Scotiabank

We've been a Scotiabank customer for over 30 yrs. In fact, we've been loyal to one particular manager who we believed loyalty was reciprocal. Not so! Following an issue that was raised and explanation requested, we were ignored. Following several weeks of waiting and a few reminders for a reply, I addressed the situation with president's office/customer service. I received a reply within 30 days to my satisfaction.
Happy to move my file to another branch. I'd rate this branch a ‘1' following our years of loyal service. Obviously We meant nothing to this particular manager. I wonder if they've heard of ‘customer retention'? They made a lot of money off of us with our mortgages, interest. And yes, the odd penalty, Happy to move on from this branch to another. Bye!

I've been a Scotiabank Scene Visa cardholder for years. Until recently, Scotiabank customer service used to be phenomenal, now it's one of the worst customer service providers, anywhere. It looks like Scotiabank opened up the customer service positions to whoever wants the job. The customer service agents are rude and unresponsive. I had an interaction with an agent who should have documented notes on the file. Next time I called to follow up on that problem the agent was not only incompetent but so rude, he should not be working in customer service. He took control, he told me there were no notes on file to reference and it was my problem, he didn't care; he definitely enjoyed the power trip. I could hear the disdain in his voice. Absolutely sick! There was no point calling again, I'd be on hold for hours and end up talking to another untrained, unprofessional. Shame on you Scotiabank!

I attended at the Mavis and Dundas Scotia Bank to cash a US cheque from my Scotia I trade account, something I have been doing regularly for the last 15 years. This branch is under new management (not a very good change) they refused cashing the check as not prepared to take the risk. This check was issued by the same institution so there is no risk.

I would strongly encourage everyone to stay away from this branch. Poor service and basically management is stupid

It's been over two years on the phone and on line
Trying to get a credit card statement mailed or by email to me.
The only time the bank seems to be responsive or proactive is if the payment is late. Again I explained the fact that years ago I stopped getting any notifications. I'm told the card isn't linked to anything but no on seems to be able to do it.
The wait times are also ridiculously long for no reason.

I have been told by the customer service agent for maintaining minimum balance in your account & I have been doing that since they are charging me monthly fee. I would never recommend to open account with Scotiabank.Worst banking experience.

I've been trying to reach scotiabank to get a new credit card to replace my broken one and their IP phone system is completely broken when using all EN, FR and credit center phone numbers. I can't interact with the phone form and employees can't hear me. My phone being the problem was ruled out by calling 2 friends successfully.

They don't have a chat system on their website or an email address I can reach, I can't ask for a new card through the app and they are asking me to call the credit center when going there in person. So I'm stuck with my broken card with no service, no support and no way to fix this. Will call tomorrow, but this is very inconvenient

I have been trying to deal with the Fraud department for 6 weeks and have spent hours on hold or left multiple messages to get a call back. The assistant manager at my bank says Fraud is not his department and I must deal with that department. Not with him. At this point they are putting interest charges on the fraudulent money that was taken from my account. Yesterday I received a letter stating they have opened an account to look into the matter and gave a phone number to call. I have spent several hours on hold and left several messages for a call back with no response. If this is customer service I can't say a good thing about it.

I work for Scotiabank call center and trust me, the employees and the most nasty people, they $#*! and piss on the floors and they feel like they are a different breed of humans cause they work for the call center, another thing, these people are racist, imagine I was told that janitors are not to enter the kitchen or have lunch in the cafeteria but inside a closet where supplies are kept. Overall garbage people that feel they are better that everyone else.

2 of my Scotiabank credit cards were subject to a fraud, I called customer service and I was transferred to the Fraud Department. I have been on the phone for 2 hrs and nobody answers, It's clear that there is a manager at Scotiabank willing to save a few pennies instead of providing the customer with an efficient and friendly service. The communication system is the worst I ever faced, there is no chance to leave a message so somebody will call you back when available. This is extremely disappointing.