SeatGeek

Paid 27 plus another 15.92 in fees for parking ticket! Parking lot was full. NO REFUND! Had to park elsewhere for another 20. They don't do refunds unless the event gets canceled. Fees per ticket for the event we're 16.56.

I placed tickets on geek seat and didn't get paid when the tickets sold. Geek seat said that they were pre-scanned & I was able to confirm with the venue that the geek seat purchasers entered

When I contacted geek seat - they claimed that the ticket purchasers were denied entry which was not accurate

Do not list tickets for Seatgeek to sell. They will list them for more money than you selected. They claim they charge 10% fee, but that's a lie. I listed tickets for $1000 sell price which should pay me $900 a ticket, which is the 10% fee. However they charge the purchaser $1200 each, which means they marked them up another $200 each but was going to only pay me $900. Which means I would be charged 25% fee. If you are ripped off like this call Attorney General and get your politicians involved and your local tv stations. Big Corps trying to bully the average working man. Total BS!

They say the sellers are "local" but the sellers hire "couriers" to meet you in a strange parking lot to physically give you the parking tix. SeatGeek states they "vette" the sellers- a lie! Other brokers will send it via overnight mail or electronically

Bought 2 tickets night before game, charged 2nd charge next day They won't refund because I requested after game was over

Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.

My bf and I bought a parking ticket for the AT&T stadium for Monday night football (cowboys v Texans). Seatgeek is the official resale partner for these tickets and we couldn't not buy them anywhere else. We arrived 1 hr only and went to our designated lot only to be told that our ticket won't scan because it's already been used. Seatgeek refused to refund the ticket and ignored multiple emails trying to resolve the issue. Funny thing is there were seatgeek ads all around the stadium touting their buyers guarantee. Such a scam company and will never buy from them again. We spent around $150 for the seatgeek ticket that was already used. Eventually found parking right across the street for $60. For anyone going to the AT&T stadium, don't buy off seatgeek who who scams their customers by selling already used tickets and then not refunding when caught.

When I visited Seat Geek to purchase Steeler tickets, I was provided with an image depicting the view from the selected seats, similar to what other platforms offer. I saved this image for reference. However, upon later inspection, I discovered that the actual seats were not at all close to what I had anticipated. This misleading representation borders on fraudulent behavior in their ticket sales. I reached out to their customer service to address the issue, but they merely cited their "no refunds" policy. This policy appears designed to mislead customers into believing they are receiving one product while delivering another. Such practices warrant investigation, and I believe their business license should be revoked.

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

I purchased parking tickets for a concert in San Antonio on February 25. We arrived at the address listed on the ticket and the parking lot didn't exist. After connecting with customer service, they sent us a map of the area and we find the lot 1.5 miles away from the original address to be turned away because the lot was full.

After connecting with customer service, they offered me a voucher to use on future purchases. I have been disputing this for days now and they will not refund my money. In my mind, this was an error on their side and an inconvenience to me so I should receive a cash refund.

This company ruined the game for my entire group 4 people I invited that drive for how's to see the football game. Myself and one other did not get to watch the game because one of the tickets didn't work at the gate! The app told us to wait and the ticket would be available before kickoff and it was not! My friends ended up driving home and not even going into the stadium and I spent the entire game on my phone with seat geeks customer service. After all this the company did not refund my money because they said "the ticket became available at halftime" what a joke I wish I could do more then just leave a bad review because this company literally took thousands of dollars from me

DO NOT BUY FROM SEATGEEK! SeatGeek ripped me off for $4,320.00! Purchased tickets, Traveled 5 hours to Indianapolis. Somehow tickets got us in Stadium but there were people in our seats with duplicate tickets. Went to ticket office and after looking up the names, I was told my tickets were invalid. SeatGeek won't refund or compensate me even though Colts ticket office confirmed via email the seats on the day of the game were registered to another name. Seatgeek doesn't show a transfer from my account, thinks I used the tickets, said what I'm describing can't happen and said I'm screwed. I initially disputed charges on my credit card but SeatGeek responded with proof that I ordered the tickets, which was never in question that I placed an order. Chase sided with SeatGeek and put the charges back on my card. It took me no less than 10 calls to Colts Ticket office and several emails to get ahold of a live person. By the time I got confirmation from the Colts ticket office, I went back to Chase and they said the dispute has been closed for more than 30 days and they can't reopen it or I cannot open a new dispute. Bottom Line is SeatGeek is a SCAM, A FRAUD A TOTAL RIPOFF! Buy your tickets from some place reputable!

THE WORST experience ever. I bought 2 tickets for Billie Eilish over $769+, right there at the concert the code did not work, it was "not found", I called them for 1-2 hours and they pretended sending me new ones and at the very end refunded the money when the concert already started so they sold the same tickets several times. DO NOT USE SEAT GEEK.

I bought 4 tickets to a recent event and unfortunately my son could not attend. No problem, I thought... I will find someone else to come or in a worst case scenario, list the ticket for resale. Well, no luck finding someone else to come. I listed the ticket for sale.

Later that evening, as I went on to monitor prices so as to adjust the listing price if appropriate, I noted both the SeatGeek iPhone app and website were down for maintenance.

When the site came back up, the listing was gone. So was the ticket. I immediately called customer service. After roughly an hour on hold I got a rep who was [reading from a call script] apologetic and reassured me she would do everything she could to assist. Advised me their team was looking into it and that I would receive a call back.

The morning of the event... no ticket. No listing. I called again. Another hour on hold. They had no record of my previous call and the rep said nearly the exact same thing as the previous rep.

Went to event.

A week later I received a follow up call requesting a screenshot from the website from when the error had occurred. I informed them that since the event had passed and the ticket disappeared I had no way to obtain a screenshot. The rep reiterated that they needed a screenshot, but would escalate the issue.

Another week passes. This time I receive an email requesting a screenshot. I again attempted to explain that the event took place three weeks ago. The ticket disappeared during their system maintenance. Even if I somehow had the ticket, I could not list it as the event already happened.

Another week passes. Another email. Another request for a screenshot.

I feel like I am losing my mind. Do not use this horrific service. The fees may be higher through StubHub but trust me, it is the lesser of evils. Or try Game Time, I hear that advertised quite a bit. Just anything but SeatGeek.

The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off

An absolutely horrible experience. I tried to buy tickets, but their system told me they were no longer available even after several attempts, so I bought other tickets, only to learn later that my first purchase went through.

Having double the tickets I wanted, the saga continues with bad customer service. I was told they won't help without a screenshot, which I didn't have, and I should sell, so I did, but at a loss, and they refused to reimburse me for their fees, because they said I should have sold them for more money, even though their system recommended the price to me as the best price to sell.

Bad product and support!

Seatgeek sold me 2 day tickets to a concert, when I only received 1 day! I have been trying to receive a refund for a week with countless emails and phone calls which are never returned. Seatgeek confirmed with me that I had a 2 day ticket before the show, but was unable to get into the show the 2nd night, while spending the entire night on chats and phone calls with them continuing to lie to me that the tickets were coming. They never arrived and we missed the entire show.

I paid for a parking pass for a concert, and they never sent an email with the link to the ticket. I contacted them through live chat and talked to 3 different people who promised they would have the ticket seller re-transfer the ticket to me, which they never did. I spent about three hours trying to track down my ticket. What a waste of time. I will never fall victim to this bull$#*! again!

Purchased tickets in April for concert in August. Platform says tickets will be released 48-he before concert. Checked 48hr before - no tickets. Platform now says 24hr before concert. Checked for tickets 24hr before - no tickets yet. But money withdrawn in April. It is now less then 10hr before concert, I've been on the phone with 3 representatives and I still don't have the tickets I paid for. Will never use this platform and it should be shut down. Instead of having fun for what was supposed to be my brothers best bday gift, I'm having 48 hours filled with frustration, stress, anxiety and no help.

I purchased tickets to Frankie Valli last night and another couple were in my seats, they had identical tickets. The venue let me stay but we were moved to the back of the venue. I paid dearly for 3rd row seats.
SeatGeeks responce was that they only sell the tickets and the problem lies with the third party seller or the venue.
I purchased the tickets from SeatGeek not the venue or the third party.
I am seat geeks customer and a responsible company should exceed the customers expectations. That is not the case with SeatGeek.
To make it worse the tickets were purchased with a credit from Seat Geek. They had refused to give me a refund, only offered a credit.
This gave them the opportunity to screw me over again.
Save yourself the aggravation, do yourself a favor and AVOID SEAT GEEK!
Thank You,
Robert Dugan