Scotiabank

The worst bank I ever had! The costume service never have answers to me questions … I have been more than 3 months without receiving any transaction from others banks. They told me that my account I was fine.and the others banks have problems. Sorry but four different banks can't be wrong. And I had another's inconvenient but I think I need 3 pages to tell you guy's.my advice DO NOT OPEN any account with them..

I had a few accounts with Scotiabank and somehow, either internally or externally a person was able to open two Mastercard and two Visa accounts under my name without my approval and I did not even do any online banking. This hacker was also able to take my identity and change my address, phone number and other banking information. Needless to say I closed both accounts with Scotiabank. You cannot trust a bank with such low online banking standards and security protocols.

After waiting on hold for 45 minutes, to report and discuss numerous phone calls received regarding fraudulent activity on my Visa card, I was told my account could not be authenticated. I apparently must go in person to a Scotiabank to authenticate myself. I have had a Visa card account with Scotiabank for 50 years, but not for much longer. Very disappointing customer service.

Worst customer service I have ever received from a bank in Canada. I have multiple products with them like mortgage, Line of Credit (both secured and unsecured), credit card. But they behave weird; they took few weeks to send card, they set up multiple profiles for me on their own folly and advice me to setup appointments to resolve!, I need to wait for more than an hour to contact them just to reactivate the card and the person on the other end wont be of any help!

Just pissed of!

This bank lost 2 of my US transfers, I called them daily no one ever answered the phone. I came in twice to speak to a manager who was always to busy to speak with me yet the bank is always empty. Promised to call me back, but never did. I forwarded my issues to the head office in Toronto where I was offered $300 meanwhile my $4000 US transfers still have not been found. I honestly can't believe a Canadian bank can be run so poorly and still be open.

I'm currently enjoying their banking experience. 2h on hold with three transfers from incompetent agents who don't possess the necessary information. Other banks (CIBC) offers a call back feature when they are experiencing high volumes. I was told by an employee that they don't do that at Scotia. Why don't they hire more phone tellers to speed up their process then?

I have banked with multiple financial institutions across the world, and in my experience Scotiabank is by far the worse. First red flag was when my credit card kept getting declined at payment terminals, Scotiabank chalked it up to a Chip problem and issued me a new card. However, this new card keeps getting declined now and then, leading to major embarrassment. On top of that; they have this ultra tight security system for online purchases that flags each and every big ticket purchase that one makes, so essentially the credit card is never charged, and you end up wasting your valuable time arguing with their customer care on the phone, which can take anywhere from 30 mins to more than an hour. Steer clear of ScotiaBank and their products; highly unreliable bank. I will be taking my money out of this disaster of a financial institution when I can make an alternate arrangment.

Just phoned Scotiabank *******842 to enquire about opening a Momentum Plus Savings Account 5.15% for 5 months and 2.40% Welcome Bonus. Automated service advised wait to speak with agent is approximately 15 minutes. They just lost my business. I see they only have a rating of 1.24* meaning the majority of customers are dissatisfied with their service. No wonder stock has tanked.