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SeatGeek Reviews Summary
SeatGeek has a rating of 2.2 stars from 2,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 19th among Concert Tickets sites.
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Process for buying tickets is straightforward and it's easy to set the filters to get the range or type you want
Great way to buy tickets! Easy to search. Found great seats for a great price!
Great seats for event! Kids are going to love Monster jam!
Took a while and I never got a confirmation email. I had to check back on the website.
I purchased some raptors tickets for me and my friend. It was easy and simple and gave me a great deal. Only complaint, I can't access Canadian Dollars.
Tickets were easy to buy with an exact view of the seats. Tickets arrived extremely quickly and were easy to use on my phone. The entire family had a blast at the game! We will use this app again!
Very easy buying experience, it is now my go to for buying tickets online.
Very good experience, user friendly website and completely trustworthy.
Purchase was easy and quick, tickets were made available to me Electronically immediately
I bought a parking pass for the game and they would not allow me to use just the bar code. They wanted the full ticket. So I was not able to park
Hi Jarrod,
A mentioned in the private message to you, we have refunded this order in full.
We are very sorry the venue would not let you use the pass and barcode as you didn't have a physical ticket. We were unaware that would be the case. After speaking with you and investigating we have refunded this order in full. You will see that back on the card you used in 3 to 5 business days.
Warm Regards,
SeatGeek CX Team
We got great tickets cheaper than any where else. Love that the fees show up in the cost when selecting the tickets.
This is my second time using seat geek and I'm not understanding why there is an additional $50 charge per ticket. The seats are expensive enough. If I could have found them on ticket master I would have.
Hi Carla,
Thank you for taking the time to reach out. Apologies for any confusion regarding the seller fees. Ticket fees will vary based on a number of different factors, such as ticket price, ticket type, delivery format, event, and market rate. The fee structure might even be formatted differently within the same seller’s different listings because so many factors go into how fees are determined. Because of this, we can’t guarantee one specific percentage for the fee structure.
The easiest way to avoid a discrepancy at the final purchase price is to always keep the “Prices with fees” option on. Luckily, there will always be a thorough price breakdown with fees included at checkout before anyone is able to complete their purchase.
I hope this helps. If you have anymore questions, please reach out to us at hi@seatgeek.com or contact view chat.
We'll gladly assist!
Warm regards,
CX Team at SeatGeek
Hi Chuck,
Thank you for your feedback.
Apologies if there was any confusion regarding the section and seating when you were placing your order. Due to the nature of the secondary ticket market, certain listings are unable to provide exact seating before an order is placed. However, you can always see your exact section on the map in the events listing. You also have a pretty option to click on the section and zoom in, showing you how close/far you're while also providing a good idea of your view from the seats.
I hope this helps! If you have anymore questions regarding the seating process, please reach out to us at hi@seatgeek.com or contact us via chat and we'll gladly assist you.
Happy New Year!
CX Team at SeatGeek
I like SeatGeek because it is easy to use and gives you the option of searching prices low to high and showing your ticket prices with fees. If I can't go to the venue to purchase tickets, using SeatGeek is the next best thing.
I found exactly what I wanted and checkout was a breeze
I got The exact seats that were described in the description and didn't have to wait a few days from the event to receive my tickets they came rite into my app same day
Everything we smoothly and it was great tickets for an amazing price!
I really enjoy the SeatGeek deal score feature - makes it so much easier to find the best tickets to the events I want to see. Ticket delivery has always been simple and effective.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tony,
Thank you for your feedback!
We're glad to hear that you enjoyed your time at the game! Our mission is to provide the best possible experience for our valued customers. We hope to see you again soon in the near future.
Happy New Year!
CX Team at SeatGeek