SailriteReviews 433

Ordered an item only for it to arrive two weeks late. I refused and sent back the item unopened in New condition. Despite this I was Not provided a refund. I paid to ship the item back and Sailrite refused to refund my money in full for the item I bought that arrived late. This is disgusting. I wrote sailrite about why I received a partial refund for a New unopened returned item. Sailrite never replied to me nor provided an explanation for why they stole my money. This to me is unprofessional and criminal. I will Never buy from Sailrite ever again. I will make additional reviews providing a factual documented account of my experience and I will inform others about my experience too. I work in the motion picture industry and I will also be sure to inform my professional colleagues about Sailrite's disgusting criminal business practices. Please refer to the visual document for reference and proof of this transaction.

We have been purchasing from Sailrite for several years, spending a considerable amount of money on sewing machines, tools, fabrics, notions, etc. Apparently, Sailrite's ego grew too much and too fast, forgetting that customer service is key to their success.

Today, we placed an order #******* and contacted Sailrite within approximately 10 minutes, expressing our need to either cancel the order and make a new one or add to our existing order to avoid double shipping charges. Sailrite refused to do so. When asked why they could not void our credit card charge and cancel the order as they did so many times previously when we needed to increase an order, they repeatedly said, 'No, we will not do it.' Being a manufacturer ourselves and dealing with customers and credit card charges every day, we are offended and perplexed by Sailrite's conduct and attitude toward existing customers.

Surely, we will never purchase from Sailrite again. Sailrite should remember that it is not the only game in town and that customer loyalty is as important as ever for sustaining and growing a business.

I wish I could say good things about our LZ1 but I can't.
We have owned it for 4 years and have spent 3timrs as much have time fighting with it as sewing with it. I've sewen for over 55 years and this is the most frustrating machine I have ever used hands down. Sailrite support is of little help.they tell you to take a few pictures and then tell you to watch their videos. Iv watched them multiple times making over 100 separate adjustments over the years and nothing gets better. Iv even put the needle on backwards twice and it sews about as well that way.
This review if from a person that really wants and needs this machine to work as we are on a sailboat and constantly have things to repair...I just dread getting this thing out anymore as I know it's going to ruin my day and stress our marriage.
Trying to sell it off a boat is not an easy task either...I'd about have to give it away and eat the 1500.00 because I'd be honest about how crappy it sews.
Sailrite should do the right thing and replace this lemon at their hipping expense.because if others are not having these issues then there defintly something wrong with this one.
I sure do wish I had bought a different walking foot brand.
Sailrite has great how too videos and other products.but I'd stear clear of their sewing machines. Sailrite cloned a Thompson machine and I wish I had one of those old machines instead.
It's gotten to the point that if we have sail repairs to make we wait till we can rent a hotel for a couple days just because we know we are going to be totally frustrated and we need the AC and abundant shower water AND access to a good bar and resturant to not kill each other fighting this dang thing.

A sewing customer came to needing the zippers in her UTV soft top replace. I accidentally got the wrong thing. It cost me postage twice. Then between my ordering the first time and returning the products, some jerk stole my credit card information. This outfit issued me a gift certificate for the money I spent no including the postage both ways instead of giving me my money back. So, if you order anything from this business make absolutely sure that you are getting the right thing as you will most likely not get your money back and you surely will not be compensated for your postage to & from them. I definitely would not recommend this business to anyone.

I ordered some Press-N-Snap replacement parts (a very small order) in August 2022. I used the Sailrite website and received an order confirmation. Several days later, I sent a follow-up email and asked where my order was. I received one email from Sailrite, but never heard anything back about the status of the order. Several months later, I emailed Sailrite again and asked where my order was. This time they did some research and said since it was past 120 days, they could not send me a replacement order. This was particularly upsetting, since I HAD contacted them during the 120 days, but never heard anything back. This was just a small, first-time order, but the way it was handled was extremely unprofessional. There is no way I will ever do business with this company again.

I've been sewing for sixty years, on top notch machines. I treated myself to a Sailrite for my dream of starting a commercial business. I can't say enough good things about her. Videos and customer service and all the other perks just add to the joy of ownership. Twenty-first century innovation + legacy craftsmanship. One of my sons hopes to some day buy a sailboat, learn to sail, and take on the Northwest passage. I'll loan it to him... but I'd have to come along.

The basting tape worked great sticking to the fabric, but when sewing the zipper in place, my needle kept getting gunked up with the glue. I would have to stop multiple times and clean my needle with a solvent.

I ordered a substantial amount of materials and an Ultrafeed LSZ-1 thinking that I would receive the materials in several weeks due to the supply chain issues. To my surprise, everything was delivered within one week of ordering! Great service and timely delivery!

I recently purchased an LSZ-1 Ultrafeed (premium package) sewing machine from Sailrite, and I LOVE it! I first learned about Sailrite when I needed to make a winter cover for my pontoon boat. They have FANTASTIC how to videos on everything from setting up the tools and equipment that they sell to making complex covers, shelters and reupholstering just about anything. All of their videos are well produced and they explain all the steps necessary for completion! They also sell top notch fabrics and supplies and explain how to use them. I think I am close to watching every video they have made, even for things I will never need, just to learn new techniques! I have plans to reupholster my pontoon seats in the coming years, as they start to wear out. The money I spent on the machine will easily pay for itself with that one project alone, so it was really a no-brainer for me!

I have been ordering supplies from Sailrite for my one-woman canvas shop since 2016. At first they were great. I have defended them to my bigger marine canvas buddies as the go-to place for small quantities, good prices and great customer service. Over the years they have changed for the worse in all three categories. Lately I have been most frustrated by the condition of materials which no longer arrive in boxes but in plastic sleeves. The plastic sleeves get scuffed on the ends, the fabric gets dirty and the cardboard tubes--if you're lucky enough to get them--get bent. Bent tubes put creases in fabric, especially Sunbrella and vinyl.

Most recently I ordered 3 yards of cushion underlining. It came folded and stuffed in a box! I needed it for a job that was on the table. I was waiting for it so that I could finish the job. But before I could use it I had to go over the wrinkles with a heat gun and tightly roll it myself and leave it overnight to try to get the creases out. I spent 20 minutes dealing with damages that wouldn't have existed if they had spent 20 seconds rolling it onto a tube. I lost an afternoon's work.

Sailrite is losing me as a customer. Their prices are going up and their product handling is becoming shabby. They don't seem to care about the end user like they used to.

I have bought a sewing machine from them (LSZ-1), a very nice hotknife that is outstanding, and the tempered glass cutting board for the hotknife. Sailrite has good prices, they ship very fast, and the products they carry are excellent. This is my go to place for the items they carry!

We are getting back to an old hobby/business again, not ready to buy a button machine just yet, your self made button kit did the job for us! Sailrite's been the best pricing & fastest all around on ordering and shipping so far! Thank you!

I purchased the 3/8 inch power drill hole cutter to put grommets into 11 curtains. I was pleasantly surprised how easy it cut through the material. I was able to do 10 curtains in the time it took me to do just 1 curtain using the standard hammer punch hole cutter tool.

I decided to purchase the Sailrite Fabricator Sewing Machine to enhance my handbag business Janeyandnell.com. I am extremely impressed with how easy it is to operate and the ability to sew through multiple layers of leather without question.

We ordered material, thread and needles to fix our patio furniture. The website is easy to navigate and our order came quickly and correct. Their how to videos really help.

Purchased many items for recovering boat seats. From sewing machine, to table, to many of the materials required for the task.

I received my order but was short one item. I received the plastic bag with the item was supposed to be in but nothing in the bag. Sailrite was quick to respond to my request for a replacement and there was no hassle getting the replacement item. All my other orders were received promptly and I am excited to start using their equipment.