Scotiabank

Getting really F***** sick and tired of not being able to access my money while Scotia does "routine maintenance". I've had bank accounts my entire life and this garbage has started frequently happening over the last 6 months. WTF is Scotia really up to? I've had enough. Tomorrow I'm pulling my money and closing my accounts. I'm done with this incompetent f***** bank. Go to pay for gas and the transaction comes back declined when I have money but can't access it bc Scotia is screwing around once again. Im done! I'd give zero star if I could. A bank has one job. To hold my money til I need it. They can't even do that right.

Opened a bank account for my 14 yr old. He forgot his online banking password and it wouldn't let him proceed even after following all the prompts. Called in. Waited 20 mins and then the representative after asking a ton of questions said we would have to physically go into the bank to change the password because are accounts are not linked and he is a minor. Hello! What kind of terrible process is that. Definitely considering switching banks.

Stay far away from these clowns. They will kiss your butt for your business but won't maintain the ones they already have. Total incompetent. See for yourself. Try and get ahold of anyone there. Horrible

I recently paid off my Scotia Mastercard in full.
Back story, the pandemic was hard! As a small business owner, I really had to rely on my personal credit to get by, my card expired last month and after paying it in full I called to get a new card. My request was denied, my card cancelled and the scotia rep literally said "scotia is not in the business of helping people"

I'm going to close my accounts.

It took Scotiabank 9 weeks to transfer my mutual fund RRSP to another bank which resulted in me losing money by the day. They took absolutely no responsibility for dropping the ball. Stay away from Scotiabank and its entities if you want to keep your money. Terrible customer service!

If it's a Friday and you're expecting money to come in,you have to wait until Monday! Why? All other banks will have it to you first thing Saturday morning.
And charges. Everything has a freaking bank charge.

I bank with a number of banking institutions personally and professionally, and Scotiabank is by far the worst of all my banking experiences. First, the online site is horrible. There seems to always be a problem with the site. Second, when you try to contact someone, either the call is busy, or you receive ad recording after ad recording attempting to sell you services you did not seek, and then the call often drops when you have gotten through all the ads. I have written and emailed the bank for months about an important issue and have never received any response. On the few occasions where I have gotten someone on the phone, they have said to do the very same thing I've already done over again (sending an email) but I still do not ever get a response much less a resolution to the issue. I have tried contacting Scotia about the issue at every number it has, but still no resolution. Just a horrible banking experience!

The online system is a complete catastrophe. In spite of always using correct user name and password the system keeps on kicking me out from access to its services. Thus, i cannot take care of my bank errands from abroad. I have tried every possible way to contact them - different call and help centres, Twitter, my local bank accountant, the superior managers - but nobody can help me. It is a disaster. This means that i cannot access my money and it is basically theft.
In today's society a bank cannot operate with a dysfunctional online "service". It is completely unacceptable. I couldn't be more dissatisfied.

I opened this account when I was 19. I'm canadian, but my father was stationed overseas. I've had nothing but problems since I opened with them. Over and over and over. Fees that I dont understand, clerks that cant explain them, rude workers, decisions that make no sense. They have nerve charging what they charge. Even friends and family camt believe some of my charges. My parents and one of my sisters used to have accounts and all are closed now for the same reasons. I hate these guys. This account is closed as of Monday next week.

My elderly mother was contacted from the fraud Dept. with a query on her account activity. She was confused and unable to deal with the situation. I as executor called the fraud Dept. On her behalf. After nearly an hour on hold the call was answered and had to be transferred. After another 40 minutes my call was answered then disconnected 3 minutes into the call. I called again and after a 50 minute wait spoke to an Andrew who insisted he could only help me if I provided my mother's debit card number ( the one I have for said account was apparently insufficient)nor was providing the account number going to allow him to help me. When I said to Andrew this was freaking ridiculous he hung up on me. Get your act together Scotia Bank. Poor service and record profits,!