Schwan's

We really enjoy Schwan's food - especially the ancient grain encrusted cod and the pre-cooked, pre-scored crab legs. But we simply cannot rely on Schwan's delivering what we order, or delivering when they say they will.

For example, I had an order to be delivered today, between 3 and 6 pm. I checked my account in the morning and leaned that the company was out of the crab legs I had ordered - which I had been warned was possible at the time of the order. But when my driver showed up - at 6:30 pm - the crab legs were delivered. However, the chicken I had ordered was missing, and the driver informed me Schwan's was out of it. How can it be that, even after my order was filled, Schwan's couldn't tell me what was in it? I had been counting on serving that chicken the following night, and would have ordered from another source had I known of the problem.

The three-hour delivery windows are a joke - neither you nor the company have any clue when the driver will arrive. But if you make friends with your driver, he or she might give you a cell phone number, and inform you by text each time when to expect your delivery. What a joy.

If the driver is a "no show", the company will replace your order - in TWO WEEKS. No one apologizes for anything, or offers any recompense for your trouble. Customer service simply has no information and no authority to offer real solutions.

If only customer service had a way to track the drivers or know their expected route. That would be so helpful. And surely the company should tell customers what items are missing from their orders when the orders is packed, not when it is delivered.

I see from others' comments that these complaints are common and the company apparently has made no significant efforts to address them. What a shame.

$#*! company. Said they would be here between 9am and 12pm still waiting and it's almost 5pm. Will never order from them again.

Ordering was quick and easy. Scheduled a delivery drop off. Products taste amazing. Will order again soon!

Not good food no more pizza was terrible and tasted like garbage and not ordering more and never again and just garbage and all of it

Terrible service Warehouse is 1 1/2 miles from home, 3 times it has been promised for delivery and still no product.

This meatloaf is really good. I've had many good meatloaf in my day, but this is darn good stuff! DO RECOMMEND!

To be honest I'm not going to slam on the food from this company itself, although it's pretty overpriced. It seems like this place is going slowly downhill though. They used to just charge for the food. Then they added a delivery food unless you put in a large order. Then they started losing some of the deals. There used to be a variety - some picked for you, some site-wide, some daily deals, there was a fairly large number to choose from, many tailored just for you. Now it seems to be a lot fewer, a very small discount, and often for the same things that just aren't interesting.

Now it's even gotten more annoying, to the point where I'm wondering if I want to continue to order from them. There are a few things that I do like from them, some of them quite a bit, and will treat myself to even though they're overpriced. However I usually order less frequently than the usual two-week period (maybe once every month and a half or so, which also lets me save up multiple things to get at once to save on the delivery fee).

This wasn't too bad since you can at least sign up for a "we're stopping by tomorrow" text reminder which would remind me to either order through their website or use the handy "skip this date" thing on the website. Now however they're switched to a "Smart experience" thing where you can't even do this. It's supposedly that they stop by "when you want something" but... as far as I can tell nothing has changed. They still stop by every two weeks, and now you don't have the option to just tell them "no, skip this date" which means that I'll have to get interrupted in my workday for absolutely nothing and just get further annoyed.

So just know what you're getting into with this - the food isn't amazing but it's not bad overall (some things I hate, a few things I actually love), and it's convenient to have it delivered. But (to me anyhow) it's overpriced, and just know that you're signing up to have them constantly want you to buy.

Edited to add: I had forgotten to mention - there is also no email option to try that route to just see if I can let them know to stop by (not that I'd bet it would work), and their automated chat program is both unhelpful and annoying, with loud popping sounds every time it "types" at you.

I will add though that my driver that usually delivers here at least is a nice guy, and will do his best to help me out.

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