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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Disappointed the colors are more pastel than autumn.
Good advertisement
The colors in photo match my living room decor
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2022
Fast shipping! Great product! Will definitely order from here again
Date of experience: May 2, 2022
Arrived on time. It is a beautiful rug! Very happy!
Style of rug and price
I liked the style, color and price!
Date of experience: November 16, 2021
Good prices, large selection and quick ordering, in stock.
Date of experience: October 28, 2021
I get all my rugs here, have done for some time now
It has become my go-to, as a pet owner I replace rugs yearly, if not more! So the prices make that possible.
I thought it would work by my kitchen sink but it was too long, but I'll try something else.
Date of experience: April 7, 2022
Easy to order and shipped quickly., very satisfied
Color and size and price
Date of experience: October 27, 2021
Came on time, great quality. I love all the options and fun unique products
Date of experience: October 25, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good quality. Looked just like the picture. Very pleased!
Matches what I wanted.
Date of experience: October 4, 2021
Hi Julia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Multi Flourishing Medallion Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My rug came at a reasonable time. I love the quality, color, and price of it.
It had the style of rug I wanted, had good reviews, and it was a reasonable price
Date of experience: October 1, 2021
Hi Rachel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So Easy, I loved it, and your sales are amazing! Quality products for a fraction of the cost!
The Sale for sure!
Redecorating my Living Room
Date of experience: August 6, 2021
Hi Tristan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: July 17, 2021
My rug was beautiful. Nice and heavy. Love the pattern.
I have bought products from rugs usa before
The pattern was beautiful
Date of experience: August 7, 2021
Hi Keondra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was easy, rug came within the week and looked very similar to all pictures on website
Date of experience: February 4, 2022
Very good and fast, I love all my rugs, been buying them this last year
My daughter in law gave we web site
It was perfect for the space that I needed
Date of experience: August 5, 2021
Hi Maryann,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good experience, lots of options to choose from. Products are cost effective.
Bc I needed rugs
Date of experience: August 6, 2021
Hi Ryan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new White Soft Solid Shag Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: July 17, 2021
Very user friendly website, rug was just as pictured.
Good variety and good prices
Date of experience: August 5, 2021
Hi Gena,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your Dining Room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was easy to navigate the website and my product shipped quickly!
I’ve used this site before and loved it.
I needed a new rug for my classroom and this one is perfect.
Date of experience: August 5, 2021
Hi Sierra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very soft rug, it was just as pictured! Perfect for my nursery!
Great reviews, and customer photo reviews!
Date of experience: January 31, 2022
Great quality rug. 100% satisfied…. Will buy from them again!
Great products
It’s what I wanted.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Hi MK,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Helpful while ordering. Delivered on time. Product is great. Very happy!
Has difficulty finding the product that I was looking for and saw just what I wanted on your site.
Color was just right
Date of experience: August 9, 2021
Hi Gaye,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! The Chindi Ivory Braided Area Rug is one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great was very satisfied. Delivered when said. Fast delivery. Rug is good quality.
Had best prices and selection
Date of experience: August 9, 2021
Hi Wanda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Really liked the rugs that came. Shipping was super fast and prompt!
Date of experience: December 15, 2021
Beautiful rug - super soft and awesome quality
Loved it
Date of experience: December 16, 2021
I love it. It's pretty, looked like the image, shipping was easy.
Price and quality
Color and size
Date of experience: December 14, 2021
Excellent, fast and easy to get, great quality, I will order again!
Date of experience: December 16, 2021
The service and delivery were great. It came on time as stated.
You had the item I most wanted.
For color and wearability.
Date of experience: December 14, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Rumor,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support