Sailrite

Received my order in a very timely manner. I was looking on line for instructions on the construction of a french mattress style cushion, for a banquette my Husband built for our kitchen. Loved the look, but had no clue how to start. That is when I came across the Sailrite site. I am so glad I did. They show exactly, with step by step directions, how to make these lovely cushions, including a genius way to make stuffing them so much easier. Thank you Sailrite! I feel confident I can do this, and they will look great. Ready to open package up, and get started this weekend.

Ordered an item only for it to arrive two weeks late. I refused and sent back the item unopened in New condition. Despite this I was Not provided a refund. I paid to ship the item back and Sailrite refused to refund my money in full for the item I bought that arrived late. This is disgusting. I wrote sailrite about why I received a partial refund for a New unopened returned item. Sailrite never replied to me nor provided an explanation for why they stole my money. This to me is unprofessional and criminal. I will Never buy from Sailrite ever again. I will make additional reviews providing a factual documented account of my experience and I will inform others about my experience too. I work in the motion picture industry and I will also be sure to inform my professional colleagues about Sailrite's disgusting criminal business practices. Please refer to the visual document for reference and proof of this transaction.

We have been purchasing from Sailrite for several years, spending a considerable amount of money on sewing machines, tools, fabrics, notions, etc. Apparently, Sailrite's ego grew too much and too fast, forgetting that customer service is key to their success.

Today, we placed an order #******* and contacted Sailrite within approximately 10 minutes, expressing our need to either cancel the order and make a new one or add to our existing order to avoid double shipping charges. Sailrite refused to do so. When asked why they could not void our credit card charge and cancel the order as they did so many times previously when we needed to increase an order, they repeatedly said, 'No, we will not do it.' Being a manufacturer ourselves and dealing with customers and credit card charges every day, we are offended and perplexed by Sailrite's conduct and attitude toward existing customers.

Surely, we will never purchase from Sailrite again. Sailrite should remember that it is not the only game in town and that customer loyalty is as important as ever for sustaining and growing a business.

A sewing customer came to needing the zippers in her UTV soft top replace. I accidentally got the wrong thing. It cost me postage twice. Then between my ordering the first time and returning the products, some jerk stole my credit card information. This outfit issued me a gift certificate for the money I spent no including the postage both ways instead of giving me my money back. So, if you order anything from this business make absolutely sure that you are getting the right thing as you will most likely not get your money back and you surely will not be compensated for your postage to & from them. I definitely would not recommend this business to anyone.

I ordered some Press-N-Snap replacement parts (a very small order) in August 2022. I used the Sailrite website and received an order confirmation. Several days later, I sent a follow-up email and asked where my order was. I received one email from Sailrite, but never heard anything back about the status of the order. Several months later, I emailed Sailrite again and asked where my order was. This time they did some research and said since it was past 120 days, they could not send me a replacement order. This was particularly upsetting, since I HAD contacted them during the 120 days, but never heard anything back. This was just a small, first-time order, but the way it was handled was extremely unprofessional. There is no way I will ever do business with this company again.

Was about to order fabric from Sailrite but decided to give them a call in advance to make sure my fabric was sent rolled and not folded. I needed to order 2 yards and they assured me that anything over a yard would be rolled. Well, I received my fabric folded in a 12x14 plastic envelope. Reached out to customer service to replace the fabric and their solution was to refund the shipping cost and for me to work out the folds on my own with a wet cloth and iron. I even sent pictures on what I was using the material for and why it was important it not be creased. Not the product I intended to get. They should honor their word by replacing it shipped rolled as I was told in the first place.