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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
So easy to order so easy to get so pretty. Looked just like picture
Matched rooms and new furniture
Date of experience: January 18, 2022
The rug was darker than I anticipated and smaller than I anticipated.
Date of experience: November 10, 2021
Easy easy easy on order process and shipping was fast.
Quality and price
I have purchased other rugs from USA and have been very satisfied.
Date of experience: July 30, 2021
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quality and price
Date of experience: July 10, 2021
I love the rugs and the quality of the product. Would recommend the rugs
Great prices
Date of experience: September 25, 2021
Hi Cathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great product, and great service! Shipping was as described as well as product.
Good prices and nice selection
What we needed to suite or needs.
Date of experience: February 28, 2022
I was pleasantly surprised by the plushness of the rug ordered for my baby's room.
Took a chance, good prices
Color, thickness
Date of experience: December 1, 2021
Easy user friendly. Great selection. Great prices. Great delivery!
Had the product we wanted
Date of experience: December 17, 2021
Quick and easy. EASY website, easy ordering, fast delivery.
Date of experience: December 16, 2021
Photos were helpful. Customer reviews and photos were helpful
Date of experience: February 14, 2022
Prompt delivery very happy with my rugs prompt delivery
Date of experience: August 29, 2021
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very very very very very very very very very very very good!
It was good.
Date of experience: November 26, 2021
Easy purchase. Great selections. Fast service. Would recommend to a friend or family member.
Date of experience: November 29, 2021
Good. I bought rugs before from you. Satisfactory.
Best price, wide selection.
Date of experience: November 29, 2021
Easy, reasonable… arrived quickly.
Instructions on unrolling rug very helpful.
Searching for best selection and prices
Date of experience: May 28, 2022
Great prices. Easy ordering. Good quality and excellent delivery time
Price outstanding for similar products twice as much money
Date of experience: May 1, 2022
Great service! They delivered very fast! No drama!
Good quality
Date of experience: November 7, 2021
Prompt delivery, rug as described would recommend this company.
Found the rug I was looking for on your site.
Matches my decor
Date of experience: April 30, 2022
Pleasant. Rug arrived in a very timely manner considering this year's troubles with packages, etc.
Ha, trying to buy from American retailers even if I buy online. I hope this company is legit American even if the rug itself is imported.
I was looking for a thick jute rug in exactly this color. This one is perfect.
Date of experience: November 7, 2021
Found an extra large, perfect rug for our deck—lots of compliments!
Large selection
Look and durability
Date of experience: September 24, 2021
Hi Anna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Light Brown Iris Totem Indoor/Outdoor Flatweave Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I absolutely love my new rugs! It was time for a change, they look fantastic.
I have bought other rugs from Rugs USA and love them
Changing up the style of my dining area. Looks fantastic! I am very happy.
Date of experience: March 14, 2022
Color is beautiful exactly as advertised. Texture has softened over time
Date of experience: December 28, 2021
Easy to order from arrived in a imply manner. Good price.
Date of experience: December 27, 2021
My shopping experience was great! Simple and excited about the order! Thank you!
The product and the excellent price!
Date of experience: November 27, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Anneli,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/01/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support