What a great place to find perfumes that have been discontinued. The service is outstanding and the quality is excellent. I love that I can personalize the perfume bottle, cool very cool. Thank you Scent Masyers!
I requested American Eagle Real for women from the ScentMatchers' listing of discontinued perfumes. The first perfume they sent, had a terrible odor and gave me a headache. I reported this to the company and they requested a sample. I they sent them a sample of AE Real and recently received a replacement, it was the same as the first, no different. I told I am dissatisfied with their service and requested a refund. They stated they do not give refunds. DO NOT waste your money... terrible company, false advertising.
I was quite pleased with the reproduction of the Prince Matchabelli's Summer Shower fragrance which I fell in love with during the 1960s. The fragrance brings back so many memories. I can wholeheartedly recommend this company's services and appreciate its commitment to reproducing the "lost" fragrances of years gone by.
I purchased Diane Vonferstenberg's "Love Diane" and "Guilda" I purchased at Soft Surroundings.
I was very anxious to get them after reading all the great reviews. Finally they came but they are no where close to these fragrences. One smells like cheap vanilla and the other lilac something you'd get at a dollar store.
I never should have order both! I should have ordered 1 to see how it was or they should offer a sample size so saving me almost $200.00 that I'll throw in the garbage saving the sewers...
After the first cologne arrived, it did not smell like A&F "Woods". It was a little similar, but it had a smell reminiscent of a household cleaner. I sent in a sample of the original, and after nearly 2 months, I received the 2nd sample. It was overwhelming with a citrus scent-and reminded my wife and I of lemon pledge.
I had purchased a matching scent for Ocean Pacific's Op Blend a few years ago from this site and the match was close to perfect. I ordered the exact same scent a few months ago and it didn't smell ANYTHING like the original scent! I'm completely disappointed! Although the company tried a second time to recreate the scent, it was still nothing like the original and they WILL NOT refund your money! I would have rated it one star, but I gave two because of their weak effort to try an additional time. I will never order from this site again.
This seller went out of their way to do just what they claim and that is to satisfy. They tried to match a very old (1950's) Russian Leather mens cologne which they did not have a sample of. When it did not match, I read their list and asked if they instead, would send Faberge Aphrodisia, which they promptly prepared and sent. It is wonderful and I will definitely be purchasing from them again. Both for a refill on the Aphrodisia and for others on their list. Thanks!
Initially, I was hopeful that Scentmatchers could duplicate Aigner's Free Life for me. Was so excited when it arrived... but just ONE spritz was enough... it seemed to have missed the mark... it didn't bring to mind the scent I recalled.
Disappointed, I let the company know this was not the result I had hoped for.
Well, Scentmatchers stepped up, sending me a different yet lovely fragrance... AND followed up with another attempt at Free Life which was a VERY close facsimile to the scent I recalled from the 70s or 80s. Ultimately I was pleased with Scentmatchers product and approach to customer service. Thank you.
My mother has loved Katherine the Great by Prince Matchabelli ever since she first tried it. It's not been available for years and when I found some for her here and she tried it, she was totally delighted. It's wonderful. She says it's exactly the way she remembers.
Do not order from this site! The scent I ordered smelled absolutely nothing like the original! Plus it was extremely late & I didn't receive any emails that it was coming until the day before it showed up. Then I find out they don't do refunds & my scent actually came back so I didn't even need to buy this in the first place. What a scam! I'm out $50 & they're going to keep scamming people. DO NOT ORDER ANYTHING from this business!
Everything went as expected. Only complaint is after processing order, pop up to get a second bottle at half price. But this doesnt happen until you complete the order, making you process a second order to get the second bottle. I was going to get it but backed out after I saw that. Otherwise was a normal transaction.
I just got my order from Scentmasters today. The perfume I received smells NOTHING like the original, Ann Taylor's Destination, which has been discontinued. Like other reviewers posted for the perfumes they ordered, the one I received had a strong, sickening talcum powder smell. I wanted to believe that they could recreate my favorite scent, but this was not even close.
I couldn't give them a 5-star review because the fragrance that I ordered didn't smell like the original. Because of the company's sincere desire to please however, I gave them 4 stars due to their courtesy and effort. They sincerely want to please the customer.
They did NOT perfectly match a scent, and never responded to any of my several voicemail messages or subsequent emails. The lotion they used was cheap lotion too, not moisturizing at all. Stay away from this deceiptful, cheap company is my advice.
I have used scentmatchers twice now my first order I was a little worried with all the bad reviews but took a chance and I am so glad I did my favorite perfume was discontinued and they had it upon receiving my order I was hooked! My second order they forgot the second bottle I sent an email and got a response the same day, they were right there apologizing and sent it out immediately with no hesitation! There customer service was outstanding! I even asked for a change on my style of bottle and they were very happy to make the change with no hesitation I will be using scentmatcher again and again thank you for such a great company!
I placed my order almost 3 weeks ago now and still haven't received it. I have tried tracking the delivery with the tracking number they provided and USPS has no record of it. I have reached out to Scentmatchers by email multiple times, Facebook messenger, and have left 2 voicemails with no response. The customer service is awful! Unfortunately I have filed a complaint with the better business bureau. Please check them out through the BBB before ordering, I should have! I never would have ordered! Multiple complaints have been filed against them within the last month. They sure take your money and don't provide you with the product or customer service they promise and apparently pride themselves on! VERY DISAPPOINTED!
I ordered a reproduction of the original calvin from 1981 and received it promptly. However my initial impression of the product was too powdery and dissimilar from the original. I notified Scent Matchers and a full refund was given immediately without question and no need to send the product back, just keep it I was told.
A month later I retried the cologne and with several friend and family inputs, I changed my mind and decided to wear the cologne, while not exactly the same, it is still very close and got approval from all who have smelled me wearing the original calvin for the last 34 years!
I notified Scent Matchers of my changed decision and requested they recharge me for the cologne. I received a gracious email confirming my request and a discount offer for my next order.
I am very pleased with the product and the customer service.
Wesley Thompson, Charlotte, NC
I started with this company in 2o11 and have watched the development of this company. Thanks for my fragrances. Great scents, long lasting fragrances. Thanks to Adam who first replied to my request. Love and appreciate your the quality of your work. Quick reply to emails.
It is my favorite perfume and I could only find old bottles on EBay for $200+++! I ordered from Scentmakers and the bottles arrived broken, They replaced my order quickly and free! The perfume is wonderful and is longer lasting on my skin than the original. LOVE my perfume! I will be ordering again!
I ordered my first bottle and it came so fast. It arrived a week later. My daughter came by the day I got it and, I had her smell it. She said that it smelled like me; that is the smell she remembers as ME. :) THANK you SO MUCH, ScentMatchers! Perfect! I LOVE IT! <3
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members