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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
The color was a bit different than pictured. But it still looked great in the too.
Date of experience: October 17, 2021
Good product at a decent price during a sale that was hard to pass up. Thank you, RugsUSA!
Date of experience: September 30, 2021
Hi Samwell,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So much cuter in person. Very cushiony! Replaced a jute rug from PB and this looks much better.
Date of experience: October 31, 2021
First time trying Rugs USA! And I am impressed, quality is great and the delivery was fast.
Date of experience: September 9, 2021
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug I choose is wonderful. It is colorful and makes me happy. Have received many compliments
Good selection
Date of experience: October 30, 2021
The rug was not a fiery red but more of a coral/red... very cheap looking
It was pretty in the advertizement
Thought it would look like the first one I got
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2021
Hi Kay,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug was not very good quality for the price I paid. It is very thin
I ordered from there last time and was very pleased
I needed an outdoor rug and it looked nice in the pics
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2021
Hi Dimple,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Looks wonderful in my room! I like it! Will be fun for my grand babies
Bought there before
Looked fun!
Date of experience: November 7, 2021
We love our new rug! It's just beautiful, and perfect for our living room! :)
Reputation and large selection of beautiful rugs.
Loved the look and color pattern of the rug.
Date of experience: October 20, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love this rug! It fits perfectly underneath my bed and I love that it's asymmetrical.
Date of experience: October 19, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very pleased with the rugs I purchased. They are good quality and look very nice.
Date of experience: October 9, 2021
Hi Terri,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I'm loving my new rug. Already looking at other rugs to order for my home.
My daughter referred me
I needed a large rug for my living room.
Date of experience: December 4, 2021
Fast shipping, great quality, reasonable price. Soft and stylish rug, great for our living room.
Date of experience: December 6, 2021
I liked the rug. It was an easy transaction, arrived promptly and was well wrapped.
I browsed the site and liked it.
Because I liked it
Date of experience: December 7, 2021
Awesome company to buy a rug through. Great prices, fast shipping, and adore the rug!
Sale on larger rugs
Loved the design of the rug
Date of experience: April 29, 2022
Great price for nursery rug and it looks amazing! The quality is great as well.
Great customer service experience via chat system. Super fast!
Discount/Promo Codes available and good customer service (via chat).
Date of experience: October 25, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy, affordable and I love my rug! It is great quality and has vibrant colors.
Date of experience: January 22, 2022
Great Rug. Met my expectations. Bought it for a summer house and it fits perfectly!
Great prices and variety.
Date of experience: July 26, 2021
Hi Fotini,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your summer house!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have ordered several times times and never been disappointed! Great quality for the price!
Date of experience: July 23, 2021
Hi Morgan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're thankful for amazing customers like you! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Overall ease of purchase. Color of rug and size match the requirements. Would buy again.
Liked rug, in stock
Date of experience: December 10, 2021
Fast service and great rug! Happy with my order. Rug looked as it did online.
It's where I found a rug I liked. I also searched among other sites.
The rug looked like it would suit my needs.
Date of experience: April 28, 2022
Amazing. Easy to order and I had a question and the person was very helpful.
I received a coupon in the mail.
Date of experience: July 20, 2022
I love my rug! It's exactly what I was looking for and it delivered quick.
Date of experience: November 17, 2021
The selection of rugs is unbeatable. All colors, all shapes and sizes. Definitely not disappointed.
I am a repeat customer.
My puppy ate the first one but I loved the rug so much I bought another.
Date of experience: August 5, 2021
Hi Sheila,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Repeat customer
Date of experience: July 16, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support