Secret Sales

Quality good, good customer service. I look forward to receiving my emails everyday, so I can look for good bargins of very high quality items.

Great way to shop for myself and presents for others - so much choice with a fast and reliable service - I recommend Secret Sales to everyone.

Other than the occassional delayed or cancelled delivery they are great and i would recommend using them

Bargin shoppers paradise. A few minor issues with damaged goods, but generally got some great stuff from here. Warning highly addictive :)

I have been a customer of secret sales for over a year, my first order was a bad experience, where I purchased a Mulberry Handbag that never arrived. After 3 months, Paypal had to refund my under their buyer protection as Secret Sales refused to take responsibility or enquire with the courier (hermes... eughhhhh).
I reordered other items as took it as a courier issue, 2 orders for my friends came by the delivery date but were minor orders under £50.
I then ordered coats at over £1000 which never arrived. They delayed and delayed the order until I decided to go back through paypal to receive a refund as they had then been holding my money for over 2 months.
I also ordered at the same time in the 50% off sale... a Fendi handbag, which was in stock and listed for days and days after my order. My order was confirmed, and tracked in to progressing order. I never recieved and it never got shipped. I called customer services a million times to resolve and they told me they had oversold and could not fulfil, but would offer 50% off another sale for me which would be sent to me 48 hours later. This never happened.
I still have 2 outstanding orders with them that have now been with them for over a month each. I am absoltuely disgusted with this, as they should have been dispatched. I have sent numerous emails, calls and complaints and NO ONE answers them. The response I got was "We're busy".
They are voiding consumer rights, and also illegally holding payments without dispatching products within 30 days of payment.
When the final 2 orders have been fulfilled, I shall be reporting to trading standards as a business like this where they quite frankly do not care about their customer service, should not be trading and taking peoples money.
AVOID

ITEM NEVER CAME JUST FULL OF DISAPPOINTMENT! WORST CUSTOMER SERVICES ITS A JOKE I WILL NEVER ORDER FROM THERE AGAIN! SHOULD BE SHUT DOWN!

I ordered 3 hugo boss watches on 25-10-2016 and was suppose to recieve byb14-11-2016. On i think 6th or 7th of november staus of my watches were updated as delayed order. Since then i am chasing secretsale and everytime I get same reply Supplier hasnt come back to us about this so we dont know if you will get watches or not or if you will when it would be. They offered me to cancel the order and get the money back but please thats not the point thats not really the solution, people buy from this website because they want to save and alot people cant afford to pay full its like playing with emotions as these watches were birthday gifts for my brothers. If you didnt have watches in stock why you kept taking orders of the watches and sale was even on 1or 2 days after my order. This is hugo Boss not a local corner watch fixing company who didnt come back to you about this. Their image is on stake. Ive been a v regular customer of this website I really think i should switch to another famous website atleast they come back to customers with reasonable awnsers and dont just take orders for the sake of it. I Wish I could rate it less than 1

HORRIBLE COMPANY, STAY AWAY!

- LOW QUALITY PRODUCTS: The products seemed old and worn out. The pair of shoes that I ordered were scratched and the leather seemed to be peeling away. Very different from what was being sold in the photos.
- HORRIBLE CUSTOMER SERVICE: My delivery took ages (3 months precisely). I contacted them initially to ask when my product was going to be delivered as the indication was that it would take 3-4 weeks. I received a standard reply saying that the deliveries generally take time. They didn't have the decency to tell me that my delivery was going to be delayed and there was no apology. The reply clearly showed that they didn't give a damn. I contacted them again to complain about the quality of the products and again, they were very incompetent and show absolutely no consideration for the customer.
- BEWARE OF THE PRODUCTS: I actually came to know from someone working there that many of the brands sold on secretsales don't actually exist. The company invents brands and designers, make them appear expensive, and then get the products manufactured in India at very low cost. So if you think you are getting a big discount from them, it's actually a big scam. In order to get people interested, they feature some of the famous brands to create the hype but...(see my next point)
- DON'T BE MISLED: The big brands featured are only there to create a big hype (E.g. Chanel Vintage, Rolex watches etc). There will typically be one or two items available to buy while the rest of the products will be marked as SOLD OUT or IN ANOTHER BASKET. This is all FAKE as these products are neither SOLD OUT or IN ANOTHER BASKET but just another ruse to fool the customer. I know that many of these big brands have refused to work with secretsales already so who knows whether these products are actually legit or fake. Anyway well done secretsales but you ain't fooling me.

All in all, STAY AWAY FROM THIS COMPANY. They just want to rip off customers and should be closed down.

I love this website it had amazing deals and great value for money and brilliant customer service.

I would say to everyone to buy from secret sales. Up market goods with fantastic discounts.

Very good quality and excellent service
I have been very happy so far particularly with lingerie

I have become a regular customer because of the best deals and the service is superb.

I had a bad experience with Secret Sales last Christmas. I ordered some pearls for my Mother. They arrived 3 weeks later than expected (at least just in time for Christmas). The colour was completely different to my order and the pearls were very poor quality. They were either damaged or not properly polished as they had a gritty, dull surface and had hardly any shine. It was so close to Christmas that I felt I had no choice but to keep them and I still feel dreadful that these were given to my Mother as a present.

I had also ordered a watch for my husband. This did not arrive in time for Christmas although the site said it would. In fact it did not arrive until 6 weeks after Christmas. What they sent me was the wrong item - a woman's watch, not the man's watch I ordered. There was no return form in the package and I had to call them to get a returns label so I could exchange the watch (this was their exchange process at the time). After 2 weeks, this had not arrived. I chased them for it... after another 2 weeks, still no label... and so I chased again... and again. 3 months passed and I was still unable to return the item. In the end, I thought it was highly unlikely that they were going to be able to exchange this for the man's watch I had originally ordered and I sold the watch on to my sister as she particularly liked it.

I thought their problems may be the result of one bad supplier and a Christmas supply problem. So I thought I would give them another chance. I recently ordered some pearl earrings and what was supposed to be a quality freshwater pearl necklace. Both items were apparently at around 70% discount, saving me hundreds of pounds. The items arrived today. They were in a plain brown manila envelope with no padding. The 'pearls' are all plastic - poor quality plastic at that The shaft on the earrings was very thin and soft and had completely buckled in the post, making them unwearable. I have seen better quality costume jewellery on sale for just a couple of pounds. I cannot believe that these items were ever originally sold at the ludicrously inflated prices quoted on their website.

The postage on these items was £4.50 - given the weight and the quality of the packaging, they must be creaming a huge profit off this postage charge. They also say that they will only reimburse postage 'at their discretion', so when they send you wrong or faulty items, chances are they still make money on it, at your expense. And of course, I still have to pay to return them.

Having looked on the internet, it seems that this company has also been caught out selling fake items (Balenciaga bags and Ed Hardy items with 3 l's in 'hell'!)

Steer well clear of them.

Very easy and smooth website to use with great deals!
Can even pay with Paypal!

Brilliant service. Unique and exclusive products and you pay only a fraction of the cost!

Very difficult to contact. Do not reply to e-mails. Hang up when you phone them.

Great selection at great prices with fabulous customer oriented service. Could not ask for more.

Great products great prices from my sofa what a joy... been using for years

Great variety of items to purchase and a very good site to use

Great website great stuff service is good on it all the time

I always look forward to visiting secretsales website. It's a fantastic website.

Fabulous product, great customer service and easy to return and get refund.

Secret sales is a great site. Great products and good value. Carry on the good work.