I can't say much since I haven't received the perfume. I wish they would have told me how long it takes.
The site is easy to navigate and they give you different options for payment. Can't wait for my scent to arrive!
This site made it simple to navigate and choose what I wanted to purchase. Then it was so easy to make my payment using PayPal.
I really just wanted to give a quick review but there is a 100 letter minimum. I liked the product. Wow still not 100 characters.
Is named after me... PAT INTHE HAT
It is fabulous... be aware that the name will rub off if you are not very careful
I placed an order for ready perfume and this is how it went. I found scent matchers on Google the reviews were very mixed but I really missed the perfume but I decided to order it anyway. The perfume took about a week and Half to arrive and was intact. The bottle was just as the site described and when I went to try it out I was not happy l. I didn't think the perfume smelled like the scent I ordered so immediately emailed the company. The replied back and apologized for the experience and asked me how the could handle it. I told them I just wanted my full refund and I would ship the perfume back at my own expense. I was very surprised when I recieved and email back saying that they would give me my refund it would be processed in about 3-5 days and I keep the perfume. I don't want the perfume nor will I wear it but I just thougt the way the handled it was 100% fantastic. I wish you the scent I ordered smell like ready perfume because I would have gladly done business with them. I would say to anyone who is looking to order from them just have a positive mind set. My perfume wasn't what I wnted but I was promised my full refund and that's just what there website said I somewhat feel bad for the company because I know they lost money.
They were able to create a very close match to my favorite discontinued perfume; Envy by Gucci. I'm very happy!
I have going on month #2 of my saga with Scentmatchers. At first I thought this was the answer to my discontinued fragrance prayers but it is actually a nightmare. Had I done my research I would have never chosen this company! After waiting several weeks for my order to ship and finally getting a tracking number; I was elated to soon expect my order but this elation was short lived. I checked the tracking number daily only to see that my package has never left Pontiac, MI. I sent several emails and after 2 weeks inquired about a refund only to be told that I can only receive a refund after I send the package back to scentmatchers. Humm. That would be difficult if I never receive it!?!? I was sent another email saying that they have contacted USPS and my package will be delivered but ground shipping takes 2-3 weeks.
So before I go postal and file fraud complaints with my bank, visa, BBB and the FTC; I decided to open an investigation with the USPS first. The conversation with them was nothing short of eye opening. Not only was I made aware that no other inquiries were made regarding my tracking number (essentially making them liars) but the whole premise for ground shipping is unbelievably false. In fact the woman said, "what is so combustible in 3.4 oz that they can't ship air? I just ordered Marc Jacobs perfume from Amazon and it was delivered to my house from across the country in 2 days!" It actually made me think well. Your right, all the fragrance companies ship fast, wth!
Since I am not ever going to receive my order or a refund, as I have tried to contact customer support over and over again with no resolution; I will let every avenue of consumer protection assist me in ensuring that this doesn't happen to someone else!
Very simple to navigate now i cant wait till i receive this. I sure hope it smells the same. I have been looking for this brand of perfume
Long short cut short, customer service willing and ready to make things right. Love my scent and love the fact they resolve any issues.
I made contact with Support staff prior to placing order and after. Each staff member was helpful and friendly.
I have been back a few times now never disappointed, I have had people ask me where I get my cologne, and I always refer them. I'll keep coming Back.
Ordered Baryshnikov, not close. The rep showed me the no return policy. I didn't find it on the website.
Wonderful Product, Great people. (I had some issue, reading some reviews. NONE with what I ordered/was delivered.) Thanks and Love towards ALL
I have been buying from scentmatchers for many years. They have a great product at a reasonable cost.
If the final product is as satisfying as the ordering experience, I'm ecstatic!
Such a great idea. Excited to receive my product!
This was a spot-on match... you guys are awesome! The scent is not made anymore and this was a perfect duplicate... thanks!
Very easy to navigate the website and I'm excited to see if my throwback scent sends me back to the 80's... ;)
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members