Sam's Club

I would give this two stars BUT I had a Plus membership. I used the delivery service UNTIL every order I made came with damaged products, so I used the in store pick-up, until my orders were shorted. I never utilized the extraneous departments. So I decided to downgrade my membership. I felt as if I was a criminal trying to downgrade. I had to talk to two different departments who questioned WHY I wanted this, then I was put on hold for over 10 mins, I then I was asked for all my information AGAIN. That is when I said, forget it SAMS IS NOT WORTH THE EFFORT. Its pretty pathetic that they put their customers through such a hassel, especially when its not your business why I want to do anything, In case you forgot its called customer service, not customer blame and interrogation. So instead of having another membership they lost one.

Online I ordered the last BBQ gazebo. I was coming from out of town so I called ahead to ensure that it was not the display model since it was the last one they had in stock. I wanted to know that I could just drive my truck and not bring the trailer. 3 phone calls of 8 minutes each of unanswered ringing. The fourth time I got a person who rudely said how busy they were. I asked if it was in a box or would it be the store model? 33 minutes later of being on hold, I called back again. The customer service person stated it was in a box since it was too early in the season to sell the floor model and there was no way they would. I arrived to pick up the gazebo. I was told it was the floor model because it was all that was left. I had to come back the next day with a trailer. Rudest most awful customer service! Besides ignoring the phone she then left me on hold and never actually checked to ensure that it wasn't the floor model and that I didn't have to bring a trailer. She assumed and found it humorous to leave a customer on hold until they called back yet again. This was the Portage, Michigan store.

I ordered a generator on Wednesday, August 28th, 2019 for Hurricane Dorian. The website said there were 3 in stock so I hurried up and ordered one. I got my email stating I could pick it up Saturday, August 31,2019 from 10am-11am. I wake up that morning and see the "Order cancellation" email.

I call the store to talk to a manager and the employee told me the manager was helping get water from a truck that just pulled up and she asked if she could help me instead. I nicely explain the situation and she says she was so sorry but they sold out of generators Thursday, August 29,2019. I explained that my problem with that is that I never received an email stating that they had sold out on Thursday or Friday. She said hold on and she'd try to get the manager again.

I wait about 5 minutes and a manager named Shawn gets on the phone so as I'm trying to explain what's happening, he just continuously talks over me or tries to talk louder than me.

Needless to say, it's a few days until the hurricane hits and and I've called every place imaginable with a generator and they are all sold out.

In January Sam's Club run a special from their web site Buy a membership for $45 and get $45 back' on your first purchase. I paid for the membership on line and my wife and I took the receipt to a Sam's Club to get our member cards. At the club they told us that Sam's Club was not running that kind of deal and that it must have been another entity (like Groupon) that had that deal. Since we already paid and were at the store, we got our cards. Here 2 months later and making the required purchases, we never got the $45 back. Called Sam's customer service and they were no help and indicated that we were stupid and that we did not do the procedure correctly. Well, we must be stupid because Sam's Club did a similar thing years ago where we joined and was suppose to get $10 e-card, never got that either. Than Sam's sent a survey and I slammed them on how ignorant it was for a huge company to cheat $10 out of a person. Only then the local Sam's Club manager email the refund. Should have never tried Sam's Club again. My advice go to BJs or Costco, they have better quality and better prices and they don't scam money from you.

Medford, NY Sam's club is a disgrace. I spent $700 in one shop on groceries first of all.the members mark breaded chicken tenders was the first problem my daughter said they tasted like bad fish. Then my entire bag of oranges rotted in less than 3 days. The croissants i bought molded. Almost every item in the store is $10.00 or more - THIS IS NOT A BARGAIN! WE ALSO PAY A MEMBERSHIP FEE TO KEEP PRICES DOWN BUT THEY CONTINUE TO SKY ROCKET and the GAS saving 2 cents per gallon is no bargain either you can get gas cheaper at the indian reservation

Publix stopped carrying great loin lamb chops. They went to an inferior product at 14.49/lb, I found GORGEOUS LOIN LAMB chops for 8.48/lb, We also paid 19.99/lb for filet mignon at Harris Teeter which was OK. We NOW can buy it for 14.98/lb. We also use Emergence C a vitamin c product daily. We saved 14.97 for a pack of 3 boxes over what we would have paid for those same boxes at other stores... It wasn't crowded... the lines were not awful and the people waiting on us were VERY nice... I just wish they carried Dunkin Donuts beans in a bigger container and offered free shipping on items their sister store WALMART carries... Still, I think on meat alone we will score big and as we get ready to retire every dollar counts. And if we aren't happy 364 days from now they will refund our membership for the year... as well as accepting returns if we try a product and use one we can return it for a refund... You have to change your thinking a bit but that is one of the things keeping me young at heart!

Why pay an annual fee to shop at this store only to have to wait in line outside even in the rain for hours?

The idiots at the Evergreen Park club will only let so many people in at a time, and you have to stand in a line that stretches around the building for hours to get in.

This pandemic has clogged the brains of this company. Simply let customers make an appointment even if they can only shop there one day a week. But standing in line for hours, even in the rain is the dumbest thing I've ever seen.

I will be looking into other outlets because, paying an annual fee just to stand in line for hours is just completely doltish to me.

If Sam's can not do any better than that, simply close the store until after the pandemic is over. Because in business, you never inconvenience people that are spending money.

Customers are wearing mask for their safety, so why put people through this dumb idea? We are people, not cattle. I will never go there again as long as this practice continues. And if all of the customers would simply walk away and let the store stay empty, Sam's Club would get the message!

Boycott Sam's Club until they get a better system in place. This is the twenty first century, we are suppose to be smarter than this. We the customers have the money that Sam's Club wants. Don't let them do this to you and you stand in long lines and take it!

Take control of your dollars and find other places that want your business. The prices at Sam's Club are not that good for this type of treatment and inconvenience.

Since the local Sam's Club was closed we have no choice but to order online and pay the much higher membership price to have items delivered 3 hours round-trip away! This has been a horrible and disappointing experience and I will not, under any circumstance renew Sam's again.
I have accolades with our local Costco, but they do not carry many items I purchase at Sam's Club.
Well. It has been a total nightmare trying to accomplish online shopping. Most of what is needed is only in the store or not even available. I can agree with the low, low ratings with the other reviews. Many people in our area really patronized our local Sam's and it was always busy. Rumor had it that they did not like the grocery competition with the Walmarts in our area. First of all, Sam's is hardly a grocery-like store overall! They sure left many, many people in a lurch who actually really patronized this Sam's Club in AZ. We feel like we are being punished no matter how much we want to patronize Sam's. Most of the items online are not available for delivery or not available at all.
Costco does not even come close to not having items. Their establishment is Always Well-stocked overall. Accolades to Costco for running their show so well. I will not even begin to consider renewing my Sam's membership when it expires. They are not treating their long-time customers in a good way. WHAT A SHAME. It has become so Stressful to even log on to their site anymore.

You don't deserve ANY stars! I was STUPID enough to buy a membership at the beginning of COVID-19. I bought it, so I could order supply's online, as my Dr. thought I had COVID-19. I NEVER received my card, even though I was promised during the first 13 calls I made. Then I have up on that, and called to get my money back, as the closest SAMSis over an hour away, and ANY COMPANY WHO WOULD USE A CRISIS TO STEAL FROM PEOPLE IS NO PLACE I WOULD SHOP ANYWAY! I have every call, including the one on December 28th, when I was PROMISED my money would be back in my bank by January 4th. They are LIARS AND THIEVES! I WIL NEVER SHOP AT EVEN A WALMART AGAIN. I PLAN TO SUE!

I got there 10 min early because I have regular membership I couldn't go in so I was going to stand over out the way and wait when the guy at the door said I can't wait there I pay a membership every year too since when are u not allowed to wait 10 min

I went to Sam's yesterday and purchased 2 sets of wooden floor panels. Went back when I got off from work today I went to grab 8 more. Which was a part of the promotion. Upon leaving out the door on the second trip. I noticed that the price that was on the tag wasn't honored. So when I went to customer service. I talked to the employees who also confirmed that the prices were wrong. They handed the situation over to a woman name Kathy. I'm not sure if she was the manager or what. But she was determined to insinuate that I was a liar about what I paid the original time. And not that the price was completely wrong. I had just got off from work and wasn't in the mood to debate and argue with some that knows remotely nothing about how customer service works. Not only did she hurry up and snatch the wrong original tag. But she was quick to tell me what I paid for the first ones. And didn't honor what the price was today. Its a measly 16 bucks. That don't make or break me. But I will be buying the rest of my flooring this weekend from Home depot and Lowes. Because she was really rude. And really doesn't like her job obviously. She believes shes in the business of being right. And that's not how customer service works

No one in the store, but Sam's Club does not want my money because i am not allowed in until 10:00.
I can spend my money else where. Canceled my membership and received my refund.

On December 12th, I went in to the Chesapeake location to purchase gift cards to ensure our employees had a christmas. I was already told by Walmart that I could only get $200.00 in one day. Food Lion had to purchase on-line. I called the Virginia Beach Sams Club 6 times before I got a hold of a very rude lady who told me I could only get $1000.00 in a day. Well I need 134 gift cards and had no idea what to do. I drove from North Carolina and went to the Chesapeake location instead. There I encounter Mary-Lynn and her team of professional ladies...Cedaja and Javonda, They explained to me that yes that $1000.00 was correct. Mary went to speak to the store manager and gave the green light for me to be able to get our entire company a $50.00 gift card. These ladies stood there and made sure that this process was done and done correctly. It took a little bit and they were very attentive. After we were finished, I thanked them and Ms. Mary came out from behind the counter and escorted me to my vehicle with a completed 134 $50.00 gift card. These gift cards were just given to our staff members today at our Christmas party. Thank you.

I ordered AND PAID FOR 4 Aquafina water packs at $5.68 a pack. I was charged $11.36 TWICE on 2 separate line items(CORRECT) and then $16 in shipping. I received 2 packs and Sam's has refused to send me the other two packs of Aquafina because they are stating I only got charged for 2. LIES! I am not paying $11.36 for a 32-pack of AQUAFINA WATER! SEE RECEIPT BELOW. 2 Aquafinas, plus 2 MORE Aquafinas, PLUS SHIPPING!