SeatGeekReviews 2,560

Order was received fast and free
Great service, quality products
Great price and super fast free shipping!

Good Afternoon,

I ordered tickets on Thursday November 9th for yesterday, Sunday 11/13. On 11/10 I was kindly notified by a customer service representative (David) that there was a technical error with my tickets. I was then offered a generous choice of a refund (+20%) or upgraded tickets. I chose the upgraded tickets. There was another issue, which resulted in me not getting those tickets, but a different set of tickets. At the end of the day, i did not receive my tickets until 3 hours before my event, despite purchasing multiple days in advance.

That being said, David, my customer service representative was very kind, attentive and accommodating throughout the process. We traded ~30 emails over the course of the weekend trying to get the situation sorted out, and I truly appreciate all of the effort he put in to remedy the situation. He did a great job "crisis managing" and turning what could have been a negative experience into as positive an experience as he could.

While I am frustrated with the situation that occurred, I do really appreciate the level of customer service and care that was shown to me through the process, which turned a negative situation into a positive one. I hope to continue utilizing Seatgeek for my ticket purchases in the future (though I hope the next time I do, it is less eventful!) And at the end of the day, my fiance and I truly enjoyed the event and the upgraded tickets (which played really well for me given it was a birthday gift for her!)

I ordered Game 6 World Series tickets and received an email that my request had been accepted. My credit card was charged. I then received a phone call from a FanXchange employee who verbally confirmed my order details and reported to me that the tickets would be emailed to me shortly. I travelled to Los Angeles, informed my father, a lifelong Dodgers fan who has never been to a Dodgers World Series game, and was excited for the game. On the day of the game, I received an email from FanXchange that the tickets were no longer available and that my order was cancelled. I contacted the company and they reported that the order was NOT confirmed and thus in their rights to cancel it. Essentially, this company advertises seats at high prices with high fees, collects money from far more buyers than seats available, and then sends out cancel notices on the day of the event to fans that are no longer able to get tickets to the event they have prepared for.

The tickets listed on the SeatGeek app were cross listed from from Ticketnetwork. The tickets were supposed to electronically transfer once the order was confirmed. I did not receive any notification and after three days (the morning of the event) I finally called and inquired about the status of the transfer. They were quick to take my money for World Series tickets, but extremely slow to complete the transfer. I would highly recommend SeatGeek, but be careful when you see cross listed tickets.

Bought tickets to a sold out game, and was at the arena. Once we made it through security, the tickets disappeared from the app. Called customer service and was told that the seller pulled the tickets (even after I purchased them and my card was pending charged). I asked if there was anything that cust service could do - the rep said "no" and didn't offer an apology. We were literally stranded at the arena with no tickets to a sold out event. Luckily we found others after 30 mins of being stressed, but was not a great experience. Stubhub in my past experience would have given some sort of remedy. This is not the way you run a business, and especially not the way you run customer service.