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Sam's Club

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Missouri
3 reviews
12 helpful votes
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SCAM CLUB
February 26, 2018

So my wife had a leak in her tire and I read about how Sams Club will fix your leak no matter if the tire purchase was through them or some other dealer.
So i sent my wife alone up there and low and behold the tire was unfixable and she would need a new one that would costs$180 a tire.
SAMS CLUB said the Tire was unfixable and would need to purchase a new one but didnt have the same one as her other but could get her a package deal on 4 BLAH BLAH BLAH
I told her to have them put her spare on and leave.
After that she went to Auto Tire up the road where i have taken my vehicles many times and guess what, 20 min later and $20 spent she drove home with a fixed tire And kept what would have been over $700 in our pocket!
AND GET THIS, later after leaving one of the workers had put a note in her car stating if she didnt have a husband that she should call him and left his number!
More worried about hooking up than actually doing a honest job!
AMAZING HOW PEOPLE CAN GO TO JAIL FOR STEALING BUT SAMS CLUB HAS BEEN DOING IT FOR?
Just my 2cents anyway

Date of experience: February 26, 2018
North Carolina
1 review
1 helpful vote
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No samples
August 16, 2022

There was no samples at the store I wish I can get this 0 star's it is so upseting I get hungry when i shop here

Date of experience: August 16, 2022
South Carolina
1 review
1 helpful vote
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GIFT CARD HACKED! BUYER BEWARE WHEN BUYING GIFT CARDS!

I purchased 10 gift cards on 12/1/21 to give to grand kids for Christmas/Bdays. The 9th card purchased was mailed to my grandson in mid August 2022. It was in its sealed envelope. When he attempted to use it, he found it had been "depleted" 3/15/22 with an Amazon purchase (when it was declined, he used the VanillaGift.com to check the history and balance). The card was in my safe from 12/1/22 and in its sealed envelope until mailed in mid August. HOW DOES THAT HAPPEN?

When I called Sam's Club, I was informed that I must resolve through Vanilla Visa. After contacting Vanilla Visa today, they have opened an inquiry and I was told that IF they can contest the 3/15/22 Amazon transaction and recover the $50, they will reimburse me. I am skeptical on completing more documents because I expect AMAZON to rebut the transaction challenge.

THIS IS UNACCEPTABLE! I have proof of the 12/1/21 purchase transaction to Sam's Club on my Sam's Master Card. This card was obviously compromised when I bought/activated it. I paid $625 for 10 gift cards and Sam's Club received the money and I hold Sam's Club as my point of contact to resolve the issue. SOMEONE in the security department needs to do a deep dive to investigate how this happens.

I have already spent too much time on seeking resolution. I have all the documentation to support the information above and will continue to blog my story to seek an apology and reimbursement.

Perhaps there are others that have experienced this that would support a Class Action? Let me know!

Date of experience: September 5, 2022
Florida
1 review
0 helpful votes
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Bad Gas at Sam's PUMP
September 6, 2022

My Car was running fine and after filling up Sam's Club@ Port St Lucie and US1Hwy, my car started missingfiring, idling rough, no power and flashing service light..

Date of experience: September 6, 2022
Washington
1 review
0 helpful votes
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https://www.samsclub.com/ members Plus free shipping is only for 10 times shipping... after that it is not free shipping.
It is totally scamming.

Date of experience: June 8, 2022
Colorado
2 reviews
18 helpful votes
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Sam's Club needs to take more responsibility for their store credit card (the Sam's Club Mastercard). The shenanigans and poor customer service regarding these cards are an open secret. We find ourselves having to call the Synchrony's customer service line several times each year, and earlier this week I was treated to a round of inappropriate condescension, gaslighting, and nonsensical answers. The more minor frustrations with their card include a website that's frequently down and/or login info that simply stops working. If you're not using autopay to make payments, you will find making online payments difficult. Also, just a heads up: they took over a month to set up autopay on our account, so be careful not to miss a payment while that's pending. These things can affect your rewards payout. And yes, most people suspect these shenanigans are on purpose. The bigger issue is their "security verifications." Expect your card to be randomly declined 1-2 times each year. The security checks are both arbitrary and useless. On one hand, you can spend hundreds of dollars while on vacation in another state with no issue, only to have them perform a security check for a really minor purchase (e.g. $30) at a grocery store you frequently visit. Customer Service isn't privy as to why these checks take place, and they can't explain why one of our cards will work just fine at the store, but the other spouse's is declined (and vice versa). This has happened several times over the years, and yet they missed major fraud flags when a card WAS compromised, not the least of which were transactions somehow transpiring in two different states at the same time. My favorite part of yesterday's phone call, though, was being told that customers should be thankful Synchrony and Sam's are extending credit to them. I wish I were joking. And yes, I nearly snorted out my coffee. Imagine putting Sam's Club and Synchrony on par with the microfinance programs that help low-income individuals in developing nations. And there you have it, folks. Excuse me while I have a seizure from the eye-rolling...

Date of experience: January 21, 2021
Indiana
2 reviews
0 helpful votes
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Order a few times a year.
November 22, 2017

Been a member over 25 years, I like shopping at Sam's because of the items I buy I make last a long time and the prices are lower then other stores,

Date of experience: November 20, 2017
Singapore
1 review
0 helpful votes
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I ordered something 3 years ago worth a total of 200 dollars and it hasnt arrived EAT $#*! all of you who work here have no lives

Date of experience: May 4, 2023
Texas
1 review
1 helpful vote
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It is with great disappointment that I feel compelled to share my experience with Sam's Club. As a paying member, I had anticipated a certain level of customer service and consideration, but my recent encounters have left me utterly disillusioned. One of the most fundamental expectations when patronizing any establishment, especially one that charges for membership, is the provision of basic necessities. Shockingly, [Store Name] fails to provide even the most essential amenity – water. In an era where hydration is paramount, the absence of a water fountain or accessible drinking water is an astonishing oversight. It's almost as if the store's management believes that our membership dues aren't worth the provision of such a basic and universally appreciated service. What's more concerning is their blatant disregard for their patrons' well-being. The absence of a water source becomes an even more critical issue when one considers the necessity of taking medications promptly. Are we to believe that the health and comfort of their customers take a backseat to their profit margins? It's hard not to be cynical when faced with such a glaring contradiction between their stated commitment to customer satisfaction and their actual practices. The most alarming aspect of my experience is the apparent strategy of attempting to force customers into purchasing their products. Not only are they charging for a membership, but they seem to continue to capitalize on the almost gone pandemic to exploit their customers further. It's disheartening to witness a business exploiting a global crisis to bolster their earnings, rather than genuinely supporting their community. This reveals a lack of ethical integrity and a misplaced focus on profit maximization. In a time when genuine concern for customer well-being should be a top priority, Sam's Club appears to have lost sight of the essence of customer service. The absence of basic amenities and the evident profit-driven mentality only highlight the disconcerting priorities of this establishment. As consumers, we should not stand for such blatant disregard for our health and comfort. I implore others to consider these factors before choosing to support a business that clearly values its bottom line over its customers.In conclusion, my experience with Sam's Club has regrettably been marked by disappointment and frustration. The lack of accessible water, the apparent exploitation of the pandemic, and the overall lack of consideration for customer well-being are indicative of an establishment that has lost touch with the principles of genuine customer service. It's high time that businesses are held accountable for their actions, and I urge prospective patrons to think twice before supporting such a place.

Date of experience: August 19, 2023
Arizona
1 review
0 helpful votes
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"Incompetent: not having or showing the necessary skills to do something successfully."

For years I've been going to Sam's club in CA, always had stocked items, never out and now for the last 9 years, Gilbert AZ. This particular store can never keep items in stock on a regular basis, even before the covid excuses started.

Frozen broccoli, frozen green beans, pine nuts, balsamic vinegar, Angus beef patties, frozen chicken breasts, Yoshida's Original Gourmet saute, (summer items like the recent 48 in. Fan) and the list goes on and on.

I have complained more than once directly to the manager AND to some dude in a three piece suit that was supposed to be "THE MAN TO TALK TO" a little over a year ago and still the same crap excuses for not having items stocked on the shelves, and I'm not talking just a week or two, I'm talking 4, 5, 6, weeks and sometimes several months, then it finally pops up.

I understand that they sometimes discontinue items but most of the items I posted above, if I drive 15 miles out of my way to another Sam's club, have the items I need in stock. Like the 48" fans. While Gilbert was out of them the Sam's in San Tan had and still has their shelves stocked with them, among many of the other items I need and use on a weekly basis.

So my question to the company heads of state is: WHY IN HELL have you not replaced the idiot in Gilbert with someone that can keep your shelves in Gilbert stocked. And now he has replaced the Angus beef patties with Angus beef, beacon and cheese patties but no regular ones to be found.

I HATE CHEESE ON MY BEEF!

WOULD YOU PLEASE REPLACE THE GILBERT MANAGER WITH SOMEONE THAT CAN KEEP YOUR SHELVES STOCKED WITH ITEMS WE USE REGULARLY?

Date of experience: August 14, 2022

Overview

Sam's Club has a rating of 1.4 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sam's Club most frequently mention customer service, credit card and membership fee. Sam's Club ranks 120th among Grocery Delivery sites.

service
263
value
239
shipping
167
returns
164
quality
201
This company does not typically respond to reviews
+127