Sam's Club

This is unconcerned of Department I have ever dealt. You buy your tires from from them but you can't get them on the phone to schedule an appointment for rotating your tires. But Sam's you need to hire someone that will be able to stay and answer your telephone if you want people to buy continue to buy tires from you all. This is poor business ethics I know I'm Not The Only One have complained about this problem are you just don't care some people don't live 5 minutes away and it's just stupid for you not to answer your phone I would never buy any ties from you all again and then when you call the 1-800 number to make a complaint you get a people who do not talk English and they just transfer you right back to the store this crap. Anyone having this problem please write a review. I wouldn't even giving y'all the one in this department I guess you have to put something but far as I'm concerned you a zero. I have been trying to call for 2 to 3 weeks and can't get an answer. That is containing the stores in Huntsville Alabama both stores you can't get an answer.

I am a former customer of Sam's I have always enjoyed shopping there I came into the Sam's location in Douglasville the pharmacist Mr. Chris refuse to fill my prescription's he stated he couldn't filled my script due to the way the order was written i've never heard of anything so bazaar this was my first time getting my prescription fill at Sam's I just recently gotten out of the hospital from having major surgery and didn't fill like driving across town to get it fill I felt I was being discriminated I am on a walker if the pharmacist had any discrepancies with the prescription he should have contact my doctor's office for Verification he taken it upon himself to refuse to fill my medication which is a delay in my care also the pharmacist assistance asked me what was I taking the medication for that's a HIPAA violation.this issue needs to be address so the next customer doesn't have to endure this. This was so disrespectful

I applied and recieved sams club master card, at first it was good the randomly with no notification by sycrony the would lower my limit and making me at my max limits sycrony also did this with my lowes card, and when they would lower the limits it would put me at my max limit or over the limit and double and triple it my credit scores every 3 to 6 month. Walmart stopped using syncrony because of this, i canceled there catds and anything thT had that bank tied to it. This is not a bank or credit card to deal with. Until sams club corrects this i will go else where

I am a Business customer
For the past 12 years I am using Sam's club at 2575 Gulf to Bay Blvd, Clearwater Fl *******
Today I have been Harassed and Mistreated at this club by couple of employees (Roan and Dough)
And when I asked to speak with a manager
Manager Scott came and instead of resolving the issue he makes it worth,
He laughed as if he don't care and when I explain that I have been Harassed and mistreated by his employees, the employees started yelling at me and him in front of all the customers in the club (3 on one),
He wasn't able to take control over the situation
Never again

As a business owner in Ocala Florida I'm one of many with a business membership at sams club. My current membership is good until 2/19, or so I thought.
It has come to my attention that they are changing memberships. It will be either a basic or a plus. To have the plus membership is now $100. A year versus $45.00 a year. If I want to upgrade now it's $30. More but then next year it's $100. As a result I can no longer shop at 7 AM.
If they want to change memberships, that's fine. I do not feel that it is right to change customers memberships before they come up for renewal. I sent an email to the corporate office - there response. They sent me back the renewal information and said if I wish to cancel I can call an 800 number! Really! Are you kidding me? I responded and explained they never addressed my questions, I'm not stupid I know what the memberships are.
As far as I'm concerned it's more indication of sams club greediness. They've attempted countless times to get me to upgrade. I have no need for an upgraded membership. Maybe others feel the same way so now they want to force it on customers. No one forces me into anything.
Personally I wish Costco would come to Ocala Florida and give sams cluba run for their money.
If anyone agrees with me send corporate an email let them know how customers feel about this change and the way they are going about it.

The app messed up our pickup location and we called the other location to let them know that we would be there and to not look for us yet and they were understanding, yet they still proceeded to walk back and forth in the parking lot looking for us, EVEN THOUGH WE SAID WE WEREN'T THERE YET. And then they cancelled our order because they were frustrated and "fed up" because of their own idiotic mistake. Like girl just stay inside if we have specified that we are not their yet, you just literally wasted your own time and OURS. Also experienced such rude customer service over the phone and in person, very unprofessional.

As big as a company as Sam's Club is WHY in the HELL are the customer service ppl in the PHILIPPINES? They know NOTHING! If you ask for someone in the USA they "cant do that" WTF?! Im trying to get my account fixed and they don't have the common sense on what to do that!

I wish I could give this a 0 star rating. I have been a Sam's Club member for many years now & up until now have been mostly happy with my membership. I will not renew my membership. I have to pay for a membership this is not a free service to me. I live too far from the closest Sam's to go often, so I buy enough to last a month. Today I went & was told I could only buy 1 per item. This is not acceptable to me. I am not a hoarder & I feel I am being punished because of others bad behavior. Another thing that concerns me is that they are discontinuing items that I buy regularly, so this is another reason I won't be renewing my membership. My daughter & many of my friends are very happy with their Costco membership. My friend took me to Costco & I was able to find the items that Sam's has discontinued plus they had many items I was interested in trying. I also found that Costco employees are much nicer than the Sam's Club employees. A lot of the Sam's employees have a "I don't care" attitude. Looking forward to saying goodbye to Sam's!

Hi, I just got to work and I am absolutely furious. For the past year or so, a small black honda fit with a handicap license plate drives down Jonesboro Rd in Mcdonough, Ga at a high rate of speed. He has cut me off several times before but today he cut me off and brake checked me for no reason. I had to slam on my brakes and go into the right lane to avoid hitting him. The car that I went behind was scared also as they were half way into the ditch by the time I got behind them. When we came to a red light he had stopped with no car in front of him at a red light and started cursing at me. When he did that a motorcycle went around him and stopped in front of him.When the light turned green he passed the motorcycle so close I thought he was trying to hit him. While he was cursing at me, that's when I recognized who it was. He works in the Auto department at Sams in Mcdonough. He's a short latino guy with a salt and pepper beard. He drives a black honda fit with a handicap license plate. He has issues. This happened around 7:30 am today. I thought Sams opens at 8am, this all happened less than 5 minutes from Sams on Jonesboro rd there is no reason for this other than he's a maniac. I certainly won't get my tires there any more.

I have a 6 room Hotel in a rural area. Have to drive 80 miles to get to my nearest Sam's. Very frustrating that they are always out of basics that I need.

I had placed a $200 curbside pick up. The actual pick up wasnt bad but the fruits I got Blackberries, Blueberries and grapes was bad in about a day. Also was charged for items I did not receive..

We received our glasses at Sams vision dept paid our copay
3 months later received a bill for more money
We questioned what these extra charges were

1 misalliance charge Which no one knows what it was ( I guess they must have had lunch that day on us)
2 special eye markers for the lens

This was not not 1st time purchasing glasses from Sam's; but is was our last!

Asked for our billed to reviewed but 3 months later still waiting.
Had to pay the bill or be turned out to collections

Or they may need lunch again and charge us again

I will tell everyone I know never go there
I will tell any customer I see about to buy glasses
Beware
ONCE YOU PAY YOU WILL BE BILLED FOR WHAT THEY WANT EVEN THOUGH YOU ALREADY PAID
THEY MIGHT BE HUNGRY AND WANT LUNCH

VERY DISAPPOINTING

The location in Wilmington, NC is starting to be a bit RIDICULOUS, a few weeks ago I called and the answering machine prompts you to mash the button for the department you want & then a person finally comes on and says that the meat department does'nt have a phone, and today I call and try to get the bakery & no one ansewers and then an associate puts me on holds for 13 minutes before she comes back and tells me to hold on AGAIN and hangs up the phone on me. In this length of time she could have walked to the bakery and had someone come to the phone. When I called back after about a number of rings the manager Shawn picks up and says he had just come in. THIS IS RIDICULOUS SERVICE & makes no kind of since. ONE ANGRY CUSTOMER!

Worst customer service I've ever had. U literally get no where with these people no matter how many times u call u will get different answers from different people it's soo bad.

The drivers for sams club wont set up furniture they will try to drop it off and leave it... ordered from macys, drivers set it up, made sure everything worked... as usual sams/Walmart falls short

I would give it ZERO stars if this site would let me!

I pull up to a gas pump that had no markings of being out of order after waiting in line for a long time only to find the printer was out of order! Of course the kiosk at the pumps has no way of giving a duplicate receipt; I've been through that before. You have to go inside the main store and wait through the customer service line for a ridiculous amount of time for them to print a receipt. I have to have a receipt for my company vehicle fuel purchases or I will not get reimbursed. So, I spot an open pump on the far outside and get back in my truck to pull around there before someone else takes the pump. No sooner to I do this than the attendant shuts the pump off because of my maneuver. CLEAR ABUSE OF POWER! What a joke! So, rather than walking over and asking me not to do that again, he yells from his little booth, "My door is open; come on over if you have a problem!"ARE YOU KIDDING ME! This is not some school yard game! I yelled back at him, "Y'all can't fix the printer on that pump over there?""Nope", he said. I wanted to kick that little millennial age punk into next Tuesday! But, I just left and bought gas somewhere else.

Every week I spend a lot of money Sams because our family owns a business and they have a lot of food and supplies we need. I went over to cafe to get their Member Marks hot dogs because none were in fridge and they sell them in boxes at cafe. When I asked if I could get a box of hot dog they didn't even speak to me. You could tell they were annoyed and didn't want to do it. They were mumbling under their mask but would not acknowledge me. One lady walked off and that's when I decided ok I don't need them that bad. I told two associates and they just said ‘ok'. It was 9:00 am and they weren't open yet but they just didn't say anything. If it's such a hardship to get something for a customer when it was quite easy to do so maybe they just don't like working there. It's not the first time this has happened in the cafe. I'm going to work real hard to find another supplier. If you need need proof of purchase why don't you go to Sams and ask them to look at camera at 9am Friday October 11 2021

I had a fraudulent purchase FOR AN IPAD on my samsclub.com account and called Sams Customer Service to have the order cancelled. Not only could they not cancel my order they didn't offer to help whatsoever. I was told to get my money back from my bank. Well my bank wasn't hacked, it was Sams. Why should my bank be responsible for your crappy policies. Also, they didn't care my account was hacked just told me to change my password. I think it's ridiculous that they were not able to cancel an order a WEEK BEFORE IT WAS DELIVERED! There's even a "Cancel this Order" button on the website but it DOES ABSOLUTELY NOTHING! I work in IT Networking and I know how easy an order is to cancel, they just choose not to care! My account is up for renewal and I can promise you I won't be renewing. So just so everyone knows, samsclub.com has been compromised and your account is not safe!