- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
The rug I ordered is not what I expected from the picture of it.
Have ordered before
Had a specific place that I needed one
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2022
Easy website. Very easy to navigate! Would use it again.
Date of experience: October 5, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Shipping was faster than expected, and the rug was beautiful!
I found through a link on Pintrest
I loved the uniqueness of the rug!
Date of experience: March 21, 2022
Always satisfied with the product. Great value for the price.
I saw advertisement on TV.
All the products I have received are nice so I ordered something new. It was time to change up my room.
Date of experience: August 28, 2021
Hi Christine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Receive my rug fast and in perfect condition right in front of my door.
Options to chose from and price
Previous reviews help me with my decision
Date of experience: August 27, 2021
Hi Angelique,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything is always back ordered
But the Rug is nice
Date of experience: April 12, 2022
Hi Nadya,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: February 21, 2022
Quick and easy and fast shipping. Would definitely order again
Affordability
Date of experience: December 13, 2022
Fast and easy to find and buy what I wanted Simple to use quickly
You had what I wanted
Date of experience: August 16, 2022
The rug looks great and the delivery was super quick!
Big selection and not too expensive
Looked nice
Date of experience: September 26, 2021
Hi Diana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selection for inexpensive area rugs for our busy den
Received several e-mails
A FIT FOR OUR DEN
Date of experience: September 7, 2021
Hi Honore,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that you found the perfect rug for your den!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selection for inexpensive area rugs for our busy den
Received several e-mails
Date of experience: August 16, 2021
It very thick but the colors are just not as pretty as the picture.
I love Rugs USA. Delivery is very quick and the rugs are good quality.
Because I thought it would match my furniture.
Date of experience: February 25, 2022
Easy, love the connection to amazon! And the washable rug
Washable and morrocan style
Date of experience: September 11, 2021
Hi Carla,.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Loved the "try the rug in your room" picture download!
Liked your product variety.
I was looking for something to go with Farmhouse and cream furniture and the rug fit the bill!
Date of experience: September 8, 2021
Hi Donna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Liked your product variety.
Date of experience: August 18, 2021
Fast and fluffy. Shipped quick and the quality is wonderful.
Date of experience: September 8, 2021
Hi Megan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I purchased this rug during the Labor Day Sale. I like the black addition to the jute/sisal.
The sale and Free Shipping
My previous jute rug was falling apart.
Date of experience: September 25, 2021
Hi Allison,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was great until one of the corners of the rug didn't stretch out like the rest.
Heard good reviews about the company
Great design
Date of experience: April 1, 2022
The price was good and shipping was fast. The colors were exactly what I was looking for.
It matched the colors I was looking for
Date of experience: July 24, 2021
Hi Nicole,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast and easy and huge rug selection! Easy to use promo codes to get the best deal.
Google search, prices, promotions, ease of ordering a rug pad with the rug
Pictures and reviews
Date of experience: July 26, 2021
Hi Heather,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Google search, prices, promotions, ease of ordering a rug pad with the rug
Date of experience: July 6, 2021
The rug was available in the size and color I was looking for, the shipping seems fast.
I saw it on Facebook then went to the website for a better view and liked what I saw, I hope the product works for my space.
I liked the patterns you offered.
Date of experience: August 8, 2021
Hi Lynne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad you found us! We hope you love your new Gray Starfish And Stripes Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug was available in the size and color I was looking for, the shipping seems fast.
I saw it on Facebook then went to the website for a better view and liked what I saw, I hope the product works for my space.
Date of experience: July 19, 2021
Easy, lots of selection, lots of sizes, great reviews with photos of actual rug in real life.
My interior designer, Brooke Sailer, recommended this site.
Date of experience: September 15, 2021
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For inexpensive rugs, I was impressed by the colors and quality of the rugs I ordered.
Free shipping and great selection.
Loved the patterns and colors
Date of experience: October 18, 2021
Overall experience was great but the rug itself was not the color represented in the photo.
Date of experience: November 28, 2021
The rug has flaws just as any jute rug. Great black color. Recommend the rug pad.
Black farmhouse style
Date of experience: April 28, 2022
I love the rugs and the prices! The product came on time and is good quality.
Price, convenience
Date of experience: December 1, 2021
Date of experience: November 11, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Denise,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support