The scent I ordered didn't match my memory so they were very helpful in figuring out what to do to resolve the issue.
Ordered on 1/20, haven't gotten a notice of it even being shipped yet (as of 1/30). Money is out of the bank tho.
Love the scent but took a while to get here. Wish it would have been received in less time. But a good value.
Love their reproduction of Interlude perfume. They matched the perfume that I have been wearing for many years. Their customer service is great!
I turned them into BBB for false advertisement. Worst perfume ever. They lie, they don't smell like perfume you used to buy. Smells old and horrible.
I ordered So Cal by Hollister -- I don't know what I got but it didn't even smell remotely close. They did however process a refund.
I am so pleased with my order, smells like I remember when I wore it as a young woman in the 70s. Great shipping speed, great product!
I have ordered twice already. First time around, I put on the scent, wondering.
Got a compliment immediately and I was hooked,!
Very easy to navigate through the purchase process. So excited to find scents that I wore and loved back in the 80's!
I ordered KL and it smells exactly as I had remembered! Great customer service. Do yourself a favor and place an order!
Perfect match to my favorite Mary Kay "Intrigue" from the 60's/70's(?)... and it works perfectly with my chemistry just like the original!
"This company is the best. Quick service and the scent match is uncanny. Thank you for letting me wear my favorite fragrances."
The proces was very easy to order the fragrance. Thank you so much for offering Magnetism-which I have had a very hard time obtaining.
Ordered my loves lemon and added the lotion on my second order! I constantly recieve compliments when I wear it to work every day.
I thought my old perfume waa gone for good. Then you came along. Its just as i remember it. I will tell everyone. Thanks
I don't think my card should be charged until you ship the product.
What is the status of my order? How do I look that up?
Miss Dior Cherie. Not so good the first time, but after sending a sample, they did a great job. They tried until they got it right.
The personalized bottle is a special touch for added sentiment. The smell matched perfectly! Awesome.
I really missed my Cachet cologne and am so happy to have found a match here. It smells great and the bottle with my name on it is really nice.
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members