Secret Sales

Bought a designer bag that came without the strap, had to use my own money to send it back and now they dont answer calls or emails and still have not issued my refund. They are just aweful its not worth the hassle buying from here. Just stick to normal sites. Don't even know if their stuff is real dont know why they hold onto peoples money

Secretsales is one of my favourite websites to shop from. They have a good range of products and a variety of sales come and go to keep it interesting without overloading. I've often found presents for girlfriends and for myself that I just wouldn't have time to look for in shops. The discounted prices are a great bonus so I can give really great presents but with great savings. The free delivery is a massive draw. I just shop as and when without trying to tie up orders to save on delivery charges. Great job SS!

The worst company I have ever had business with. I sent back two parcels and the company still have not refunded me 83.96£... Took ages on writing emails and calling the company. It's already a month and still waiting for it to be sorted out. Just promises and no action.
BEWARE OF THIS COMPANY as you just can be trapped by chasing your order or refund and wasting your precious time...

I love to shop with Secretsales. They always have such a range of products from fantastic suppliers. The added benefit of always making a saving is just the icing on the cake. I find myself always checking secretsales first to check if they have what i need, whether it being on a open sale or on the outlet.

In terms of service, i couldn't fault them. Once you order you are kept informed on the order and its expected delivery date. Any queries you only have to call or email them and someone gets back to you asap. Not often you find a shop whom prides themselves on offering products at fantastic prices without risking quality.

Secretsales is one of the best sites of its type. The selection of products available is extensive and mostly offers very good value for quality merchandise. I use it regularly when seeking something for myself or to purchase gifts for friends and family. I always advise my family (who live abroad) to purchase Secretsales gift vouchers for my birthday & Christmas, etc., which saves them postage and I get exactly what I want, when I want it.

On the rare occasions (and I buy a lot of things from Secretsales), when I have had items go missing during the delivery process, the Secretsales staff, have always tried their best to assist in a remedy.

Many thanks and I will continue to recommend Secretsales to all my friends and family.

My parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.

I bought a hard cabin suitcase which was delivered damaged I sent it back as per their procedures and I had a couple of emails from them but then it has stopped I have no luggage and no refund they have my money and they don't appear to want to communicate with me. Awful awful service

First of all you think you're getting a bargain, but if you google the item you can usually find it the same price or cheaper. And it can take weeks to arrive and I mean up 6/8 weeks. I have purchased a couple of nice items of clothing that were genuine & not fake. But it's a hassle to return items and delivery takes so long it put me off from using the sight. I've only used the SS a couple of times due to this and wouldn't bother with it again

While they do have great bargains, I've had so much trouble with them, it's just not worth it. They take your order, and your payment, then your items are late, then later still, so if it's for a gift,... forget it! I ordered a watch for my husband's birthday, at about £200. They sent the wrong one! I had to return it then wait for a refund, which they couldn't get right, even though I told them what they owed me. It took so many emails! I've had so many wrong items, and now their latest farce has really ticked me off. They take orders, and your money, yet often don't actually have the items available. Then when the make mistakes, they take over a month to refund you! It's just not on. Trading standards should take a look.

Easy to use web site, but very slow delivery. You know the delivery date when you order so if it doesn't suit - don't place an order.
Sales open at 7am and the best deals can be gone in minutes so you have to be fast.
I would avoid the Collect + service because it regularly fails, home delivery has been perfect.

When I first heard about Secretsales, I was a little bit weary about it- so many online websites can nowadays drive you a little bit crazy and you really don't trust them. However, ever since the first time I shopped at Secretsales, I have been loving it! Everything about it is wonderful! Love the diversity of the brands, how easy is to use the website and how quickly they inform you about your delivery. Oh and the amazing discounts you get! Absolutely fab :) Have recommended it to many of my family and friends. Even my husband who doesn't enjoy shopping, spends many hours browsing and buying!

Just had a terrible experience with Secret Sales and would recommend staying clear of them. Terrible customer service and no thought for the customer to sort out the problem, and just hid behind being a reseller despite them taking my money and making their cut from my purchase. Not using again!

I recently purchased a pair of EMU boots of my usual size. Postage was £4.99. On arrival usual size was too small therefore had to be returned. No free returns label supplied by this company therefore the cheapest amount to return these was £12.98. I have spent £17.97 with nothing to show. After several emails of complaint I was advised Secretsales.com do not refund postage. I have unsubscribed to this site and suggest others do the same to ensure they are not treated unfairly and robbed in the same way.

Have shopped with secretsales for a while now and have loved the products they sell, from house hold goods, jewellery clothes and shoes all top brand names. I've found the site easy to use and when I've had to call regarding a query the staff have been super friendly. As I'm not the smallest of women I have found the site caters for all sizes and ages. Great idea to have a reward sceam for customers so I can treat myself now and again with products that may normally be out of my price range.

I love ordering and receiving all products from Secret Sales!
Reasons: Fantastic prices, huge range of products all good brands, lovely quality goods at a fraction of the price. Quick delivery and really good customer service.

I placed a order 3 days ago with secretsales.com. Without realizing i forgot to add on a collect+ label. I telephoned SecretSales and spoke to a lovely man called Ethan who was very helpful. After explaining he agreed to send me a free collect+ label couldn't have asked for more. Would highly recommend this company.

Amazing range and prices are fantastic, I have been registered with this site for a number of years and have never been disappointed. Managed to find great gifts for all the family without breaking the bank

I would avoid this company like the plague.
They simply take money and must use it to create a credit within and for their banks.
They do not have a customer service neither do they honour their sales.
I am waiting for a deliver costing over £300.00 pounds with no reply to emails or phone messages.
Just remember you worked hard for your money - do not get scammed by Secret Sales

I decided to use this website after reading the good reviews. But now I doubt that how they get all the excellent feedbacks. Ordered some leather goods. I just don't know how to express my disappointment when I opened the parcel. The items are looked so fake. You don't have to be an expert to tell that. They don't even try to make it looks like authentic goods. I rang the customer service. The guy insisted that items are not fake and I should unwrap the items and have a close look at all the details. Well, I refused to do so because I am not sure once I take off all the wrapping and tapes, is it still considered as "unopened and unused". The guy said:" Well, it is not fake. You can return it f you like. But you need to pay the delivery charge." Then he cut off the line. How rude. That is my story. You may have a good experience with this website. But I don't. No matter how lucrative the deal sounds, I will never shop with them.

Secretsales.com Secret sales do not price match most of the time you will find it cheaper elsewhere contacted them about a pair of trainers could've got £20 cheaper elsewhere do not use do you not believe these 70% offers Shop elsewhere

Affordable style, enjoyable experience, happy customer

I love Secretsales - its so easy to use and I have great fun browsing, there is so much choice and so many bargains - a shoppers paradise. I've bought gifts for all the family, for my teenage grandson to my adult son who love the clothes and accessories, for household goods that add style to my home and of course I've bought lots of beautiful designer wear for me at prices I can afford.

This is the ultimate in brand name buying!... secret sales is second to none in terms of selling brand names at amazing prices...
I really don't know why they call it secret sales, because they should be telling the world how good they are!.
From the moment you buy right up to the day of delivery, you are fully informed by the secret sales team.
From sauce pans to womens shoes, they have it covered.

Keep up the great work secret sales

I've been shopping with the website for more than half a year, and I have to say that i love it! It not only offers you great deals on various products, from luxury goods to goods for ordinary life. And the more you shop, the less you spend, because the website offer you generous vouchers for your future shopping. I'll recommend this website to anyone who loves shopping with reasonable budget.