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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
Great selection! Website is well organized and love free shipping.
Needed a rug and you were having a sale
Date of experience: August 31, 2021
Arrived quickly and looks amazing in my space.
Will purchase additional rugs for other rooms.
IG accounts
Shipping, cost
Date of experience: February 21, 2022
All went smoothly as usual. The carpets are both great.
Because I have had a good relationship up till now
Date of experience: August 14, 2022
Shipped fast and the rug was beautiful! Perfect fit for my living room.
Date of experience: August 31, 2021
Hi Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very smooth process, excellent product. Would buy again.
It has the size I needed and excellent choices
Based on my style and size
Date of experience: February 22, 2022
Very easy to order.
Great selection.
Rug arrived well wrapped.
Date of experience: February 19, 2022
Out rug was delivered quickly and we love the look!
Viewed on Instagram
Reasonably priced and loved the choices
Date of experience: February 21, 2022
The rug is a perfect kitchen runner, great quality and exactly as pictured.
Easy online shopping & variety of rugs available.
Style and size
Date of experience: February 21, 2022
Bought from you before. Very pleased with rug and ordering process
Bought from you before
Date of experience: February 20, 2022
This was a quick and easy shopping experience with no stress.
Loved the natural light jute look and it had good reviews.
Date of experience: February 21, 2022
From ordering online to the delivery, everything was easy and quick.
The rugs are beautiful and elegant. Makes any room look like it was professionally done.
Date of experience: August 29, 2021
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Lots to choose from and selection is more than you could imagine.
Date of experience: August 28, 2021
Hi Davina,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I was so excited to order this rug and it's great, the shipping just took an incredibly long time
Date of experience: February 20, 2022
Great UI/UX on your website! Checkout form is fantastic
Pricing and easy to use website
Date of experience: August 28, 2021
Hi Cody,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! The Beige Cartouche Medallion Washable Area Rug is a great choice! It's quickly becoming our bestselling washable rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
After placing order I would have liked status updates
Found the rug I wanted
Date of experience: February 18, 2022
Seriously fast delivery I literally cannot believe
All the options and styles — found something that fit exactly what I was looking for
Stylish but not trendy— felt classic
Date of experience: September 1, 2021
Hi Hannah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Beige Vintage Autumn Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was very easy to navigate the site and finish purchasing
Date of experience: December 21, 2021
Great experience. Rug looked exactly as described.
Interior designers choice
Date of experience: May 11, 2022
Great price. Curly corners still.
Website easy to search.
Because I liked it?
Date of experience: May 9, 2022
Plenty of choices, easy to navigate site, great customer service and prices.
Done business for quite some time now and have never regretted any of my orders
Needed an indoor/outdoor rug, really liked this particular one!
Date of experience: November 23, 2021
It was great. Such pretty color and easy to clean material.
Date of experience: March 30, 2022
East to select from the many options available and quick delivery
Cost, quality of product, and quick delivery time
Love the style
Date of experience: March 30, 2022
There were multiple rugs in my price range and desired style from which to choose.
Great selection
Date of experience: October 6, 2021
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a quick and easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support