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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
I liked the feature where you could see it in your room. It helped me decide!
Saw a friends photo of a rug she ordered and liked it.
Date of experience: October 21, 2021
So easy to use and great products. The rugs are a good price for quality rugs!
The prices are great
Because I like them and they’re washable
Date of experience: March 23, 2022
So far so good. It was delivered on time and I am happy with the quality.
Liked the rug.
Date of experience: October 1, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We hope you love your new Chindi Multi Braided Area Rug! It's so fun and colorful!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great prices and a large selection of items. Website layout looks nice and easy to navigate.
Date of experience: September 19, 2021
Hi Samuel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the fact of washing these rugs! They have great quality rugs at a reasonable price
High quality rugs
Date of experience: November 12, 2021
I love the rug I first ordered so I'm buying another one!
High quality rugs and great customer service
Date of experience: November 10, 2021
Rugs USA has Easy and great options for good prices. Lots of options to choose from
Great options for good prices
Date of experience: September 29, 2021
Hi Georgette,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Works for our space! It took a while to get to us but all is well
Great!
We bought rugs here before
Simple and the right size
Date of experience: November 13, 2021
Lots of selection. Great prices, too. I'm very happy with my purchase and with Rugs USA!
Area rug selection
Date of experience: January 22, 2022
I just opened my replacement lamp and it is more damaged than the first damaged one.
Not resolved yet.
Noticed on Instagram.
It was very stylish and a good price.
Date of experience: December 11, 2021
Easy and affordable… seriously! Delivery was fast, the rug is very well made and just beautiful!
Huge selection and affordable
Perfect size and the design is beautiful!
Date of experience: July 30, 2021
Hi Kara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your living room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: July 5, 2021
I bought two rugs and love them both! Good quality for the price and came quickly.
Price and right sizes
Best deal out there and loved the variety of colors.
Date of experience: August 1, 2021
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Price and right sizes
Date of experience: July 12, 2021
Always get exactly what i am looking for style wise the the shipping is so fast
Date of experience: August 3, 2021
Hi Colby,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was easy and solved the need for a rug of good quality and excellent price.
I’m in need of a decorative rug and this was the perfect color combination
Date of experience: December 15, 2021
Good and easy to make an order and it was delivered in a reasonable time frame
The photos of rugs have a high level of quality
Date of experience: October 11, 2021
Hi Samuel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping and ordering experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Nice rug. Just not what we were looking for. Colors were bright and quality was good.
Great service helping with return
Facebook ad
Date of experience: August 9, 2021
Hi Cait,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
I'm happy we were able to help with your return. If there's anything else we can do to help, please let us know!
Best,
Rugs USA Customer Support
So many options, it was impossible to choose! Loved my order, it arrived in no time!
Ordered before
Date of experience: October 27, 2021
The rug goes great with my bedroom furniture. I'll definitely order more rugs from Rugs USA.
Date of experience: August 17, 2021
Hi Emily,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your bedroom!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So easy to make my purchase. I love the rug, looks great in my family room.
Loved the rug shown on the ad
Date of experience: October 5, 2021
Hi Lynn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping and purchasing experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The ordering process was easy. We could see what we were buying and it looks great.
Ordered previously.
Date of experience: April 12, 2022
Not real happy with the quality and feel of the rug
Won't purchase from you again.
Liked what I saw
It looked great with good pricing
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2021
Hi Brenda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything was easy and now I have a rug I can wash without it falling apart.
Date of experience: February 20, 2022
Rug was as pictured online.
The only negative would be, it was folded instead of rolled.
Price on a specific rug was cheaper
Date of experience: August 29, 2021
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! We hope you love your new Fuchsia Mardin Regal Clover Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received my order timely. The rugs are just like the picture and I'm very happy.
Had what I was looking for. Price was right
Colors and design suited me
Date of experience: November 24, 2021
Was able to find info about purchase, telephone rep was very helpful both times I called
Friendly kind helpful and knowledgeable.
Date of experience: October 16, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support