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Scent Matchers

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New York
1 review
1 helpful vote
Follow Dana W.
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I wore a cologne (Gravel for Men) through the eighties and nineties which was a little hard to find and I never replaced my last bottle. Years later when I looked for it I found that the 1 person who had created and produced it had passed and it was no longer available. I found Scentmatchers and to my surprise I saw that they offered a copy of this cologne. With some trepidation I ordered thinking they couldn't really exactly match the scent. I was very surprised and pleased when my order arrived and they had totally nailed it. It was like being reunited with an old friend. I am very happy with this transaction.

Date of experience: October 25, 2015
Indiana
1 review
14 helpful votes
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I lost my mother 12 Years ago and at that time there was a lot of other things going on too. I only had a few items that belong to my mother after a house fire. A few pics of here Her flag from the funeral, And her favorite leather coat. Her coat smelled like the Perfume she always wore. Well there was a bad leek in our closet the coat was in and I was devastated! But My husband managed to find a guy to restore the coat. But there was one thing missing from the lining of this coat, My mother's Smell. You gave that back to me. The Memory of her and the comfort I felt about having her around in sprit. Thankyou.

Date of experience: July 15, 2017
North Dakota
2 reviews
2 helpful votes
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I ordered Prince Matchabelli's Golden Autumn as I was told they had great success at recreating it. I finally received it after 6 weeks, and it was NOTHING like the scent! It was so putrid and awful I threw it out! There is NO getting your money back, so they said they'd try again. Another 3 week wait, and I was told my shipment was delivered by Fedex, but there was NO package delivered! I contacted Fedex and they said the package was returned to sender because of improper packaging. So, how does Scentmatchers send me a delivery when they had it returned to them? You can't have a conversation with anyone as no one will call and there is no phone number! This company is NOT reliable and wish I had my $60 back! Lesson learned!

Date of experience: January 31, 2019
Maryland
1 review
0 helpful votes
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Pleased customer.
June 7, 2019

Perfume is one of my essentials, as all women know perfume can be our best accessory and it must be right. When I saw ScentMatchers advertisement and read the reviews I was very intrigued. I ordered a Jo Malone fragrance reproduction as it was one of my favorites, and ScentMatchers does not use alcohol so I was excited to have a long wearing more fragrant version of the original. I did receive the perfume, but it was not very strong nor longwearing. I reached out to them and they re-made the fragrance and shipped it via Fed-Ex. I am pleased with the end result. The only thing I would suggest to ScentMatcher is to be sure to send the customer's email that order has been received and is being made. This is where I had a problem with ScentMatcher in the beginning, but once they answered my emails things went much more smoothly. I look forward to ordering more fragrance from them.

Date of experience: June 5, 2019
Texas
1 review
2 helpful votes
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Not even close
February 15, 2019

The fragrance I was sent did not even remotely smell like the fragrance I expected. For the price charged I was expecting a better reproduction. I can't tell you how disappointed I was when I received it. A total waste of money.

Date of experience: February 13, 2019
Bliujus T.
Nebraska
1 review
0 helpful votes
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Wish I'd known
May 17, 2019

I love the scent I ordered but when I ordered it I got the spray bottle. It comes out in a stream instead of a spray. If I'd known that I'd have ordered a open bottle to apply on my own the desired amount.

Date of experience: May 15, 2019
Virginia
1 review
2 helpful votes
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My experience with Scentmatchers has been really excellent. When I furnished them with a sample of the original scent, Prince Matchabelli's Aviance Night Musk, they really nailed it! I thought I would have to give up on my favorite scent forever, but am so pleased that I decided to give Scentmatchers a try. I will be a customer for life!
E. Graham

Date of experience: March 4, 2016
California
1 review
10 helpful votes
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Smells like...
March 1, 2014

Smells like... FAILURE. Bought a 'scent', it was nothing similar to what i wanted. Not even close. It was worse than anything i have ever ever ever smelled. Made me sick even. So sad. If they couldn't replicate my discontinued perfume, they could have called to say so, not send me the garbage they sent.
So disappointing.

Date of experience: March 1, 2014
California
1 review
2 helpful votes
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FANTASTIC
October 2, 2016

My scent was perfect and it stays on with very little product used. I was nervous after reading so many bad product and company reviews but I must say this company is AAAAAA++++. I will definitely be reordering with this company soon in the bear future. Thank you ScentMatchets for your great communications and for allowing me to wear my favorite fragrance again!

Date of experience: October 1, 2016
South Carolina
1 review
0 helpful votes
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I was so pleasantly surprised when I received my perfume and it was perfect. I mean a truly perfect match I have a perfume I wore in my youth. It was a perfect memory retriever. In fact, I have it on right now. This company is awesome!

Date of experience: January 1, 2018
Florida
1 review
2 helpful votes
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DO NOT BUY FROM SCENTMATCHERS.
Total joke. I ordered two bottles of Gucci Envy for Men.
They sent something that smelled like women's perfume and not even close to Gucci for Men cologne.
It gets worse. Scentmatchers asked me to send them a sample of Gucci for Men cologne. I emailed them back asking them how they made the original "stuff" they sent me if they didn't have a sample of Gucci for Men cologne. What a joke! They didn't have an answer for me so I sent them a sample of the original Gucci for Men over two months ago and still I have nothing. Scentmatchers keep putting me off with delays. Failing to respond to emails promptly then telling me they will get back to me within two days and they never do. They responded twice telling me they will check with their "team". That is another joke as everyone knows Scentmatchers is a couple of people working out of their house. Google earth the address.
Do not order from Scentmatchers.

Date of experience: February 26, 2019
New Jersey
1 review
0 helpful votes
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Very good source
September 1, 2019

"My husband used Braggi some 40 years ago and I wanted to surprise him with it for his birthday. We compared your scent with the original and it was almost perfect. And thanks for the speedy service!"

Date of experience: September 1, 2019
Arkansas
3 reviews
3 helpful votes
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I ordered Frances Denney Hope cologne. The first scent to arrive wasn't close to my nose, so I contacted them. They were so nice, they asked me to send a small sample if I had it. I sent 5 or 6 drops out of my last bottle, they emailed me that it arrived and they were working on it, It arrived yesterday, it is as close as can be. I love it. They were in contact the whole time letting me know what was going on. I will definitely re order my scent. If you have a favorite no longer produced I recommend you give them a chance, they work wonders. Karen

Date of experience: November 21, 2017
Georgia
1 review
0 helpful votes
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I had the discontinued signature Donna Karan New York (black swan) recreated. Although, it wasn't an exact match, the Scentmatcher's scent captures the essence of the Donna Karan fragrance. The scent is deep masculinity with powerful feminine seduction! The reasons I fell in love the the original fragrance in the first place! Bravo! I will order again!

Scentmatchers will also add a special message to the perfume bottle. Check out the pic of my choice fragrance!

Date of experience: April 21, 2019
North Dakota
1 review
1 helpful vote
Follow Meredith S.
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I received my perfume today, and... the second attempt is absolutely amazing! The scent is even better than the original it has a slightly sweeter note that I had always wished the original scent had. I love it. They hit it out of the park. Outstanding personalized customer service.
I will recommend Scent Matchers to all my friends and family.

Date of experience: April 29, 2018
New York
1 review
1 helpful vote
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This is a business claiming to recreate your favorite fragrance. The fragrance business is very exact... perfumes and colognes are delicate. I went out on a limb, payed $70 and rec'd my shipment... its horrible... had an industrial smell, and regrettably NOTHING like my favorite fragrance, Hypnose Senses by L'ancome, which has been discontinued.
I want a refund. This is bogus!

Date of experience: March 4, 2019
Michigan
2 reviews
1 helpful vote
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I received this cologne as a birthday gift. What a disappointment! It was supposed to be Aramis Chromatics - That great scent I wore in the 70's. NOT EVEN CLOSE! It smells exactly like baby powder. Another reviewer also pointed this out. I picture the proprietors of this website with a big industrial drum of baby powder scented perfume and filling up bottles and mailing them out and chuckling all the way to the bank! Any positive reviews must be bogus! STAY AWAY - Keep your money!

Date of experience: September 13, 2012
Texas
1 review
3 helpful votes
Follow Gina M.
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I couldn't be happier. My favorite fragrance, Jo Malone, Vanilla Anise, was discontinued. I checked on Amazon to see if it was available on their site to purchase. A tiny bottle was over 400.00. Then i found Scent Matchers. In just one week, i had a beautiful personalized bottle of what smells exactly like my favorite perfume. I always layered the vanilla anise with jo malones orange blossom, which is a perfect mix and i received compliments everyday. Their product is amazing and their customer service is beyond what i could have ever imagined.

Thank you scent matchers. I completely recommend anyone use them. You will be completely thrilled you have your old favorite back!

I will be placing another order from them very soon.

Thanks Again!

Date of experience: June 11, 2017
Oklahoma
1 review
0 helpful votes
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Just awesome!
November 15, 2018

I was on several discontinued lists for a replacement bottle of Estee which I have worn for over 40 years as a signature fragrance. I found Scentmatchers and was thrilled when I saw Estee Pure Fragrance available. It smells just like the original and I love the personalized label on the bottle. I definitely will reorder from this company.

Date of experience: November 13, 2018
Florida
1 review
2 helpful votes
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Unsatisfied
February 1, 2019

The money has already been taken out of my account the day it was ordered. As if this day January 30,2019 I have not received my order and not a response from the company although i sent an email to the company yesterday
Either return my money or send the mdse I ordered

Date of experience: January 30, 2019

Overview

Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.

service
40
value
39
shipping
39
returns
21
quality
38
+38