RushMyPassport

I would recommend to avoid this company. I paid them almost $700 to process my passport renewal on an expedited basis and sent them my original passport, completed passport renewal application and other required documents. Three days later I received a call from a stranger in a town 200 miles away, informing me that RushMyPassport had delivered my original passport, unprocessed renewal application and other documents to him. He knew the materials were personally sensitive, so he called the phone number on my application and sent the materials to me. The next day, I received a call from RushMyPassport informing me that they had lost my passport and advising me to replace it. I informed them that they sent my materials to a stranger, who returned them to me.

RushMyPassport made two very significant errors: After receiving my materials, instead of processing the extension, they sent my passport and unprocessed application, including my Social Security Number and other personal identifiers, to a stranger in another city. The stranger's intervention and integrity were the only reasons that their errors did not result in devastating personal consequences to me.

I raised these issues with the business, but they refuse to take any responsibility or even acknowledge the errors. Their internal processes are clearly not capable of handling sensitive personal identification information. Use them at your own risk.

I had an emergency trip and tried them out of desperation. Paid $409 for expedited passport in 7-9 days. The payment was cleared immediately, but no service was received. I couldn't even submit my online app. It was trying to load up for a day and a half. I had to spend an hour to get a person on the customer service, and still didn't get help. They said the website was malfunctioning. So I requested a refund. It's still processing. And I will have to use emergency government service to get my passport quick. Wasted so much time with them! If I would bother with them, I would make it ready in 3 weeks in courthouse for $35 fee photo included!

They charge you the same amount as the US Department of State to do absolutely nothing! Just doubles the cost of your passport, they provide no service and have no customer service available.

They simply file the paperwork you provide. Take twenty minutes to figure out what you need to do so the State Department can send you the passport. If your trip to within two weeks, call the State Dept and get an appointment. Your money should be spent on getting your passport. Do not send these guys your money. I missed my trip. Three separate calls with in excess of three hours of holding time. Still no answers as to the delay. The last call ended with the CSR putting me on hold, then disconnecting the call.

This company received all of my documents, claimed they didn't receive a document for my wife, provided no path to solve the problem, and refuses to respond to half a dozen emails & service tickets or ANY of the 10+ calls with 30+ minute wait times. I can never reach an agent and I can't get my wife's passport renewed in time for my company's big international trip we were supposed to take together.

Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. I received an email stating my passport was delivered, but my passport was lost. I was left with no tracking number for my passport delivery, no customer support or chat available to resolve my issue. You claim to have services available 6 days/week. This is simply not true. There is no one available to give support, and when you do get someone, they are not trained to assist, they simply pass you off to a supervisor that is supposed to call you back within 24-48 hours - and they never call. I will not recommend your services to anyone. I had an awful experience with your company. You should all be ashamed of the high prices you charge and the lack of service you provide. I would've been better off doing the forms myself. This service is a joke.