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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Good selections and prices. Delivered right to your door. I will buy again. No complaints so far.
Affordable and ships for free!
Date of experience: March 16, 2022
Great, quality products in a timely manner and low prices!
Great variety of choices!
Beautifully unique and sturdy.
Date of experience: October 2, 2021
I used this navy Buffalo runner in my kitchen. Sharp!
Date of experience: September 22, 2021
Hi Kathleen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
This rug has met every expectation and delivery was prompt.
Google searching for best price on the rug
Price/Style
Date of experience: September 17, 2021
Hi Max,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We love the rug... great colors, easy to unroll and looks wonderful.
Recommendation from my daughter.
Good colors, many size choices.
Date of experience: January 28, 2022
The rug arrived quickly and looks great. We love it.
Google searched and liked the price
We wanted a square rug for the area
Date of experience: July 30, 2021
Hi Jessica,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I'm very pleased with my purchase. Would buy again if prices stay fair.
The price was fair.
The colors and pattern was nice.
Date of experience: January 29, 2022
The rug was a little thinner than anticipated. Overall well delivered
Date of experience: October 10, 2022
Fast shipping and easy transaction for a great quality product
Great design
Date of experience: January 26, 2022
Everything went as planned. Order was sent out when promised and delivered on time.
Found rug I wanted
Date of experience: November 18, 2022
Great prices and I love the option to use flex pay with Affirm financing.
Date of experience: July 29, 2021
Hi Alicia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great prices and I love the option to use flex payments with Affirm financing
Date of experience: July 9, 2021
The site is user friendly. Simple process. Quick delivery
I had no issues at all
Has a variety of washable rugs
I have been looking for a large rug I can wash easily.
Date of experience: July 29, 2021
Hi Doris,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are so happy you love our washable rug collection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The site is user friendly. Simple process
Has a variety of washable rugs
Date of experience: July 9, 2021
Great rug selection - excellent pricing - free shipping - what more can I ask for!
Found just what I was looking for at just the right price
Date of experience: November 20, 2022
Beautiful affordable rugs with great delivery time!
Date of experience: January 26, 2022
Easy, quick, no problems whatsoever. Good job guys!
They carry the rug I was looking for.
Saw it elsewhere and liked it a lot.
Date of experience: January 26, 2022
Easy to order and stress free process, great selection
Fit and color
Date of experience: July 28, 2021
Hi Kristina,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I've order many rugs and have been happy with them
I had not received any confirmation email about my order but after contact with customer service, it was only a few minutes later I got a response and confirmation
Ease of ordering
Date of experience: July 28, 2021
Hi Janie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ease of ordering
Date of experience: July 8, 2021
I love shopping here - always timely delivery and excellent experience
Great quality of rugs for a good price
I like the rug
Date of experience: July 28, 2021
Hi Senja,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything went well and we got the rugs faster than expected. Very satisfied with our purchase.
Date of experience: July 27, 2021
Hi Enrique,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations and that you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy site, reliable company and good product for your buck
Date of experience: July 26, 2021
Hi Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Excellent, great selection; fast and free shipping
Price was excellent
Coloring and price
Date of experience: December 13, 2021
Did not realize to return shipping costs would be incurred
Basically the response was poor…
Internet search
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love my rug. Exactly what I wanted. Good quality. Great colors
Friend gave me her catalog as she highly recommended
Colors are Perfect for my new house
Date of experience: December 13, 2021
Easy website to shop on. Delivery took awhile. The rug material was not what I expected.
Date of experience: December 12, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Catherine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support