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Sam's Club

How would you rate Sam's Club?
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California
1 review
1 helpful vote
Follow Rory A.
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Order never received. Finally re-ordered through Amazon. Refund never received from Sam's Club. I am now out $137.00.

Date of experience: April 15, 2019
Ohio
1 review
0 helpful votes
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Just TO HIGH
November 20, 2022

I just renewed my membership for $110 so disappointed thing so high won't be buying alot of things from there anymore only GAS.

Date of experience: November 20, 2022
Arizona
1 review
0 helpful votes
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Scan & Go scam!
April 29, 2023

I do NOT understand how if you use the scan & go app you get a better price than SELF CHECK OUT! I spend just as much time going thru self check out as if I used scan and go!

Date of experience: April 29, 2023
Illinois
1 review
0 helpful votes
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Sams Plus membership says free shipping, IT IS NOT! DON'T BE FOOLED. THE SAMS CASH IS NOW ONLY FOR IN STORE ITEMS.
DON'T WASTE YOUR MONEY ON THE PLUS MEMBERSHIP.

Date of experience: June 17, 2023
Texas
2 reviews
3 helpful votes
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Not a bad site
May 7, 2013

Not a bad site. I got a camera deal that was considerably less than the camera stores.
$599 for a nikon plus the lenses.

Date of experience: May 7, 2013
Missouri
13 reviews
13 helpful votes
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SHOP ONLINE
October 30, 2017

I have certain products I buy from Sam's Club. I live too far to drive, so I order them online. Great service, great prices!

Date of experience: October 30, 2017
Minnesota
1 review
2 helpful votes
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Do not buy from them Online
September 16, 2023

They have double charged me for a $3,650 purchase! They claim to not have a record of the first payment

Date of experience: September 16, 2023
Colorado
1 review
0 helpful votes
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Love Sam's
July 12, 2023

Things are cheaper and changing at Sam's. Costco is always super busy and lines are long. Employees at Costco are usually rude as well

Date of experience: July 11, 2023
Iowa
3 reviews
5 helpful votes
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I hate the card!
August 17, 2018

I don't like the card. You should't have to have a special card to shop here! This is why I go to Walmart.

Date of experience: August 17, 2018
Michigan
1 review
0 helpful votes
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Went online to check out products at Sam's club. Created an account to save what I liked online, If it was possible, since most sites allow you to do that. Wasn't a member but my family member was and I was going to the store with them. After done looking went on with my day until o got an email saying I got a temporary 24 hrs card. I was like that's really nice I'll go check things out without my family member so I didn't have to wait for them to go shop. Get there and I only bought 1 thing (a new tv) and I saw the price online and above the product on the display, so I didn't even thing anything of the price. I get home and check the receipt and was charged a 10% fee of $49.60 dollars. I called and they said cause it was a temporary card I got got charged 10%. I checked the email nothing stated anything about the 10% upcharge and the girl at the register didn't say anything either. Now they are saying I can return the tv but not the the 10% charge refunded. Livid due to the employee or the email not stating this charge. And they won't refund. I could of waited until my family member was off work. I only went cause I was like wow that's cool I got a temporary card. That was nice to check it out!
Talked to manager and she was like you should of know it s stated and I looked at the email nothing is stated and the employee never said anything of any upcharge at the register. The manager had me call the online store, "cause they can help me this this issue" then the online store told me to call the actual store". They have me going back and forth with no answers like it's a game. Poor customer service!
I checked the email and the site multiple times and nothing is stated about this 10% upcharge. This place is a sneaky scam that has nothing stated for they're reasoning to upcharge me legally.

+1
Date of experience: April 13, 2022

Overview

Sam's Club has a rating of 1.4 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sam's Club most frequently mention customer service, credit card and membership fee. Sam's Club ranks 120th among Grocery Delivery sites.

service
263
value
239
shipping
167
returns
164
quality
201
This company does not typically respond to reviews
+127