Sam's Club

Place an order for a television that could have been purchased from any number of different retailers. There was no price advantage by ordering from Sam's Club. Chose Sam's Club because the delivery date was expected to be four days after purchase. However, the initial ship date was not until two days after purchase. I should have known. At this point, the shipment has been delayed twice and now FedEx has "Updated Delivery Pending."

If you cannot pick it up locally, I'd suggest avoiding Sam's Club.

The Optical Center sneaks a $25 "1-year Allstate Eyeglass Insurance Policy" onto the customer's bill without the customer's knowledge or approval. It's part of their "package". They will refund it when asked, but it should have never happened in the first place.
Also, the Optical Center requires that customers fill out a long, intrusive Health History Form. What does this have to do with buying a pair of eyeglasses? My examining eye-doctor didn't even look at my completed form. I fear that they are just harvesting the information for marketing purposes.
Finally, the Optical Center is not transparent with their prices. They list the cost of frames, but they don't mention that the right lens will cost $87 and the left lens will cost another $87. The final charge is a complete surprise. I expected more openness from Sam's Club.

I went in and they previously talked me into a plus membership at the pharmacy, this time they filled it with a brand 4 times higher than the rx said it'd be online, they said it automatically uses more expensive one... wow. I had them change it but the female pharmacist at the Manchester mo was rude and so was the old woman who was at register, I'm talking extremely rude, like she she could you repeat that you just rattled it off very quick about my phone number, wow.

Robyn worked for over 2 hrs on the phone with the Sam's Club credit card division, trying to straighten out our account. She is very patient and never gave up.
I however am not happy with the credit card company. I have spent less time buying a new car opposed to applying for a credit card.

Sofas seem good for the price, but delivery issues with furniture. Missing furniture, very slow deliveries taking months. Delivery guys who want to leave product outside instead of inside doorway, etc.

Firstly, allow me to mention that old fashioned customer service was on display today.
While visiting store #8202 in Savannah, Ga, Mrs. Katrina Smith provided attention to detail as it relates to customer service. Mrs. Smith ensured that all our questions were answered with courtesy and class. She even ensured that our needs were met while attending to the service desk, and assisting other customers.
Secondly, her knowledge of her occupation should not go unnoticed.
Her level of professionalism was on full display today.
Thirdly, Continue offering exemplary member services.
You may want to consider this location as a model/training location for First Class Customer Service.

Satisfied member services member.

I am quite spoiled by the free shipping thanks to my upgraded membership. I usually buy my normal household staples this way so I am not having to go to the store repeatedly. I am usually happy with the items I purchase and if not I return them to the store with no hassle. Shipping times can vary greatly depending on the item but they let you know if things are running late. I did have an incident in the beginning of the pandemic where my items were charged and never received, their shipping info said they were at Fed Ex but never got here. After 1 call they refunded me and apologized so I'm fine with that, that was the only time that happened. I have ordered mattresses, rugs, non perishable groceries

I bought items to be delivered. The tip said goes through a third party. I gave the driver cash and the driver confirmed they do not get 100% of the tip due to the third party.
I bought doritos and they expired a month later. Two months pass and I go into the store to see the same expiration, now a month expired, still on the floor. I told an employee who LEFT them there because a "third party vendor" stocked the 30 or so count of small bags of doritos in a box, not Sams Club.
The shipping prices vary wildly. I added a $13 box of chips and the shipping went from $6 to $12. So it was really $19 for the box of chips. Those waffle thins are the same way, no weight, larger box, $6 added to ship, while never in store. It would be one thing for them to list the shipping before you add to cart, they let you figure it out later.
Their prices on nuts and the quality of the pecans was great.
The gas is not top tier. Just gas.

April yapped on & on to the lady head of me, while slowly scanning her items. One topic was rock concerts like Foreigner & a group she couldn't remember so she stopped scanning to think. She's not getting paid to converse, I said it's nice to be friendly but she isn't paying attention to her job. I told April's supervisor to watch the security recording to see how many times April had to re-scan items. April wouldn't ring me up because I said she was inefficient. Anotherlady had to ring me up & she was so nervous. Maybe it's time for April to retire so she can talk all she wants & not hold up the long line like today.