Sam's Club

All 8 cans were replaced with dented cans at warehouse and box was resealed with blue tape prior to shipping it out to consumer. This is unacceptable and dishonest!

Very bad experience today and was treated like I'm not a customer. The store manager named "Johnny." He's upset because he was covering or helping out the tire & battery dept. Me and other customer were waiting for a while and finally got Johnny's attention to help us. I have to admit that I was so frustrated from the previous services because I was treated like I'm a non-customer. So, while Johnny's attending the other customer, I jumped in started telling him about the bad experiences that I've encountered from the past. But instead of saying sorry about the bad experienced, he was more worried and has an attitude because he's helping out the other dept (tire & battery). We went back and forth and finally told me 3x that if I'm not happy with the service, why are you keep coming back here then. Not only that, but he also even threatened me to kick out of the store. Finally, we broke out talking, then a young man that works from the back/tire & battery finally came in. I asked him about what I came there for (my tire needs to be changed). After the service, I told him about my previous experiences including with Johnny/Manager, and right from Gecko, he said "I apologize." That's all I was asking from the store employee to be treated like a customer. But the manager's name "Johnny", acted and treated me like I'm a non-member/customer. Please feel free to leave your experienced, good or bad from the Store-4852/Tire & Battery Dept. (Wesley Chapel/State Rd. 56).

0/5 if I could.
Terrible refund experience. We ordered a TV from Sam's online and were expecting it to get delivered in the window provided. We waited and it never came and we never received any notification, no email, no call, no text. I checked the tracking number provided and got told that it was returned even though the status in the Sam's app/website still says on its way (16 days later).
We called the (888) number and were told an egift card would be issued in 24-48 hours, we received an email summarizing the 40-min discussion with the agent/supervisor.
Three days later, nothing. We called again, same run around. We waited nothing.
That happened 2 more times.
I just called today and I still have not received a refund nor the product and am still getting the run around.
I am writing this as I am staring at a 39min ongoing call, the last 10 mins on hold waiting on a supervisor while listening to the message "The system cannot give you a wait time as no agents are online."

Seriously Sam's! Get it together.

A shout out to both Martin and Thomas working in the Tire and Battery department of the Shenandoah branch of Sam's Club. These quietly efficient gentlemen are an asset to Sam's Club, polite, courteous and professional in dealing with customers, I am happy to commend them for their service.

I used to work here and got fired for calling in for 3 days, my manager told me he didn't care about my needs outside of work and told me he was "running a business" he isn't even head manager... so I have no idea what business he is running. This is in Minnesota in maple grove. I know he picks and chooses his favorite it is said by all the employees. Ryan needs to be fired or moved to a different position. How can I communicate with my manager if he can't understand my needs outside of work and tell me he doesn't care WHEN I applied he said he would be flexible... which is a lie... I've never been fired from a job this quick either. Ryan picks who he wants to protect, a employee said this as they were in the same room hearing this conversation. How can that be fair? As management at this sams club is poor, why did I lose my job when HE lets other employees walk around, and Facetime their friends when helping customers? Is this how we help customers? I'll be reporting him to HR as this is a frequent problem with him.