• Schwan's

Schwan's

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Overview

Schwan's has a rating of 1.8 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Schwan's most frequently mention customer service, ice cream, and delivery date problems. Schwan's ranks 203rd among Grocery sites.

  • Service
    48
  • Value
    46
  • Shipping
    31
  • Returns
    25
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
16
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How would you rate Schwan's?
Top Positive Review

“** Updated Review for Schwan's Home Delivery”

Matthew R.
2/27/22

One day after posting the original review, the company has finally resolved the issue to my satisfaction! As a result, I have updated the rating from two stars to four stars; hopefully, there will be no further issues with customer service, thereby causing me to edit this again.

Top Critical Review

“Tough chewy cones”

Marlyce C.
3/8/24

It is t the first time but it's been awhile I thought I'd try the pecan praline cones again. The cones were so tough and chew one had to tear them to get them apart.no joke worst come of all times and left a funny after taste in the mouth. Very disappointed for a $19 box of ice cream comes.would never purchase again horrible.

Reviews (138)

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Reviews that mention popular keywords

customer service (44) ice cream (17)
Thumbnail of user marlycec
Wisconsin
1 review
0 helpful votes
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March 8th, 2024

It is t the first time but it's been awhile I thought I'd try the pecan praline cones again. The cones were so tough and chew one had to tear them to get them apart.no joke worst come of all times and left a funny after taste in the mouth. Very disappointed for a $19 box of ice cream comes.would never purchase again horrible.

Thumbnail of user tjswanson10
Nebraska
1 review
2 helpful votes
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January 20th, 2024

Your prices are already above what is normally charged at the grocery stores. I've always allowed this because of the free delivery and quality of the food. However, now you're going to charge me $19.95 for delivery... you can keep your product too!

Tip for consumers:
Why should your customers pay the delivery for "your" product! 🤷‍♀️

Thumbnail of user renen1113
Minnesota
1 review
1 helpful vote
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January 15th, 2024

We've been customers with them for over 20 years and this was the first time I felt really cheated by the products we chose. Specifically, the vanilla sundae cones. The cones themselves are completely flimsy and I realized they don't have that same layer of chocolate holding it together anymore. It's just the cone but it's hard to hold up and gets soggy so quickly. What happened to the quality it use to have? Since the switch to Yelloh, it seems like the quality has taken a dip on some products and it makes me question whether we should keep on ordering the way we do. It's sad because they've been a staple in my household for so long.

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Quality
Thumbnail of user maggiel207
Pennsylvania
1 review
1 helpful vote
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November 26th, 2023

We have been customers of Schwan's/Yelloh for 30 years.Service and products were always excellent.
Since the sellout, the quality of the products has greatly declined and there is no way to contact anyone for customer service, they have fired everyone and closed the call center,no email or chat support either.
I am mostly concerned about safety of the food. We had very large, sharp splinters on the sticks of the fudge bars in two different orders, very dangerous!
There were foreign objects ( choking hazards) in the California Blend Vegetables and the last order of vanilla ice cream bars had opened and smashed product inside.

Tip for consumers:
I’m very concerned about children getting these splinters or foreign objects, it could be very dangerous or fatal!

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Value
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Thumbnail of user terryf28
Nebraska
4 reviews
4 helpful votes
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January 6th, 2024

I have been a customer of Schwans for most of my life but since the company became Yellow it has become a company I will no longer buy from. The prices were high before and now are ridiculous. The quality has gone down. More dough less meat on the breaded fish,chicken, and Chinese food. It is sad for me to lose Schwans as I live in a rural community and Schwans was always a nice treat.

Products used:
read the review

Service
Value
Shipping
Quality
Thumbnail of user roxannel41
Georgia
2 reviews
2 helpful votes
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October 26th, 2023

Was just told by my delivery driver that in TWO weeks service will stop! Depots are closing in the southern region and 750 people will be jobless. A company that really cares about employees or customers? Nope! Its about money. So sad.

Thumbnail of user dw711
Kentucky
1 review
5 helpful votes
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April 1st, 2023

Tried what I thought was going to be a delicious apple pie like I remembered. Boy! Was that a bad idea. It appeared smaller and top crust didn't look appetizing (more like cardboard). Recommended heating temperature too low was the first clue. Crust texture was more like cardboard just like it looked. Tasted about how one would think cardboard might taste! Then, the apples…nothing like the original pies in taste or texture! Bland, near tasteless. Normally, one had to force oneself not to eat the whole thing when piping hot. Now, it was so easy to step away and leave it. Just a sad ending to what should have been the enjoyment of a great dessert. And, to ad insult to injury, the price was extremely high for a less than third rate dessert.

Thumbnail of user dianneh100
Florida
1 review
11 helpful votes
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April 10th, 2020

Threw my food at me which was nothing I would have ever ordered then took off very rude used them for years never again will throw out I guess wait times on phone hours guess you need more people to help

Thumbnail of user janetj862
Ohio
1 review
6 helpful votes
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June 7th, 2021

After receiving an email today re: change of hours for home delivery in the Columbus Ohio area, I attempted to reply with the following, but was then informed they no longer read customer email. Here is my response.
Just so we're clear…. Even when we schedule a 4:00 delivery, it is Always delivered before noon… and since we weren't home at that time, OR expecting a delivery, $90. Worth of food was left on our front porch in the heat - in a Regular Plastic Bag. Needless to say, we had thawed food and 4 cartons of melted ice cream on our porch when we got home!

Do not presume to clarify anything for me. Your online ordering, while convenient, is incomplete and all but Guarantees a delivery time.

Your service is woefully less than you lead us to believe and the product - while good - is not worth all the waste and scheduling hassle!

Signed: One long time former customer….

Products used:
Food

Service
Value
Quality
Thumbnail of user wildroze25
Idaho
1 review
7 helpful votes
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July 13th, 2023
Verified purchase

Out of my last delivery I'm 0/2. I ordered the chicken fajita sheet pan meal and it was super hot. I ate the chicken chili today and have had a stomach ache from it ever since. I've been a pretty long time customer and am disappointed that their food is not as good as it used to be. Also they use genetically modified ingredients. I'm done ordering their meals.

Tip for consumers:
Quality seems to have declined since the company was sold.

Products used:
Chicken Fajita sheet pan meal and chicken chili. Both were way, way too spicy. The shrimp skewers were good although greasy.

Value
Quality
Thumbnail of user shawns282
Florida
1 review
15 helpful votes
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February 23rd, 2020

Do yourself a favor and go to a grocery store. They don't honor coupons, overcharge you, then arbitrarily charge you delivery fees etc... Only to follow these unethical business practices up, with equally bad misrepresentation of what they call customer service.

Thumbnail of user jennifere1681
Illinois
1 review
5 helpful votes
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August 10th, 2023

My chicken cor Don blue boxes were obviously wet at some point the boxes were soggy and had Ice all over.I was also charged a delivery fee when I made an order because he was in the neighborhood already. I didn't call or ask for service today he just popped in so why was I changed a fee? Customer service would rather loose a long-term customer than refund that fee.I will take my hard earned money elsewhere

Tip for consumers:
Hidden fees were applied

Products used:
Food

Thumbnail of user lizw236
Illinois
3 reviews
15 helpful votes
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June 15th, 2019

This home delivery service charges high prices for horrible food products. You can buy similar items at the grocery store for a third of the price.The beef is dark red in color and of questionable quality.The food is all frozen and tasteless.The mini-pot roasts are not fit to be served to canines. Steer clear!

Thumbnail of user lynetted79
Washington
1 review
3 helpful votes
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December 3rd, 2022

I've been with Schwan's for years. Many changes over the years. The new system of ordering online to be delivered sucks. I've tried twice more to pre-order. The driver gets here and doesn't have my order. I even had a confirmation number. So I didn't order for a couple of weeks. Tried again to get some peppermint ice cream,available once a year. Made online order, for rewards applied schedule for Monday. The driver shows up today, can't give me my rewards and wants full payment, no rewards. Nope. I will wait until Monday when they SAY they are coming back. We will see. I may be done with Schwan's. Very expensive headache.

Service
Thumbnail of user dustinc170
Illinois
1 review
8 helpful votes
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January 4th, 2022

Horrible company to try to get hired on at! Make u spend hours of your own time doing interviews and a 10 hour day ride along that is not paid. Everyone leads you on like your going to get the job then a week later they email you saying they are going to go another route. Just a very bad group of managers in my opinion would not recommend This unless you enjoy giving away your time for nothing.

Thumbnail of user sues938
New York
1 review
8 helpful votes
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January 21st, 2022

I agree with all other reviewers that Schwan's has very unreliable delivery dates and very poor customer service. I received a text yesterday that my order would be delivered within 60 minutes. Never arrived. When I contacted customer service I was given my choice of delivery dates a few days later. Not only that, I was given a delivery confirmation of one item of January 20 that has now been moved out to February. They just seem to find lying to customers an acceptable way to conduct business. I've canceled all of my pending orders and will no longer order from them. This doesn't seem to concern them at all. Schwan's is a joke! You're better off scheduling a trip to the grocery store. That's far more reliable than these clowns.

Tip for consumers:
How bad their service and deliveries are.

Products used:
None from my most recent order. I canceled anything that was pending. They didn’t deliver when they promised so I decided I didn’t need their products anymore.

Service
Shipping
Quality
Thumbnail of user matthewu56
Texas
3 reviews
0 helpful votes
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February 27th, 2022
• Updated review

One day after posting the original review, the company has finally resolved the issue to my satisfaction! As a result, I have updated the rating from two stars to four stars; hopefully, there will be no further issues with customer service, thereby causing me to edit this again.

Customer Service Issues
February 23rd, 2022
• Previous review

Food is great, delivery drivers are awesome, but your customer service supervisors are the absolute worst!
For more than two months I have been engaged in conversations with at least two different customer service supervisors attempt to resolve an issue; I have been met with incompetence and/or false promises each time. As a matter of fact, I am still waiting for the promised email / call back from the phone conversation on Monday, 7 February 2022@ 2:50 pm.
As a result of the utter incompetence of your customer service supervisors, Schwan's Home Delivery will be losing at least $2,000 in annual revenue from the members of this family! That seems a rather high price to pay for something that should have been so very simple to rectify... Y'all need to do better!

Tip for consumers:
Do not expect much help from customer service if there is an issue.

Products used:
Many food items purchased over the course of the last year.

Service
Value
Shipping
Quality
Thumbnail of user martis20
Virginia
17 reviews
31 helpful votes
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October 3rd, 2019

I am so very disillusioned with the Schwan's Home Service in northern Virginia. Actually - with the entire Schwan's experience. Having to place an order minimally 10 days prior to delivery means I have to know just what I need to buy well before I need it. That said, their products are not "all that" to entice me to pay their premium prices for items I can easily purchase at our local grocery store as soon as I know I need them. Then there's the delivery. I admit I don't order often - but EVERY time I've placed an order with a delivery date and time window - the delivery has not been made during either that window, and once didn't even hit the day. I've asked for a call prior to delivery - no call. Shall we talk about their Rewards system? Well - IF you don't use accumulated awards (which amounts to pennies on a purchase) within a limited time - the rewards disappear. Schwan's can't even manage to e-track/maintain those! I am done-done with Schwan's.

Thumbnail of user missym91
New Mexico
1 review
9 helpful votes
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January 13th, 2022
Verified purchase

If you like being told your order will be delivered the next day but then it keeps getting cancelled and rescheduled weeks, months out - then this is your company. And then calling CS and being essentially called a liar when you have proof of the day your delivery was promised to you ( email and a text), then this is your company. This is not a new problem due to covid - this has been going on since before the pandemic hit. Enough. Cancelled my order - never again. I've given them way too many chances. And their prices are exorbitant for sub par frozen food.

Tip for consumers:
Hope you like waiting and unpredictable delivery dates and spotty communication.

Products used:
None - because they kept delaying it and I cancelled it. I've used their food for several years.

Service
Value
Shipping
Quality
Thumbnail of user beckyr335
Indiana
1 review
2 helpful votes
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October 1st, 2023

We had been customers for about 40 years. After the new owners started running the show, our delivery person kept changing. Our last two orders were unilaterally delayed, the second one twice. We dropped this service.

Thumbnail of user charliec217
New York
1 review
10 helpful votes
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May 2nd, 2021

My mother in law really likes them but they hardly ever show up even thou she usually spend well over a hundred dollars. Their service is really terrible. She will sit home all day just waiting for them on the day they are suppose to show up and they don't come. So sad.

Thumbnail of user nancyw1656
Indiana
1 review
6 helpful votes
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February 4th, 2022

I did not order anything ahead of time but the Schwan's driver came to my house anyway so I bought a package of shrimp & broccoli alfredo skillet meal which I had bought in the past and I think it is very good. What I do not like and don't understand is why I'm charged $3.99 delivery fee! I didn't tell the driver to come to my house and the product was already on his truck so he didn't go out of his way to deliver it to me. I don't think I'll order anything from Schwan's again.

Tip for consumers:
Know ahead of time you will be charged delivery fee even if you didn't tell them to come to your house and you bought a product off their truck. It cost me $3.99 for the driver to come to my door, go back to his truck to get my product, and then leave!! Rip Off!!!

Service
Value
Returns
Quality
Thumbnail of user julied1441
Minnesota
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

I have to say my delivery person is excellent and I wouldn't switch to anyone else unless I had to - I've always had great customer service with the delivery people.

I am extremely disappointed by the recipe change for their vanilla ice-cream however. Ever since it changed to "Yellow", I don't think it is as good - it is not as creamy and really tastes like other cheaper ice-creams. The other flavored ice-creams still seem okay and I will continue to order. I haven't noticed a change to my other regular foods either. Please bring back the classic vanilla ice-cream as I will not likely continue to purchase this unless it changes. And if it does change, please alert customers who are like me and are not pleased so we can start to get the ice-cream we so looked forward to. My review for qualify only applies to the vanilla ice-cream.

Tip for consumers:
Ordering from the app and website is very easy. I actually get a reminder from my driver when he will be in the area and is the best!

Products used:
Many different items. A variety of ice-cream, chicken strips, potstickers, breaded Italian chicken breast.

Thumbnail of user deniseg527
Oregon
1 review
1 helpful vote
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June 9th, 2021

I don't care for white chicken and turkey meat, yet that is mostly all they offer even in the Chinese cuisines. I know for a fact that Asians prefer dark meat because the US exports dark meat to Asian countries. Also, they used to have that low fat vegetarian pizza and stopped selling it. The chicken enchilada had hardly any chicken in it. I stopped ordering it.

Thumbnail of user maryg2557
Indiana
1 review
0 helpful votes
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March 20th, 2022

I am super Happy with Schwan's food and delivery. I can't say as much about their Customer Service. They raised their prices a couple months ago without anything being said to the loyal customers. I understand everything costs everyone more but don't try to sneak something by us. There have been a few other issues I have tried to resolve through Customer Service unsuccessfully when asked for a Supervisor the response is I can have one call you in 2-3 days. I will say at-least they speak English and I believe they are here in the USA.

Tip for consumers:
Read other people’s comments on each item if you have questions

Products used:
All types of food

Service
Value
Quality

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About the business

Choose Schwan's? All of your online grocery delivery needs. We have 300 meal-ready frozen foods delivered to your home. Enjoy the convenience of our online grocery delivery service today!

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