction with previous purchases.
It was exactly what the room decor needed.
Date of experience: August 21, 2021
Hi Judy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I found a really pretty & unusual rug that is the best addition to the room decor.
Satisfaction with previous purchases.
Date of experience: July 31, 2021
Very easy purchase experience. Shipped within a day and got the rug within 2 or 3 days.
I did google search for rugs and it came up
It was the color and pattern I wanted.
Date of experience: August 25, 2021
Hi Pamela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I did google search for rugs and it came up
Date of experience: August 5, 2021
Checkout was quick and I got a great sale and an additional coupon upon visiting the website.
I needed a rug. You sell rugs.
Date of experience: September 17, 2021
Hi Mikayla,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping & checkout experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
A great experience. I got my rug earlier than expected and it was exactly what I wanted.
Recommended by friend
You exactly what I wanted
Date of experience: November 23, 2021
It was really good service.
I would recommend it. They even helped me change the delivery address.
Date of experience: September 4, 2021
Hi Juana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I really like the "see in your room" option! This helped me make this nearly impossible decision.
Date of experience: September 7, 2021
Hi Tracey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug and reviews of it were accurate! We've enjoyed it in a high traffic area so far.
Great selection and price!
Date of experience: March 5, 2022
My rugs arrived quickly and well packaged. First time shopper and I would recommend to a friend.
Read about the company online.
Colors match my decor and pattern matched my style.
Date of experience: September 15, 2021
Hi Diana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Last order was good, pleased with all my selections, ordering the remainder of my rugs needed for this project with Rugs USA.
Used them in the past
Date of experience: August 19, 2022
Date of experience: November 20, 2021
We have ordered several rugs from Rugs USA and have always been pleased with the rugs as well as the timely shipment.
First saw online
Liked the choices and pricing. We were happy after our initial order and will keep ordering from Rugs USA.
Date of experience: April 6, 2022
I usually have great experience with Rugs USA but this rug was a huge disappointment and falling apart
Usually have great products and customer service
Looked like it would be a great rug, didn't turn out that way
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2021
Hi Eva,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The first rug we got the Q was an O but we submitted a claim and they took care of it very fast!
The Q was an O and was taken care of very fast
Price and quality
Love the looks of the Round ABC rug for our Toddlers bedroom
Date of experience: March 7, 2022
I loved our rugs! Thank you so much for nice rugs, great prices, and quick delivery.
Date of experience: November 5, 2021
Great site. Easy to navigate and I especially like seeing the rug in the room option.
You had the rug I liked at the right price
Date of experience: March 24, 2022
This is my first order from Rugs USA. It was a great experience. I'll order again.
Great prices free shipping
Date of experience: November 26, 2021
The items I was interested in seem to be in stock and shipping currently seems quick!
Saw a rug on Pinterest and it was available here.
Date of experience: September 23, 2021
Hi Teresa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great selection of rugs at a good price, super fast delivery and great service in general.
The aesthetic design of the rugs and breadth of assortment
Date of experience: December 30, 2021
Thank you
I was impressed by the availability. I would buy again if need more product
Date of experience: September 28, 2021
Hi Claudia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We are very satisfied with the quality of the rug and how quickly it was delivered.
Date of experience: September 25, 2021
Hi Hannah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Julianna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
The Gray Shaggy Lattice Tassel Area Rug is a great choice! We hope you love it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support