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SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 235th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Quick, simple, wicked easy. It is always a pleasure using Seat Geek.
Excellent! Great seats at a decent price. Easy purchase.
Easy and simple transaction. I was able to purchase 4 tickets with no issue.
Easily purchased tickets to a baseball game no hassle, great deal, as always when I use seat geek!
Easy to navigate. Service charges are way too high.
Received the tickets within 12 hours of purchasing!
My Tickets never arrived for the game. Simply impossible to reach this company and BEWARE NO REFUND!
If the tickets are not available then why don't they take them down? Seems like a scam...
Es la tercera ocasión que compró por esta aplicación y en la ocasión anterior tuve problemas porque al seleccionar la fecha para tomar el tour del estadio AT&T la aplicación cambio la fecha sin yo darme cuenta, al llegar al estadio el día del recorrido me cuenta del cambio de la fecha, lo intente nuevamente por la aplicación y me di cuenta que el problema era de la aplicación, por lo cual decidí comprar nuevamente los boletos, pero ahora en el estadio, por lo cual tuve que pagar dos veces por el tour.
Para cualquier aclaración les doy mi número de teléfono de la ciudad de México *******102. Gracias.
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Mi orden 6P2-P6DM328, fue cancelada, no he recibido el reembolso correspondiente. He esperado más de 40 días.
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* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
