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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Found what I was looking for. Good quality and fair price.
Verity of styles to choose from and cost.
Date of experience: October 18, 2021
The rug came very quickly and in perfect condition.
I heard good things about rug usa from friends who have also purchased a rug from your company and had a positive experience.
The quality and price met my expectations.
Date of experience: October 18, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the different variety y'all have compared to other rug stores!
So many cute rugs to choose from! And lots of sales. $$
Date of experience: September 29, 2021
Hi Cassey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Not as described and too difficult to return, also there us a fee for returns
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2021
Hi Helene,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So far every thing fine. Of course we already had a couple accidents! (Sick dog). Cleaned up ok
Date of experience: September 24, 2021
Hi Sandra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rugs for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The great selections and checkout process were a breeze!
I liked the fact that these rugs are machine-washable!
Date of experience: September 4, 2022
Thank you for a most excellent rug, my family and I are truly enjoying them!
Great reviews
I love Turkish rugs
Date of experience: September 22, 2021
Hi Maria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very pleased quick delivery good quality affordable price
Date of experience: November 6, 2021
Great. The rug came earlier than expect. Looked very good in our living room.
Price & expected quality.
Date of experience: November 6, 2021
Great rug! Just like in the picture! Completes my room!
Date of experience: November 3, 2021
This rug is simply beautiful! Just what I needed to complete my look for that room.
It was an option
It coordinated with my decor
Date of experience: November 5, 2021
I had a Hard time recording product. Took quite awhile
Customer service rep was very helpful
Date of experience: November 5, 2021
Very good quality, great price, quick delivery, perfect size
Nice price for wool rug, free shipping
Date of experience: May 14, 2022
My rug was Very cost effective and of good quality. The colors were vibrant.
I saw a commercial for Rugs USA while watching TV and was surprised on how many different options there was to choose from.
Date of experience: April 18, 2022
Rug is cheaply made. Paid bout 5 times more then I should have! Not happy at all!
Date of experience: October 19, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can not wait to hear how you like your item once it arrives!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Purchase price ok, delivery fast. Carpet thinner than I expected
To match kitchen decor
Date of experience: October 8, 2021
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your kitchen!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
New customer it was my first order with your company.
Date of experience: September 30, 2021
Hi Jessenia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect lamp for your space! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I'm a returning customer, the experience is always good.
Prices are better with you guys.
Date of experience: September 21, 2021
Hi Carolyn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The app allowed various sizes and patterns made selection easy.
Reasonable price. Rugs are washable -- we have pets that have ruined other rugs we've purchased.
Date of experience: January 6, 2022
Love the site. Easy to use. Good products and great variety.
Looking for lamps for new beach condo and outdoor rugs
Date of experience: January 4, 2022
Easy and efficient delivery. Can't wait to set up in my new home.
Sale pricing and quality from reviews
Date of experience: December 27, 2022
The colors and texture are perfect. Really pretty!
Date of experience: January 5, 2022
Delay in delivery. But am satisfied with the product.
Liked the rug
Date of experience: January 4, 2022
Ease of use for ordering and great selections available
For better selections than I have found elsewhere
Date of experience: September 30, 2022
Great customer service, fast delivery, big selection. Best cost/value option.
Date of experience: December 1, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support