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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Yes! Loved seeing it in my room before purchasing! It's perfect, really brings room together.
Looked up leather rugs and you came up
Date of experience: August 2, 2022
Easy ordering and quality rug choices. Came very quickly. So far I love my rug.
Rug in stock
Date of experience: November 20, 2021
Fast delivery, great product. Item was put on truck for delivery an hour after ordering
Was exactly what I was looking for
Date of experience: August 23, 2021
Easy and great selection! Item just as described. Quality was very good and prompt delivery.
This is my 2nd time ordering! Fast prompt service and great quality on my first order.
Date of experience: September 25, 2022
Easy and affordable! Great selection and exactly what we were looking for in a rug!
Exactly what we wanted!
Great selection!
Date of experience: August 27, 2021
Hi CJ,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great products for a great price! Delivered weeks earlier then expected! Even at the holidays.
Past good experiences, 5th rug I have purchased from Rugs USA.
Right colors and size
Date of experience: December 19, 2021
Great rug, right on time, and they are right that folder was better than rolling
Date of experience: March 11, 2022
Love the quality! Great timely service too!
Can't wait to order again in the future
Had exactly what I wanted!
Nautical choice
Date of experience: February 21, 2022
The rug was delivered within 2 days of purchase. The product itself is high quality.
Broad selection
It matched the decor of my home
Date of experience: November 1, 2021
One whole side had snags and there were two tufts loose after just one day.
Matched my furniture/ room
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2021
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick delivery, however I haven't use the rug yet. I will update this review later.
I live my first purchase and decided to purchase another rug, and was so impressed the first time. I chose to do it again
Date of experience: September 5, 2021
Hi Roberta,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So simple and straightforward! L it shipped very quickly and was perfect for my space.
Shopped before and love the selection
Date of experience: March 1, 2022
Easy to purchase. The rug arrived in a timely manner. The packaging was well done.
My daughter recommended them
Date of experience: September 9, 2021
Hi Burt,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My daughter recommended them
Date of experience: August 19, 2021
Quick delivery. Returning one too big and found same one in square that will work.
Love the rug
Date of experience: September 15, 2021
Hi David,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick delivery. Returning one too big and found same one in square that will work.
Love the rug
Date of experience: August 24, 2021
We love our new rug! It arrived very fast and is beautiful and excellent quality.
Good prices, large selection of quality rugs.
It fit our needs for our bedroom rug.
Date of experience: September 13, 2021
Hi Matt,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your bedroom!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
SO CUTE LOVE LOVE LOVE! I needed some pop of color in my room but nothing major. This rug was perfect.
My friend got her rug from here.
It seemed like the perfect color and it was subtle enough.
Date of experience: March 28, 2022
You don't know if you're going to get a quality rug or a crappy rug and the price does not matter!
I called about the cost of return for bad quality rugs. No I was not satisfied with the feedback.
Because of the price and the rugs appeared to be quality.
They appeared to be good quality rugs.
Date of experience: February 8, 2022
Rugs USA is an easy, no hassle way to purchase good quality rugs for your home or workplace.
I have ordered five rugs from Rugs USA to date
To brighten up a dreary office space. Now it looks marvelous!
Date of experience: October 21, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
As many have reported with Rugs USA, they claim easy returns. Let me start by saying this is NOT true. I tried to return one rug and this is what I had to do:
First I started by filing a complaint about the color, the customer experience over all was good. They said they would waive the return shipping fee and I would have to wait for a label from fedex to be emailed to me. In the mean time I ordered a different rug. Feeling secure that they would be taking this blue one back.
Two days go by and no label. I even went to fedex and gave them the label number they had given me and it said that they had no record of the label number I was given. So after seeing all the terrible reviews on the return process from this website and others I was determined to not lose out on my money. If your having a similar issue with rugs USA, KEEP READING.
I called my credit card company and wanted to inform them of my issue. And they completely had my back. We did a three way call that was monitored and the rugs USA agent seemed to take the call seriously. They said I would have a return shipping lable by the end of the day. CHECK YOUR JUNK MAIL! I finally found it in my junk email and it does not come from Fedex, it comes from the agent that spoke with you on the phone.
We packaged up the blue rug with the casing of the third rug I purchased and shipped it back the next morning.
Now one week later after they had already received the rug back I have not received my refund.
I called back to inquire on my refund and they said the return was received and that's how the return process goes. Its your responsibility to call and make sure the returned item made it and then request the refund of your money.
After the call I received an email stating it would take a few days for my refund to appear on my credit card, but it should be in the works.
So bottom line, if you want to return a rug, you can. But you will have to work hard and have some extra muscle from your credit card company To do so.
My final complaint is that I wanted to leave an honest review on their website of the color
Of the rug and the return issue. But after submitting they emailed me back to say my review did not meet their criteria and it would not be published! That blew my mind. Now I know they filter their reviews. I still would order from them again, because the prices and quality of my rug is great, but I'm very disappointed in the return process and the fake facade of the reviews on their website.
Date of experience: February 4, 2020
Very good! It was a very easy process and you must order the liner to keep the rug in place.
Great selection and wanted a washable rug.
Date of experience: October 7, 2021
Hi Ella,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Loved this particular rug. Wished it was a bit thicker but it still functions the way I want it to.
Saw it had several options I liked
Loved this particular colors
Date of experience: January 22, 2022
Loved this particular rug and price
Date of experience: December 2, 2021
I love the quality of the rug and it fits in my space perfectly! I would highly recommend Rugs USA.
Date of experience: May 2, 2022
I love that you can virtually put the rug in your room to see how it'll work in your space
A friend recommended this site for quality rugs at a reasonable price and stated that there’s easy returns if the rug doesn’t work in my space
Date of experience: February 11, 2022
I was looking for a bright pattern wool mix hall runner and I am very happy with what I found.
Good advertising photos and descriptions
Date of experience: September 11, 2021
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Navy Moroccan Diamond Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ir was very good product. It is great to have it for my bedroom.
I wanted to try the material to see
I watched some youtubers that both rugs from rugs USAnso I wanted to try
Date of experience: April 29, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Maggie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support