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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Bought new of the ones I bought 5 years ago. Loved them so much.
Previous purchase
Date of experience: November 11, 2022
The selection was fantastic and the rug I ordered looks even better in person!
Date of experience: September 22, 2021
Easy navigation, great tips and features. The product itself was as described. Great quality.
Made in USA
Date of experience: May 18, 2022
Great rugs for a great price. Fast delivery.
Will definitely order from here again
Date of experience: April 16, 2022
Excellent delivery of my order. From start to finish my ordering process was amazing.
Best selection and prices.
The rug is perfect for my baby nursery.
Date of experience: September 26, 2021
Hi Danielle,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We are so glad you found the perfect rug for your baby's nursery!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy and the pictures of the rugs were great. Looks perfect in my space.
I have purchased before from Rugs USA.
Date of experience: July 7, 2022
Easy shopping experience and great product. Will definitely recommend and shop with you again.
Highly recommended by a friend
Perfect match for my room
Date of experience: April 22, 2022
Awesome! Love it and fast delivery! Updates about the shipment and easy to contact
Date of experience: October 22, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We love our rug. It's very different and looks beautiful in our living room!
I searched for a rug and found this one at Rugs USA.
We loved how different it was.
Date of experience: January 16, 2022
I loved how you could place the photo of the rug in your room
Friend mentioned
Date of experience: November 13, 2021
Awesome! My rug is fabulous! And the shopping was super quick and well packaged!
Good quality and price
They always great quality
Date of experience: November 13, 2021
Very pretty Rug and delivered quickly. It was everything I hoped it would be.
Because they offered Klarna and I needed a new rug.
Because it matched my stuff.
Date of experience: November 13, 2021
Loved the see it in your room option, made getting the right carpet easy
Had the colors I was looking for
Date of experience: October 23, 2021
I now have 7 rugs from Rugs USA in my home. Love them all.
Daughter-in-law recommended.
Styles, sizes, colors offered, both indoor and outdoor rugs. Outstanding selection.
Date of experience: September 24, 2021
Hi William,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast delivery and I got exactly what I expected! Everyone loves my new rugs!
Liked the ad reviews
Style and color
Date of experience: August 1, 2021
Hi Angelita,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Chindi Multi Braided Area Rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Got the rug I ordered in a timely manner. Matched the picture and description.
Liked the rug I found there
Liked the color and design
Date of experience: October 27, 2021
Love the Chevron rug keeping it. Returned the Floral one didn't need two ty
Date of experience: September 16, 2021
Hi Tracey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Ivory Carved Chevron Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug was as described and in good condition. Very pleased with the purchase!
They were advertising a sale
Wife wanted the product
Date of experience: February 3, 2022
It was very easy to find what I was looking for and quick checkout
Found on Klarna
Date of experience: January 31, 2022
I love rugs from Rugs USA. They are always fair price and good quality.
Buying a rug for a condo.
Date of experience: August 11, 2021
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We hope you love your new Blue Abstract Jungle Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I love rugs from Rugs USA. They are always fair price and good quality.
Buying a rug for a condo.
Date of experience: July 22, 2021
Delivery is always fast and the rug is exactly what I expected. Love it
Great prices…reliable
Reasonable price, perfect color combo I was looking for and right size available
Date of experience: August 15, 2021
Hi Tracey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It has lots of reasonable price stuff as well as design is so good
For decoration
Date of experience: November 19, 2021
For decoration
Date of experience: October 30, 2021
It was very seamless and went just as I expected. Easy order, easy delivery
The print of the rug
Perfect size for me and the perfect color
Date of experience: February 14, 2022
Great company and I can trust the products will be what I saw online
Date of experience: October 30, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Liz,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support