SafeLinkWireless

I had been using their free cell phone service since 2013, and in early 2020 the second non smartphone that they had sent me broke, so at first they claimed I wasn't eligible to get a new phone, and then they said it could just be the battery that needs to be replaced. At first they said they weren't going to even send me a battery so I had to order one and then I had to return it because after they claimed they would now send me a replacement phone of the same model, and told me I wasn't eligible for a smartphone, then they mailed me a brand new decent smartphone.

Well after having this smartphone for a year and a half, it broke and was totally dead, and I asked them if the Safelink customer service could please send me a replacement for it, and I said I don't care if it's the same model or even just a basic cell phone because it's very important to have a cell phone for emergencies, both the customer service agent and then the supervisor I asked to speak to both claimed I'm not eligible to get another phone, they are full of garbage and I said I am still eligible for the same reasons I have been for years using their service.

On 10th and long beach in front of Superior market there are two stands one is safelink and the other assurance. On Sat 1/30/21 around 10am an employee of safelink was being super rude to the employee of assurance. My nephew was the first to notice the safelink talking smack to the assurance we went in the store not thinking any of it but we come out side and the safelink is telling us that the assurance person is selling people information to dont get a phone from her to go to safelink. We dont need a phone but then she started being racist toward the employee of assurance and telling people all sort of things about the employee of assurance. I get competion is competion but to do it the was she was WAS NOT OK! The employee of ensurance didn't even said anything to the safelink girl that kept being rude. After hearing racist slurs we final got out of our car ask the assurance person if she needed help as the safelink employee continue yelling and saying things to the assurance employee. All the assurance employee said was I am going to call my supervisor. We told the other employee of safelink that was there that his coworker was harrassing the employee of assurance he did try calling her or said anything to her. We stood there for sometime to make sure things didn't escápate. But over all racist and being rude the way she was was not at all ok.

I must use Safelink wireless services because it is thru a state program. I do not understand the reason states spend so much taxpayers monies on such horrible companies like SL. I transferred my service from an old phone to a new phone about 12 days ago to be able to connect it to my glucose meter and the entire technical dept has been incapable to transfer my service for the last 10-12 days. I have called 19 times; the phone service works for a few hours, then it says "not registered on network." I am extremely frustrated with this company and its call centers abroad. They hire people with no technical knowledge, insolent and I feel safe speculating these telephone people sabotage the service after speaking to customers. As I write here, I have been on hold for 1hr 17min; then 2 hrs 33 min: and now for 35 min. The telephone agent gave me her ID *******, another one ID *******. The first ID refused to solve the issue, thes second transferred me. Next, I spoke to a supervisor by the name of Desidarious, all equally incompetent and inept. The last rep said he was transferring my call to a "higher" technical dept after he said he was in "corporate office" just to place me on the queue for another 45 min to speak with another genius that hung up on me again. I have a recording of the entire conversation yet there is no way to submit any feedback. Stay away from this company! Additionally, my original service was unlimited calls, unlimited text, 25GB data and 5GB hotspot. When they move the service they changed my plan to 1000 limited text and calls and reduced all the rest of the plan and they are to inept to even reinstated it.

Originally the safe link i had was through tracfone and they would recertify it on a yearly basis by an email or text for a full year. Although i had my service with them for 6 years and the service was supposed to be active through may of 2022, my phone was disconnected on Oct 1st, i called and were told that need to re-certify. I did that after 10 days had to call back so they connect the service and finally after 7 hours talking to so many people finally the service was on and i was assured that it'll expire Oct 2022, but Nov. 1st, they disconnected it and another 4-5 hours to get it activated, it was fine until 12/01, these people don't realize with new banking regulations most of the banks do a 2 step verifications and send a code to customer's phone number on file.and without having an active phone with the number that they have on file you are shut. Back to recertification, i called on Dec 3rd, when i noticed the phone was disconnected again and now i was told national verifier cancelled my active service and i had to start all over with the recertification application online and waiting 10 days and after calling national verifier and introducing myself, they said you were approved 2 years ago why did they told you that you need to call us? I believe this is done so people give up and cancel their services, after all there are tons of illegal aliens that have priorities over US citizens. I checked and there are companies like TELLO they give you unlimited call, text starting at $7.50 a month, if you pay $30 payments for 4 months. I have spent good 10 hours on the phone talking to these people who some i don't understand and i hear baby crying in the background or 5 times so far, i heard roosters singing. All these so called reps are all in one room in somewhere in Bermuda triangles answering these calls and transfer the phone calls to one another as it's a big company., when i got safe-link i had already over 1800 paid minutes on my phone that tracfone wiped it out as well. The customer service if it can be called customer service is weak and useless. These guys don't understand a word you are saying, so you might as well talk to a wall. And as long as plandemic continues this is going to get worse than ever.

Customer service doesn't know what to do with our issues and disconnected the calls. So frustrated!