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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Excellent although delivery took longer than expected
Nice and good selection of rugs
Date of experience: February 4, 2022
Photo and price suited my needs for new home
Promo was helpful too
Inventory was what I was looking for
Color, size
Date of experience: December 17, 2021
Inventory was what I was looking for
Date of experience: November 26, 2021
Great selection, easy ordering and the rug was here in no time!
Price and selection
Needed and outdoor rug
Date of experience: December 16, 2021
Loved that I could download my room and see how the rugs would look! Nice touch!
Price and selection
Date of experience: November 26, 2021
Love my rugs! And overall buying experience. Shipping was fast!
Date of experience: December 16, 2021
No issues. Rapid delivery and product looks great!
Date of experience: August 11, 2021
Love Rugs USA! Easy transaction and fast delivery. Quality product at excellent price!
Date of experience: November 18, 2021
Date of experience: October 28, 2021
Beautiful rug. Arrived quickly. Satisfied with my purchase.
Price and design.
Price and design and size.
Date of experience: May 4, 2022
Their follow up throughout the shopping and delivery was good
There was a sale on an item I wanted and I noticed some other good deals
The unique design went with the theme for my bedroom.
Date of experience: August 10, 2021
Hi Naranda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to use site. Great selections and pricing. Good customer service.
Found option good for my location
Compliments my decor.
Date of experience: April 10, 2022
Large sections and great quality rugs. Very easy to shop.
Date of experience: October 12, 2021
Hi Dinusha,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rugs always arrive quickly and are absolutely beautiful
I tried to quickly cancel a rug. They were very helpful and told me it was taken care of, it was still sent, but that's ok
Beautiful rugs
Date of experience: October 13, 2021
Hi Jessica,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Satisfaction regarding the selection, designs, pricing and fast delivery.
Saw an advertisement on TV. Have gone shopping several places and did not find the design and/or the size we were looking for until Rugs USA.
To match the decor of the room
Date of experience: September 27, 2021
Hi Rita,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The affirm process was confusing but eventually worked out. I love my rug!
I liked the rug and for the affirm option though it did not work
Date of experience: September 28, 2021
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Excellent selection of rugs, good sales. Easy ordering process, responsive customer service
Responded promptly to my email.
Value and variety
Exactly what I was looking for
Date of experience: March 8, 2022
Great. Colors were just as pictured. Little more orange than I thought but it was 14'
Style and price
Date of experience: March 10, 2022
Very pleased with my purchase. Thank you also for the prompt delivery
Date of experience: August 16, 2021
Hi Kathleen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Silver Abstract Canvas Area Rug was a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy, no surprises. Rug came pretty quickly. Quality is great.
Large and super pretty for the price
Date of experience: August 14, 2021
Hi Liz,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I really love that it's so easy to order and find a specific pattern or color!
Ordered from them before
Good quality, beautiful patterns, great prices!
Date of experience: August 14, 2021
Hi Katherine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordered from them before
Date of experience: July 24, 2021
Love all the choices. I will be ordering again soon
A friend suggested trying Rugs USA. So glad I did
Date of experience: August 14, 2021
Hi Robert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love all the choices. I will be ordering again soon
A friend suggested trying Rugs USA. So glad I did
Date of experience: July 22, 2021
Very easy shopping experience. And the rugs are amazing. We love them
We found what we where looking for after several searches.
They looked great. Even better in person
Date of experience: August 14, 2021
Hi Michael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We found what we where looking for after several searches.
Date of experience: July 25, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi David,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support