- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Love the rugs on this site! Can't wait to see my new rug
The colors were perfect
Date of experience: July 24, 2021
Love the rugs on this site! Can't wait to see my new rug
Date of experience: July 4, 2021
The rug was delivered quickly and in great condition
Easy to clean
Date of experience: December 9, 2021
Quick delivery, awesome rug! Loved the style and color
Great quality
Date of experience: May 27, 2022
Great price, convenient, quick delivery, excellent quality.
Date of experience: December 9, 2021
Overwhelming at first, so many choices, but found one I like
Friend told me
Date of experience: December 9, 2021
Exactly as advertised. Arrived sooner than projected.
Date of experience: July 22, 2021
Hi Kristen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! The Off White Moroccan Diamond Pinstripes Tassel Area Rug is one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We just love our new rug. So soft to walk on. Will buy from them again. Great
Service!
My sister told me about them as she had bought a couple of rugs from you.
The colors were perfect our family room.
Date of experience: December 8, 2021
Easy to order, quick shipping and great quality rugs.
Pricing and selection
Beautiful quality and style
Date of experience: November 13, 2021
Love the quality and shape of rug! What a great deal! Thanks
Date of experience: November 14, 2021
The rugs are beautiful and they were delivered in a timely manner.
Visuals and needing rugs that I could wash
Date of experience: April 29, 2022
Love the rug. Had a small issue and customer service was fabulous to work with.
Amazing customer service!
Great products and price.
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug came in a timely manner and is absolutely stunning!
Good price and pretty rugs
Went well with my space
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received my rug in amazing time! And it's just as described on the website.
Great products!
Just what I was looking for
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order and like the free shipping. Returned color not right.
Liked the product
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very happy with my area rug. The hardest part is making it lay down flat.
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You can refer to our Rug Care guide here for tips/information: https://help.rugsusa.com/hc/en-us/articles/360044724573-How-do-I-care-for-my-area-rug or you can always consult a professional rug cleaner
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Thank you I love the rug it's very nice and pretty.
Bought the same rug
Date of experience: October 22, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was a great experience and I have no complaints
Found it online
Likes the colors and style
Date of experience: October 11, 2021
Hi Felisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Had to return the rug because it came in poor condition
Date of experience: October 11, 2021
Hi Nicholas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 09/21/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: October 10, 2021
Hi Joseph,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection and that we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good had no problems getting my order placed and rugs delivered quickly.
Nice colors.
Date of experience: October 1, 2021
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Chindi Multi Braided Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great
Came right away
Ordered two carpets and love them
Price and delivery
Date of experience: March 18, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Blue Multi Striped Shaggy Area Rug was a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support