I ordered a retro version of Hollister for my wife as a Christmas present and she adored it. I will definitely reorder in the near future.
Thank you for remaking my Beyond Paradise perfume the second time is a closer match to the original.
Scentmatchers has the most awesome customer service I've ever seen! I will definitely do service with them again!
I can't fairly rate them because I have not received my perfume yet. When I get it you can spam me again for a review.
Was confused at the beginning but decided to go ahead and order as i am having trouble finding Tova on the sights I visited previously
It was very easy to purchase my discontinued scent from ScentMatchers and check-out afterward, however, I am reserving judgment until I receive the scent to make sure it is the same as the original.
I ordered the reproduction of Ralph Lauren COOL and Escada SUNSET HEAT. I was very hopeful after reading the reviews that they could bring my two favorite scents back. The R. L. COOL smelled similar to the real thing but with a very alcohol-based after scent. The scent also didn't seem to stick on my clothes or skin at all. You would spray it, smell it for a second, then smell your wrist and nothing but alcohol scent. Very disappointing. The Escada SUNSET HEAT perfume smelled absolutely NOTHING like the real thing. Those of you who have worn SUNSET HEAT will agree it has a somewhat fruity fresh scent. This scent smelled very florally. I actually wondered if they sent me completely the wrong product in the SUNSET HEAT bottle. At least they gave me a $50 refund for each bottle and I didn't have to send them back and pay another $20 each for shipping... all in all I wasted $40 in shipping and handling and got two perfumes that probably aren't work $10 each. I've bought better smelling perfumes for my 10 year old sister at Five Below, if that tells you anything...
Easy, fast and accurate with Amazon pay.
Glad to see Scentmatchers has teamed
With this checkout method.
Smells just like the original camp beverly hills... thanks. Love it and have just placed repeat order
Ordered some perfume for my mother. As far as I can tell, it's never been shipped, but the money is gone from my account.
I absolutely love this fragrance and I am hoping that my purchase brings back these fond memories. The cost of the perfume is unbelievable
ScentMatchers did a very good job at reinventing this fragrance; the fragrance had a hint of the original blend of spices; I love what ScentMatchers have done to create this fragrance for me.
Ordered Maroc. The product they sent is NOTHING like it and their Return Policy is basically SCREW YOU. Businesses that don't stand by their products should be shut down.
DO NOT BUY FROM SCENTMATCHERS! I have been sparingly using the last bottle of my favorite fragrance because it is discontinued. When I saw the ad for Scentmatchers, and then saw the perfume listed on its list, I was so excited. Then... I received the package. Before I even opened it fully, I could smell that it was NOTHING like the scent I wanted. NOT EVEN CLOSE. It smelled like strong alcohol or something. So gross. I emailed the company asking them to check that I was mailed the correct product, because what I received is not even close to what I ordered. This is the response I received...
"Hello Sarah,
Greetings from Scentmatchers!
We are very sorry that our reproduction of Promesse by Cacharel fragrance did not live up to your expectations, our scent experts did their best. We strive to satisfy our customers and sometimes fail.
Unfortunately we do not offer refund or remake option as per our policy below:
We cannot re-use the fragrance for health and sanitary reasons, therefore we cannot accept returns for refund on our fragrances for any reason. Please understand that by ordering you will likely be able to get your favorite fragrance again, but if you are not happy a refund is not available.
Again we are very sorry for any disappointment we have caused.
Thank you for being our customer.
Pravin
scentmatchers.com
Brilliant Enterprises LLC"
They are complete SCAMMERS. Do NOT spend your money.
I only wear Tova original perfume.
It's been discontinued now for many years.
I stopped purchasing old bottles on the internet because every time I would spend the money I was taking a chance that the bottle had gone bad, being that the original has been discontinued now for many years.
I came across scentmatchers.com
I ordered a bottle of Tova original.
During the checkout process I was offered a second bottle at a discount price, so I took it.
I received the both bottles. The first bottle I used was very close to the original scen, I was very happy. The second bottle, wasn't so much.
I contacted customer service and Susan Johnson reponded. She did not quit until I was satisfied. She offered me a refund or to try another bottle of Tova original. I took her up on trying a new bottle and I'm so happy I did. She did not quit until I was satisfied. The best customer service experience ever.
So for all the Tova orignal lovers out there, take my word for it, give scentmatchers.com a chance you won't be disappointed.
And a special thank you to Susan Johnson.
Thanks to Scentmatchers! Wife loved the Organza Indecence, she said it was one of the best birthday presents ever.
Love the cologne. Glad someone can make it. Besides others tooBut should have s choice on the shipping method.
I missed the smell of Victorias Secret original so much. Not any more. They nailed it. It smells amazing!
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members