Sam's Club

My name is Spencer Hicks and a regular over at the Sam's Club West in Knoxville, Tennessee. I wanted to say that I truly appreciate your door greeter Paul. He has such a wonderful hospitality and is very friendly. You can tell by talking to him that he is a kind hearted person and I think he is an awesome pick for a door greeter. I don't get the same type of treatment at any other local store even Walmart. I have even came in before upset inside about because the world is changing and how others act towards others sometimes myself, sometimes others yet his positive vibes and energy is so great that talking to him for a minute or simply his greeting makes my day better and that is something that can't be said about most people including myself at times. I am proud to go to the Sam's Club because it has a lot more positive vibes than Costco because of Paul yes but also others including Judy in the food court. Who is also wonderful, very positive and helps make my day better just to see her. (My favorite pizza maker) I wanted to personally say Thank You to both Paul and Judy yet I also want to say Thank You to Sam's Club for having theses wonderful people working there and actually caring about who you hire so I would assume that you have a great management system as well. I truly appreciate that. I wish I lived closer to Sam's because the Costco, I live near West Knoxville/Farragut is just not the same atmosphere, don't have the same vibe and don't have theses wonderful people who I truly appreciate and I am a member of both. Have a blessed day to all at Sam's Club, West Knoxville.

-Spencer

Sam's Club
8435 Walbrook Dr.
Knoxville, TN.
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I was looking at a large ticket item there was minimum savings to purchase at Sams Club. I reviewed Sam's clubs site and realized that the membership was $45. I was not a member and questioned the value? However Sams website marketed their credit card through First Synchrony bank and advertised $45 credit if you make a purchase immediately online. I purchased the membership went to buy the product on-line clicked on the credit card offer which processed my application and approved mE for A $1000 credit limit the site had me click continue shopping at which time brought me back to my purchase with no credit card information. I called twice nothing they could do, I spent 2 and half hours of my time shopping and nothing they could do. I canceled my membership and the credit card did not purchase the item from Sam Club.
NOTE THAT 6 MONTHS PRIOR TO THIS INCIDENT THE SAME EXACT THING HAPPENED WITH an online PURCHASE FROM WALMART, IT WAS ALSO THROUGH SYCHRONY BANK
WILL NEVER APPLY FOR ANY CARDS AT SYNCHRONY BANK

Order two items never received1 of them talked 3 different people and never got it We'll never shop there again

My husband and I purchased the 12x10' Cedar Gazebo from Sam's Club South County in St. Louis, Missouri and agreed to have the company they contract out to pick it up and assemble it for us.

Unfortunately, the contract company was too busy to install ours and continued to push the install date out, so we decided to hire our own contractors to install.

I called Sam's and told the lady we would be there that night to pick up and she confirmed that it was in the back for us ready to go.

When we got there we found out that they sold ours to another customer, oversold their inventory and had 0 on hand/0 in transit/0 in district and DC.

The manager, Lauren told us that they didn't have any in stock upon walking up. Unfortunately for her, Clyde, another manager, just told us they still had one but was on hold for another customer. They refused to allow us to take that one and work back with their district support partners to find another one to replace the other.

They also told us that OUR installers could disassemble their floor model and take that one. Obviously not thinking about the incredible liability Sam's Club would open themselves up to for people who are not employed/contracted by Sam's club to be in there disassembling a large unit DURING shopping hours.

We left with our money back and no gazebo. Completely and utterly beyond mad.

I called customer service three times. I was hung up on / "disconnected" twice after being on hold for over 20 minutes each time waiting to speak to someone.

My husband and I are both retail multi unit leaders and have a combined experience of over 25 years of leading teams in some of the largest brand organizations in the world. We could NOT believe what happened and how the leadership at this store chose to handle it. If these were my employees and I read this review I would be in there first thing Monday morning retraining on proper inventory count processes, conflict management, code of ethics and a refresher on how to simply do the right thing.

I called in a veterinary RX for my dog at Sam's Club pharmacy and was told that I just needed to bring it in when I picked up the medicine in a few days. A week later I called and they hadn't even placed the order. They said they needed me to bring the Rx in before they could placed the order, which was totally contrary to what I was told by the idiot I had initially spoken to. When I asked who the person was that had taken the order, they refused to tell me, when I asked to speak to the manager, the man on the phone would not let me speak to the manager. I kept on insisting he put the manager on and the man hung up the phone. I was beyond words as it was clear my valid complain was not taken serious, after all it was a Rx for a pet and not a human. DO NOT GIVE SAM'S CLUBS any pharmacy business. They have incompetent and insensitive people working for them and others may be misinformed and their pets may be the ultimate victim. The eye infection my dog had has now spread to my other two dogs. This was unnecessary and cruel when I could have brought in the Rx if I would have been told they needed it before they could placed the order. Also, I didn't need to unnecessary wait when I could have used other online companies rather then the local Sam's Club pharmacy in Fishkill, New York.

Pet owners, DO NOT GIVE THEM PHARMACY BUSINESS!

They've lost their zeal and embraced mediocrity. Nothing special and exciting any more. I was a member when Sam's first opened about 30 years ago. They offered products of high quality and some things you couldn't find anywhere else. Their garden plant and potting section was amazing and reasonable prices for wonderful and sometimes rare plants. The food choices were better, too. Now, you can't find many healthy food choices, only prepackaged junk food that causes diabetes and cancer. The cookies, chips, pies, cakes and snacks represent about 25% of the entire store, maybe more. Aisle after aisle of it. But, the only healthy choices are going to be the fresh fruits, vegetables and meats, of which are scarce, limited, and usually are not displayed well and are beat up. When I try to order online for deliivery, I see the delivery fee is 15% to 65% higher than other places. No one charges more than Sam's to deliver. When I order 5 items, they are shipped as 4 separate packages with separate tracking numbers. The 2 Air Wick Air Freshener Plug-in replacements I purchased arrived in a plain cardboard box with no labeling or packing information to tell what they were. It would be the same as if you took empty bottles off your shelf at home and put them in a plain box that you found. I could not tell which scents I was shipped, who they were from, and these were meant as gifts. I couldn't give these. Everything they do is half-heartedly done and doesn't meet the mark. It's sad to see them limping along like this and no one seems to care. I won't be renewing and will probably go to Costco after this. I've heard good things and certainly the food I see from my sister and other members is amazing. Sam's could be amazing again, if they tried or cared to be. They simply don't!