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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Ordering was easy and the rugs were delivered promptly
Recommended by a friend
Design and price
Date of experience: May 3, 2022
Very reasonably priced, fast delivery, great service. Highly recommended
Date of experience: November 17, 2021
Quick shipping and great price for the quality. Would order from them again.
Easy shopping with lots of cheap options at the specific size we needed.
We have a big bedroom that has COLD cement floors. Filling it with a 9x13 shag rug has been amazing- my husband and cat are both obsessed with house soft it is
Date of experience: November 17, 2021
Easy to search for size rugs that I want and great prices :)
Because the prices are great!
Date of experience: November 18, 2021
First rug from here and I`m very excited about it makes the space
Washable rugs
A washable rug
Date of experience: April 8, 2022
Rugs, Inc delivered my order much sooner than I expected. Communication was timely and accurate.
My daughter referred them to me.
I needed a washab; e rug for my bedroom.
Date of experience: October 26, 2021
Quick delivery, great quality! Super happy with all of my purchases so far.
Several rugs and a rug pad
Date of experience: October 14, 2021
Unbelievable quick delivery for such a heavy item... 2 days fedex
The extra long size of the carpet runner
Date of experience: October 13, 2021
Hi Lawerence,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience and that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Awesome rugs. Absolutely beautiful. Had a hard time choosing.
Bought 1 earlier this year and loved it!
Date of experience: October 11, 2021
Hi Jillian,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Did not get discount shown on spin feature. Yes, just got the response.
Previous orders
Date of experience: October 3, 2021
Hi Joan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so sorry to hear about the issue you had with your promo code. Please be on the lookout for a message from me so we can take care of this for you.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy and fast delivery. I thought it would be softer
Prices were reasonable
Color and size
Date of experience: March 20, 2022
Chose my carpet- had a question- answered immediately
I thought I would give you a try
Looked like it would look good in my kitchen
Date of experience: March 20, 2022
I love my new rug and it was delivered quickly! Very nice quality
Date of experience: October 3, 2021
Hi Tara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a great shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Exactly what is pictured! Absolutely love my new lamps!
Date of experience: September 26, 2021
Hi Whitney,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new 21-Inch Scarlett Gold Wired Iron Table Lamps!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug arrived promptly. It was delivered to my door undamaged.
Through tv add
Used in bedroom
Date of experience: August 12, 2021
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website works. Product reviews are helpful. Received the rug and it is beautiful. Looks durable.
Looking for a washable rug from a vendor other than ruggable.com.
Date of experience: February 7, 2022
Fast shipping, product was exactly what I expected.
Cheaper than same product sold at target.
Date of experience: August 11, 2021
Hi MaryEllen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Gold Knitted Round Pouf is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very happy with both shopping and customer service.
Good selection, good prices
Date of experience: August 10, 2021
Hi Rebecca,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Thank you! Smooth transaction and I'm excited to receive my product!
Date of experience: August 10, 2021
Hi Christine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Thank you! Smooth transaction and I'm excited to receive my product!
Date of experience: July 20, 2021
Great rugs…. Makes my room look so homey and inviting!
Colors and style.
Date of experience: August 9, 2021
HI James,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rugs for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great price. Quick service. Fairly good product - satisfied
Color and design
Date of experience: August 10, 2021
Hi Bill,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new 24-inch Cloaked Concrete Column Table Lamps!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Even after a couple of weeks the rug still bows. Thought that over time it would lay flat.
Had good experiences in the past.
The colors.
Date of experience: August 9, 2021
Hi Wendy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
You can see tips on how to remove folds and creases from your rug on our FAQ page, here: https://help.rugsusa.com/hc/en-us/articles/360061748013-Removing-bunching-creasing-and-folded-corners.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy ordering fast delivery quality products and great value
The wide selection
Right colors and size in stock
Date of experience: February 6, 2022
Our rug arrived ahead of schedule and they are very easy to work with
We wanted to return our rug, the process was clear and easy. In the end though we decided to keep the rug
Date of experience: February 6, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support