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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The order was easy to place, fast shipping, and great rug.
After looking at many different places I had narrowed down to two rugs, both from Rugs USA, and they had good prices and a sale going on at the time.
I wanted a colorful rug to brighten up my living room.
Date of experience: September 26, 2021
Satisfied, they arrived quick, it was a fair quality.
Date of experience: September 19, 2021
Hi Tamer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always fun with lots of choices to fit specific needs
Like your rugs. Like your prices. Like your service.
Fit needs of recent graduate.
Date of experience: July 27, 2021
Hi Trish,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Like your rugs
Date of experience: July 7, 2021
Great selection of rugs! Love the washable ones. Quick and easy check out
I got a magazine in the mail and loved the styles along with the buy one get one 50% off promo
Date of experience: July 17, 2022
Good choices and customer service was very understanding. Thank you
Excellent
Very understanding for my choices and needs
Washable good
Date of experience: July 27, 2021
Hi Kathleen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: July 6, 2021
It was a fast experience and very efficient. Quality is good
Watched the add on TV
Date of experience: July 27, 2021
Hi Walid,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new Gray Textured Banded Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was a fast experience and very efficient. Quality is good
Watched the add on TV
Date of experience: July 7, 2021
Love my rug! Exactly what I wanted. Just like description said
I've bought before
Date of experience: July 16, 2022
I am happy with my rug, quick delivery, product as described.
Best price online for the rug i wanted
Pretty and in stock
Date of experience: January 25, 2022
Great prices! Quick delivery. Rug is beautiful and thick.
Loved this rug!
Worked well with my decor.
Date of experience: January 25, 2022
Loved this rug! Hopefully it’s as great as it looks
Date of experience: December 6, 2021
The rug was shipped in three or four days and I just love it! Great quality!
I have two others that I love.
Perfect size.
Date of experience: July 25, 2021
Hi Jill,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordering was fine. The product is very poor quality it feels like I'm standing on paper
They told me to send it back if I wasn't happy I've never seen a rug come folded instead of rolled
I found the color of rug I was looking for at rugs USA
Again the colors I wanted for perfect but the rug quality is horrific
Date of experience: July 25, 2021
Hi Debra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Second rug I've bought from this store. Highly recommend.
Date of experience: January 24, 2022
Love the rug and super fast delivery. I always use rugs USA!
Cheap and good
Date of experience: July 25, 2021
Hi Alison,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything arrived on time and in excellent conditions!
Date of experience: July 24, 2021
Hi Tatiana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Came packaged well and looks great in our new house.
Wife ordered the wrong shape rug and they explained to her how to return it.
Had the rugs we wanted for a low price.
Liked the way it looked.
Date of experience: January 22, 2022
Quick delivery and rug was better than I expected!
Found what I was looking for
What I wanted at a good price
Date of experience: July 24, 2021
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selection of rugs easy to place order reasonably priced
Date of experience: December 12, 2021
All items were as described; they arrived in a timely fashion, and look great!
Had what i was looking for, great selection and reasonable price
Fit my decor
Date of experience: May 21, 2022
Love the previous rug I ordered, good quality and well made
Date of experience: November 14, 2021
Ordered early anticipating delays and was surprised at how quickly we received the rug!
Selection and prices
Needed rug for under dining table and needed unusually large size.
Date of experience: October 24, 2021
The "See this carpet in your room" feature did not work.
Had what we were looking for.
Date of experience: October 12, 2021
Hi Patrick,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Brianna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Red Wool Embrace Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support